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$65k–$84k/yr
Full-time
bachelor degree
Competitive Salary, Performance Bonus, Paid Time Off, Paid Holidays, Medical Plans, Dental Insurance
Posted 3h ago
~40 hrs/week
Responsibilities
The Digital Operations Analyst bridges product strategy and business execution to scale digital products and services. Key duties include optimizing operational workflows, managing support systems like Zendesk, and engaging with dealers and customers in the field.
Requirements
Candidates should have 3-5+ years of experience in digital operations or business strategy and a preferred bachelor's degree in Business or Analytics. Strong communication skills and the ability to travel up to 50% are essential.
Full job description
Join our Team as a Digital Operations Analyst!
The Role:
The Digital Operations Analyst II serves as a critical bridge between product strategy, business operations, and execution. This role supports the successful delivery and scaling of digital products and services by aligning internal processes, support systems, and cross-functional coordination.
Operating independently with limited on-site supervision, this role collaborates virtually across teams and engages directly with dealers and customers through periodic field visits. By combining customer insights, data analysis, and operational expertise, this role ensures digital initiatives are scalable, efficient, and aligned with enterprise goals.
What You’ll Be Doing:
Strategic Alignment & Planning
Collaborate with leadership to define and implement strategic initiatives that support digital product and business growth.
Coordinate operational reviews, initiative tracking, and go-to-market readiness.
Serve as a cross-functional liaison between product, operations, support, sales, and IT to ensure alignment and execution.
Operational Design & Optimization
Assess and design workflows to optimize internal operations for digital product delivery and lifecycle management.
Lead cross-functional process improvement initiatives to drive operational scalability and performance.
Develop and maintain SOPs, escalation flows, and operational playbooks that support scalability and performance.
Customer Insight & Feedback Integration
Gather and analyze customer feedback and Voice of Customer data to drive process and product improvements.
Ensure support models and tooling evolve alongside product maturity and customer needs.
Support Systems & Tooling Architecture
Configure and optimize internal support systems (e.g., Zendesk) to improve issue tracking, scalability, and user experience.
Partner with IT and support teams to ensure tool configurations align with organizational and product strategies.
Change Management & Enablement
Lead change management initiatives for new systems, processes, or platforms introduced to operational teams.
Provide guidance and readiness planning to ensure seamless adoption of new digital capabilities.
Partner with Telematics Solutions and other field teams to deliver cohesive, end-to-end digital experiences for customers and dealers.
Analytics & Continuous Improvement
Leverage data and performance analytics to identify bottlenecks and recommend actionable improvements.
Monitor key metrics to evaluate the success of operational initiatives and identify trends for continuous enhancement.
Field & Daily Operations
Partner with field sales and dealer teams to promote, demonstrate, and support digital products and solutions.
Engage directly with customers and dealers to optimize operational processes and adoption of Toyota digital tools.
Support daily operations such as customer onboarding, system configuration, and order management as needed.
What We’re Looking For:
Bachelor Degree in Business, Analytics, or related field preferred.
3 - 5 + years of professional experience in digital operations, business strategy, or product enablement roles.
Sales and marketing acumen
Strong organizational, communication, and collaboration skills
comfortable managing multiple projects and responding to dynamic priorities
Customer service focused
Proficient oral and written communicator
Where and When You’ll Work:
Core to this role is field engagement with dealers and customers, often traveling to dealership and/or customer locations.
Up to 50% travel may be required.
What Your Total Compensation & Benefits Package will look like:
Salary - $65,440 – $83,895 per year. Compensation depends on the selected candidate’s education and experience.
Relocation: This role may be eligible for relocation assistance.
World Class Benefits:
Competitive Salary
Performance Bonus
Generous Paid Time Off and 13 Paid Holidays
Affordable Medical plans and no-cost Dental & Vision options
100% 401(k) match up to 6%
Company-Paid Life Insurance, Short-Term Disability, and Long-Term Disability
Tuition Assistance Program
Employee Assistance Program (EAP) with access to mental health care, legal support, and financial guidance
Recognition and Kaizen (continuous improvement) Reward Programs
Meaningful opportunities for personal and professional development
Onsite Fitness Center & Occupational Health Clinic
Best in class work culture!
Big Name | Big Opportunities | Life is Better at Toyota
Toyota Material Handling North America (TMHNA), the industry leader in forklift sales, comprises two main brands: Toyota Material Handling and The Raymond Corporation. We believe investing in the best people, products, and processes will fuel our future success, and we will always be driven by our foundational principles of “respect for people” and “continuous improvement”. With opportunities across North America, we are confident you will find the right position within TMHNA that can help you build a long, fulfilling career.
Digital OperationsBusiness StrategyProduct EnablementZendeskVoice of CustomerSOPChange ManagementTelematicsKaizenOperational PlaybooksGo-to-marketData AnalyticsCustomer OnboardingOrder ManagementField EngagementToyota Material Handling
Toyota Material Handling offers a full line of material handling products proudly assembled in the United States, including forklifts, reach trucks, order pickers, pallet jacks, container handlers, automated guided vehicles, and tow tractors, along with aerial work platforms, fleet management services, and advanced automation engineering and design. Toyota’s commitment to quality, reliability and customer satisfaction, the hallmark of the Toyota Production System, extends throughout more than 230 locations across North America.
Offices: 5559 Inwood Drive, Columbus, Indiana 47201, US
How many Sales jobs are open in Columbus, IN right now?
There are currently 57 open sales positions in Columbus, IN listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Sales roles in Columbus, IN?
Companies currently hiring include Circle K, Ulta Beauty, O'Reilly Auto Parts, Woodforest National Bank, Advance Auto Parts, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Sales jobs in Columbus, IN?
Yes — 5 of the 57 open sales positions offer remote or hybrid work (3 remote, 2 hybrid).
How do I apply for Sales jobs in Columbus, IN?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.