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Boston, Massachusetts, United States • Remote OK
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Provide administrative and operational support to mortgage loan officers to increase production and facilitate timely loan closings. Manage loan documentation, disclosure packages, and customer communications across various loan products.
Requires a high school diploma or GED and at least 2 years of mortgage-related experience including customer contact. Proficiency in Microsoft Office is required, with Salesforce and sales support experience preferred.
CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.
A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.
CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.
The Licensed Loan Officer Assistant provides support to CrossCountry Mortgage, LLC’s (“CCM”) mortgage loan officers in their daily duties to increase loan production levels. The Licensed Loan Officer Assistant works directly with CCM customers, loan officers, and processors to ensure a positive customer experience and facilitate timely loan closings.
This is a remote position in Boston, Massachusetts.
Assist in reviewing mortgage loan application and documentation, which may include phone and computer work, printing, copying, scanning, emailing, overnighting documents, etc.
Review mortgage loan disclosure packages and deliver them to the borrower.
Create rate disclosure and re-disclosure packages and deliver them to the borrower.
Review documents and entire loan files and work to prevent problems by highlighting deficiencies and then notifying the mortgage loan officer and/or loan processor.
Clarify/correct information and obtain additional information, as necessary, via phone, email, etc.
General clerical and phone support to loan officers and/or loan processors, as needed.
Work with management to provide support in various stages and areas of lending and processing as needed.
Assist in managing a pipeline consisting of conventional, FHA, VA, and USDA loans, along with 203K and reverse mortgage products.
Deliver appraisals and/or property valuations to the borrower and retrieve proof of receipt.
Track outstanding items on all loan files and follow up with customers to ensure timely receipt of necessary documentation.
Facilitate timely loan closings by working directly with the Title Company and customer to schedule.
Qualifications and Skills:
High School Diploma, General Equivalency Diploma (GED), or equivalent.
A minimum of 2 years of mortgage-related experience, including customer contact.
Previous sales support experience, preferred.
Salesforce experience, preferred.
Excellent communication and customer service skills.
Excellent prioritization and time management skills.
Proficient with Microsoft Office applications.
This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.
CrossCountry Mortgage, LLC offers MORE than a job, we offer a career. Apply now to begin your path to success! careersatccm.com
CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: https://mycrosscountrybenefits.com
California residents: Please see CrossCountry’s privacy statement for information about how CrossCountry collects and uses personal information about California applicants.
CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”). The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion.
CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit www.NMLSConsumerAccess.org.
America's #1 Retail Mortgage Lender | NMLS3029
Back in 2003, our founder and CEO, Ron Leonhardt, started CrossCountry Mortgage with one goal: become a nationwide mortgage lender that helps people with clear and fast home loans. Fast forward to years later and we’ve done just that — and became America’s #1 Retail Mortgage Lender. Because here, we do much more than lend — we lead. Community is everything Our vision is to become the most referred mortgage lender in every community we serve — and make a difference in the neighborhoods where you work and live. More than a team With such lofty ambitions, we know the importance of the individuals who call CCM home. When you work with us, you’re joining more than 7,000 doers, innovators and mortgage makers. We’re dedicated to getting it done We tirelessly advocate for our clients and communities. By making every mortgage feel like a win, we can help our clients truly feel at home. Be the difference maker We’re proud of our philanthropic efforts and partnerships, and you’ll see them at the forefront of our work. Programs like CCM Cares show our dedication to making a difference by directly impacting the people and places in our communities. Connected by culture, proven by performance We’re endlessly motivated, not only by our mission, but by the people around us and values we share. From branch-sponsored community events to our annual Sales Rally, we like celebrating wins of all sizes. NMLS3029 Equal Housing Opportunity
Offices: 2160 Superior Ave E, Cleveland, Ohio 44114, US
Based on 1447 listings with disclosed salaries, most sales jobs in Boston, MA pay between $51k–$200k per year. Individual offers vary with seniority, company size, and specialization.
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Companies currently hiring include Amazon, Bank of America, Hewlett Packard Enterprise, State Street, Nexthink, among others. Browse the listings above to see every active employer.
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