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Full-time
Posted 12h ago
~40 hrs/week
Responsibilities
Support the Site Manager in overseeing daily operations, team development, and maintaining high quality and safety standards. Drive sales through membership promotions while ensuring an outstanding customer experience.
Requirements
The role requires a leader capable of coaching team members and managing site logistics. Candidates must be able to handle customer concerns and maintain operational efficiency in a fast-paced environment.
Full job description
As an Assistant Site Manager at Whistle Express, you will support the Site Manager in overseeing all aspects of site operations, ensuring operational excellence, team development, and outstanding customer experiences. This role combines hands-on leadership with a focus on training, coaching, and supporting your team while helping drive sales, maintain equipment and safety standards, and uphold our “Sparkle Assurance” quality for every customer.
As an Assistant Site Manager at Whistle Express, you will support the Site Manager in overseeing all aspects of site operations, ensuring operational excellence, team development, and outstanding customer experiences. This role combines hands-on leadership with a focus on training, coaching, and supporting your team while helping drive sales, maintain equipment and safety standards, and uphold our “Sparkle Assurance” quality for every customer.
Key Responsibilities:
Team Development & Support
Assist in onboarding new team members, ensuring they understand company values, site procedures, and role expectations.
Provide guidance and support to team members as needed to help them improve and succeed.
Support scheduling and shift management to ensure adequate staffing and fair team workload.
Promote a positive team culture by recognizing achievements, encouraging collaboration, and addressing conflicts promptly.
Help identify training needs and coordinate development opportunities to enhance team capabilities and engagement.
Customer Experience
Greet customers warmly and ensure they feel welcomed and valued at every visit.
Answer customer questions about services, membership options, and promotions clearly and courteously.
Address and resolve customer concerns or issues promptly, escalating to the Site Leader when necessary.
Promote unlimited wash memberships and other services to enhance customer engagement and retention.
Monitor the site for opportunities to improve customer experience, providing feedback or suggestions to the Site Leader.
OperationalExcellence
Check equipment daily to ensure proper functionality and report any issues to the Site Leader.
Support site safety by following protocols and helping team members maintain safe work practices.
Assist with routine cleaning and maintenance to uphold quality standard.
Monitor inventory levels of supplies and communicate needs to the Site Leader for restocking.
Help identify operational challenges and suggest improvements to keep daily operations running smoothly.
Sales Support
Promote unlimited wash memberships and other services to customers during their visit.
Assist in upselling additional services or products to help achieve site sales goals.
Support the implementation of site promotions and marketing initiatives.
Track sales activity and provide feedback to the Site Leader on opportunities to increase revenue.
Problem-Solving and Decision Making
Respond to customer concerns and questions, escalating to the Site Leader when necessary.
Identify operational issues as they arise and suggest practical solutions to maintain smooth site operations.
Make quick, informed decisions to keep daily operations on track and minimize disruptions.
Collaborate with team members to address challenges and improve overall site performance.
#LI-DNI
Base Pay Range
If you’re ready to take the wheel and drive performance across a growing territory, we want to hear from you.
Take 5 Car Wash is a national chain of express car washes that deliver fast, friendly, and convenient service. A team of car wash people committed to being a leading, respected operator and employer of choice in the industry, Take 5 Car Wash prides itself on its customer- and people-first culture.
Take 5 Car Wash is part of the Driven Brands family.
Offices: 440 S Church St, Charlotte, North Carolina 28202, US
Washing CarsConvenient Car WashKeeping Cars Looking Like Newand Express Car WashRetailAutomotiveCustomer Service
How many Sales jobs are open in Birmingham, AL right now?
There are currently 415 open sales positions in Birmingham, AL listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Sales roles in Birmingham, AL?
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Are there remote or hybrid Sales jobs in Birmingham, AL?
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