Dehradun, Uttarakhand, India · Hybrid
Job Purpose The Society Support team is responsible for providing a high level of customer service for societies and their members. There are currently over 300 different arrangements being supported by the team. They li…
Skills: Customer service, Administration, Written communication, Verbal communication, Attention to detail
London, England, United Kingdom · Hybrid
$66k–$76k/yr
Program Manager, Workflow Transformation – Permanent - 66-76K GBP Join us and be part of a mission-driven, independent publisher. You’ll work with a diverse group of people who share a passion for empowering researchers,…
Skills: Program management, Workflow transformation, AI-enabled initiatives, Academic publishing, Editorial workflows
Washington, District of Columbia, United States · Remote Solely
$96k–$105k/yr
The Program Manager, Workflow Transformation is responsible for driving the successful delivery of strategic workflow, technology, and AI-enabled initiatives across the journal publishing lifecycle. This role partners ac…
Skills: Program management, Workflow transformation, AI-enabled initiatives, Academic publishing, Editorial workflows
London, England, United Kingdom · Hybrid
Research Integrity Associate Editor – Permanent - £41,200 Join us and be part of a mission-driven, independent publisher. You’ll work with a diverse group of people who share a passion for empowering researchers, educato…
Skills: Research integrity, Peer review, Analytical thinking, Creative problem-solving, Workflow improvement
London, England, United Kingdom · Hybrid
$60k–$70k/yr
Operations & Data Manager, Circulation – Permanent - £60,000 - £70,000 Join us and be part of a mission-driven, independent publisher. You’ll work with a diverse group of people who share a passion for empowering researc…
Skills: Operational leadership, Data governance, Data integrity, Root cause analysis, People management
London, England, United Kingdom · Hybrid
$45k–$50k/yr
Project Analyst – 12 month fixed-term contract - £45,000 - £50,000 Join us and be part of a mission-driven, independent publisher. You’ll work with a diverse group of people who share a passion for empowering researchers…
Skills: Project management, Sprint management, Workflow management, Stakeholder engagement, Data visualisation
London, England, United Kingdom · Hybrid
$60k–$68k/yr
Contracts & Sales Governance Lead – Permanent - £60,000 - £68,000 Join us and be part of a mission-driven, independent publisher. You’ll work with a diverse group of people who share a passion for empowering researchers,…
Skills: Contracts management, Licensing, Sales governance, CRM systems, CLM systems
Beijing, Beijing, China · Hybrid
About Sage: Sage is a global academic publisher of books, journals, and library resources with a growing range of technologies to enable discovery, access, and engagement. Believing that research and education are critic…
Skills: Business development, Partnership management, Contract negotiation, Strategic thinking, Academic publishing
Beijing, Beijing, China · Hybrid
About Sage: Sage is a global academic publisher of books, journals, and library resources with a growing range of technologies to enable discovery, access, and engagement. Believing that research and education are critic…
Skills: Journal management, Content acquisition, Editorial board management, Stakeholder engagement, Peer review
Gurgaon, Haryana, India · Hybrid
Job Purpose To proactively develop journals in order to deliver growth in terms of published content. To build relationships with authors and editors such that journals meet or exceed their published content targets. Key…
Skills: Peer review, Editorial strategy, Scientific standards, Communication, Interpersonal skills
Gurgaon, Haryana, India · Hybrid
JOB PURPOSE The Technical Training Facilitator role is responsible for supporting the delivery of technical training solutions, managing communication and communities and sourcing e-learning content. This role will play …
Skills: Technical training, Learning facilitation, Microsoft 365, E-learning, Instructional techniques
Thousand Oaks, California, United States · Hybrid
$32/hr–$33/hr
The Payroll Specialist supports the accurate and timely processing of bi-weekly, multi-state U.S. and Canadian payroll, including supplemental payments and payroll funding activities. This role works closely with the Pay…
Skills: Payroll processing, Multi-state payroll, Canadian payroll, Tax withholdings, Direct deposit
Thousand Oaks, California, United States · Hybrid
$160k–$190k/yr
The Associate Director, Finance – Revenue & Reporting is a Limited Appointment position for a period of up to 36 months, overseeing revenue‑related business processes and financial reporting. This role is responsible for…
Skills: Revenue recognition, US GAAP, ASC 606, Financial reporting, Internal controls
London, England, United Kingdom · Hybrid
$60k–$65k/yr
SharePoint Technology Specialist - 6 month fixed-term contract - £60,000 - £65,000 Join us and be part of a mission-driven, independent publisher. You’ll work with a diverse group of people who share a passion for empowe…
Skills: SharePoint, Microsoft 365, Power Platform, SharePoint Online, Cloud-based productivity technologies
London, England, United Kingdom · Hybrid
Assistant Manager, Innovation Projects, Customer Experience – Permanent - £58,000 Join us and be part of a mission-driven, independent publisher. You’ll work with a diverse group of people who share a passion for empower…
Skills: Project management, People leadership, Operational oversight, Stakeholder management, Change management
London, England, United Kingdom · Hybrid
Manager, Customer Experience Innovation Projects – Permanent - £58,000 Join us and be part of a mission-driven, independent publisher. You’ll work with a diverse group of people who share a passion for empowering researc…
Skills: Project management, Team leadership, Operational excellence, Stakeholder management, Change management
London, England, United Kingdom · Hybrid
$58k–$63k/mo
Internal Communications Operations Manager – Permanent - £58,000 - £63,000 Join us and be part of a mission-driven, independent publisher. You’ll work with a diverse group of people who share a passion for empowering res…
Skills: Programme management, Operational leadership, Internal communications, Stakeholder management, Event production
Dehradun, Uttarakhand, India · Hybrid
Team is responsible for resolving customer queries related to online access and and platform related issues within agreed team SLAs while maintaining superlative customer satisfaction level. This role requires the candid…
Skills: Technical support, Analytical skills, Problem solving, Customer service, Communication skills
Dehradun, Uttarakhand, India · Hybrid
The Advisor – Journal Operations is responsible for delivering an exceptional author experience by managing and resolving author queries through email in a timely, accurate, and professional manner. The role requires eff…
Skills: Customer service, Email communication, Journal management systems, Process improvement, Knowledge management
Thousand Oaks, California, United States · Hybrid
$90k–$100k/yr
The Corporate Accountant is a key member of the accounting team and is responsible for supporting general ledger accounting and month-end close activities for Sage Publications. This role supports the Senior Manager, US …
Skills: General ledger accounting, Month-end close, U.S. GAAP, Revenue accruals, GRNI analysis
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
The analyst will manage journal subscription arrangements, including processing payments, member claims, and invoicing. They are also responsible for maintaining member lists in Salesforce and providing high-quality query handling via Fresh Desk.
The role requires a graduate or postgraduate with proven business experience and strong administrative and customer service skills. Candidates must be proficient in Microsoft Office, particularly Excel, and possess excellent organizational and communication abilities.
The Society Support team is responsible for providing a high level of customer service for societies and their members. There are currently over 300 different arrangements being supported by the team. They liaise closely with editorial colleagues on the set up of the arrangements and the maintenance with invoicing, renewals, address updates and the setup of the required online access.
Processing credit card payments from society members
Managing the returns process
Processing member claims
Updating Sales force with invoice links
Managing member list tracking process in Sales force
Uploading member lists onto the fulfilment system
· Knowledge of all relevant business applications
Ticket management/query handling via Fresh Desk with satisfaction
· Actions the proper procedures to resolve issues
Maintaining the SLA of process
Prepare daily productivity report of the work done
Executing SAGE Lean principle
Support work in the other vertical too (cross functioning) during lean time
Excellent customer service and administration skills
Effective written and verbal communication skills
High level of attention to detail
Excellent organisation and time management
Ability to work under pressure and to deadlines
Ability to work as part of a team
Able to work using own initiative
Computer literacy including Excel skills and a working knowledge of Microsoft packages
Good numeracy skills
Graduate/postgraduate with business experience, proven work experience and transferable skills relevant to the role
At Sage we are committed to building a diverse and inclusive team that is representative of all sections of society and to sustaining a culture that celebrates difference, encourages authenticity, and creates a deep sense of belonging. We welcome applications from all members of society irrespective of age, disability, sex or gender identity, sexual orientation, color, race, nationality, ethnic or national origin, religion or belief as creating value through diversity is what makes us strong. As a business and as an organization with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.
Research and Education for a Better Society
Sage is a global academic publisher of books, journals, and library resources with a growing range of technologies to enable discovery, access, and engagement. Believing that research and education are critical in shaping society, 24-year-old Sara Miller McCune founded Sage in 1965. Today, we are controlled by a group of trustees charged with maintaining our independence and mission indefinitely. Driven by the belief that social and behavioral science has the power to improve society, we focus on publishing impactful research and enabling robust research methodology. We produce high-quality educational resources that support instructors to prepare the citizens, policymakers, educators and researchers of the future. Sage is committed to building an inclusive organization where all individuals are treated with fairness and respect, regardless of age, ability, gender, marriage and partnership status, pregnancy and parental responsibilities, race, religion and belief, socio-economic background, or sexual orientation. Diversity is one of the cornerstones of a vibrant culture and we are undertaking work to build a Sage that is more equitable and representative of the communities we serve and of which we are part. As well as driving change within Sage, we are also passionate about supporting diversity, equity and inclusion in wider society through our publishing activities. To find out more, visit www.sagepub.com/about-us/our-impact/dei For contact and support, visit https://solutions.sagepub.com/support/home
Offices: 2455 Teller Rd, Thousand Oaks, CA 91320, US · 3rd Floor, HYLO, 103-105 Bunhill Row, London, England EC1Y 8LZ, GB
Research and Education for a Better Society
Sage is a global academic publisher of books, journals, and library resources with a growing range of technologies to enable discovery, access, and engagement. Believing that research and education are critical in shaping society, 24-year-old Sara Miller McCune founded Sage in 1965. Today, we are controlled by a group of trustees charged with maintaining our independence and mission indefinitely. Driven by the belief that social and behavioral science has the power to improve society, we focus on publishing impactful research and enabling robust research methodology. We produce high-quality educational resources that support instructors to prepare the citizens, policymakers, educators and researchers of the future. Sage is committed to building an inclusive organization where all individuals are treated with fairness and respect, regardless of age, ability, gender, marriage and partnership status, pregnancy and parental responsibilities, race, religion and belief, socio-economic background, or sexual orientation. Diversity is one of the cornerstones of a vibrant culture and we are undertaking work to build a Sage that is more equitable and representative of the communities we serve and of which we are part. As well as driving change within Sage, we are also passionate about supporting diversity, equity and inclusion in wider society through our publishing activities. To find out more, visit www.sagepub.com/about-us/our-impact/dei For contact and support, visit https://solutions.sagepub.com/support/home
Offices: 2455 Teller Rd, Thousand Oaks, CA 91320, US · 3rd Floor, HYLO, 103-105 Bunhill Row, London, England EC1Y 8LZ, GB
