Summary: The Assistant Customer Solutions Center Manager (ACSCM) plays a pivotal role in ensuring the operational excellence of the virtual branch that is structured within a contact center environment. This includes mai…
Skills: People Leadership, Consumer Lending, Account Opening, Pipeline Management, Coaching
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Store 2743044: 531 & 545 South Main Street, Greensburg, Pennsylvania 15601 Shift Availability Days and Evenings Time Type Part time ESSENTIAL DUTIES: The position includes, but is not limited to, the following essential …
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$54k–$78k/yr
Full-time
high school, associate degree, bachelor degree
Medical plans with prescription drug coverage, Health savings account, Flexible spending account, Dependent care flexible spending account, Dental insurance, Vision insurance
Posted 17d ago
~40 hrs/week
Responsibilities
Oversees the operational excellence of a virtual branch within a contact center, focusing on security, audit controls, and regulatory compliance. Leads the team through coaching and development to optimize sales, service, and the overall customer experience.
Requirements
Requires a high school diploma (degree preferred) and 2-4 years of retail banking experience, including 1-2 years of leadership. Must obtain NMLS registration within 6 months and complete specific banking training certifications.
Full job description
Summary:
The Assistant Customer Solutions Center Manager (ACSCM) plays a pivotal role in ensuring the operational excellence of the virtual branch that is structured within a contact center environment. This includes maintaining rigorous security procedures, upholding strict audit controls, and ensuring compliance with regulatory guidelines. They oversee and optimize the sales, service, and operational facets of the virtual branch, ensuring a seamless and efficient customer experience. Building a high-performing team is a key aspect of this role, achieved through effective onboarding, coaching and development of branch team members. The ACSCM leads through influence and collaborates closely with various teams within the organization. Their proactive engagement with clients not only drives revenue but also cultivates loyalty and strengthen client relationships.
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Collaborate, coach, and manage customer solutions center team to execute an aligned sales and customer experience strategy.
Perform and manage all aspects of the Consumer Lending and Account Opening functions.
Responsible for pipeline management and business results through formalized management routines and consistently inspects, supports, and coaches the branded sales process to proactively achieve sales target.
Promote team atmosphere to ensure high quality levels of sales production and customer service.
Demonstrate good judgement and decision making to serve the customer and protect the bank from loss.
Identify and coach opportunities and make referrals to other areas within the Bank (e.g. Cash Management, Commercial Lending, Residential Lending, Wealth Solutions, etc.).
Develop community relationships through social and/or bank sponsored activities.
Accountable for oversight of virtual branch operations and audit processes to minimize risk and maintain compliance.
Leads effective problem resolution inclusive of acting as point of escalation for branch team.
Drives employee experience to include recruiting, training, coaching, and leading the performance management process.
Responsible for the continued professional development of the branch team.
Demonstrate proficiency with creating and analyzing reports.
Provide phone support when needed, act as an escalation point of contact for complex customer needs.
Complete other duties that may be assigned by management.
Required Education and Experience:
High school degree or GED required; Associates or Bachelor’s degree preferred
2-4 years of progressive retail banking experience inclusive of 1-2 years of people leadership experience
Demonstrated ability to effectively lead the employee life cycle process
NMLS registration required, or must be obtained within 6 months role acceptance
Maintain a high level of integrity
Excellent listening, verbal and written communication skills
Detail oriented, well organized and proficient in multitasking
Excellent relationship building skills
Act as a self-motivated team player
Successful completion of all required Account Opening, Consumer Lending, IRA required training and obtainment of completion certificates and any other assigned training
Must have a professional appearance and demeanor
Participate and successfully complete all additional educational classes required by job function
Competencies:
ENB Operational and Functional Competencies
ENB SET Competencies (Strategy, Execution, and Talent)
Supervisory Requirements:
This position will have supervisory responsibilities
Work Environment:
This job operates in a professional work environment. This role routinely uses standard office equipment such as computers, monitors, mouse, keyboard, phones, printers, scanners, photocopiers, filing cabinets, calculator, and fax machines.
Physical Demands:
Ephrata National Bank promotes an equal opportunity workplace, which includes reasonable accommodations of otherwise qualified disabled applicants and employees. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. This position may have long periods of standing.
Position Type and Expected Hours of Work:
Days and hours of work vary based on the needs of the customer solutions center. Flexibility of schedule to meet business needs is required.
Salary: $54,167 - $78,000
Pay Transparency:
Salaries may vary based on geographic location, market data, and individual skills, experience, and education. This role is incentive-eligible, with payment based on company, business, and/or individual performance.
Benefits:
Additionally, as part of our Total Rewards program, Ephrata National Bank offers a comprehensive benefits package to eligible employees. This includes medical plans with prescription drug coverage; health savings account and/or flexible spending account; dependent care flexible spending account; dental and vision insurance; life insurance; 401(k) program with employer match and Employee Stock Purchase Plan; paid time off programs including holiday pay, jury duty, and bereavement; disability insurance coverage and maternity and parental leave; educational assistance and a robust wellness program with financial incentives.
Ephrata National Bank is an equal opportunity employer and does not discriminate on the basis of any legally protected status or characteristic. Protected veterans and individuals with disabilities are encouraged to apply.
This job description reflects the bank’s assignment of essential functions and position responsibilities. Nothing in this job description restricts the bank’s rights to assign or reassign duties and responsibilities to this job at any time. The employee is expected to adhere to all of Ephrata National Bank’s procedures and to act as a role model in adherence to the bank’s policies.
Since 1881, ENB has remained an independent community bank of undisputed integrity. We proudly serve our communities with authenticity, simplicity, and a commitment to making a difference, empowering our customers through trusted relationships, clear solutions, and a focus on financial well-being.
As a true community bank, Ephrata National provides personal attention and responsive service from friendly, familiar faces who will be there to help you now and for a long time to come. We’ll find ways to help you grow, and more importantly, we’ll show you how to keep banking simple and uncomplicated, so you can focus on running your business. With ENB, “You’ll feel the difference.”
Offices: 31 East Main Street, Ephrata, PA 17522, US · 47 East Main Street, Ephrata, PA 17522, US · 351 S 7th St, Akron, Pennsylvania 17501, US · 110 Marble Avenue, East Earl, PA 17519, US · 1 Main Street, Denver, PA 17517, US
Personal BankingBusiness BankingCommercial LendingMortgagesAgricultural LendingMoney Managementand InvestmentsFinanceBankingInsurance
Based on 2046 listings with disclosed salaries, most sales jobs in Pennsylvania pay between $55k–$150k per year. Individual offers vary with seniority, company size, and specialization.
How many Sales jobs are open in Pennsylvania right now?
There are currently 9,819 open sales positions in Pennsylvania listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Sales roles in Pennsylvania?
Companies currently hiring include AutoZone, Lowe's Companies, Inc., Advance Auto Parts, Tractor Supply Company, PNC, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Sales jobs in Pennsylvania?
Yes — 1602 of the 9819 open sales positions offer remote or hybrid work (793 remote, 809 hybrid).
How do I apply for Sales jobs in Pennsylvania?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.