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Jobs at Ephrata National Bank (Now Hiring) — 14 open

Ephrata National Bank logoEphrata National Bank

Customer Solutions Team Lead

Ephrata, Pennsylvania, United States · On-site

$22/hr–$33/hr

Senior$20M raised

Summary: This position is responsible for managing daily operations and risk monitoring of the branch teller function and ensuring that all customer transactions are handled accurately and efficiently. You will be expect…

Skills: Cash Handling, Transaction Processing, Customer Service, Coaching, Mentoring

Ephrata National Bank logoEphrata National Bank

Assistant Customer Solutions Center Manager

Ephrata, Pennsylvania, United States · On-site

$54k–$78k/yr

Mid level$20M raised

Summary: The Assistant Customer Solutions Center Manager (ACSCM) plays a pivotal role in ensuring the operational excellence of the virtual branch that is structured within a contact center environment. This includes mai…

Skills: People Leadership, Consumer Lending, Account Opening, Pipeline Management, Coaching

Ephrata National Bank logoEphrata National Bank

Customer Solutions Specialist

Ephrata, Pennsylvania, United States · On-site

$20/hr–$28/hr

Mid level$20M raised

Summary: The Customer Solutions Specialist is responsible for demonstrating customer centricity by providing exceptional sales and service experience through need-based conversations. Prioritizes customers’ financi…

Skills: Customer Centricity, Sales, Financial Problem Solving, Risk Management, Account Maintenance

Ephrata National Bank logoEphrata National Bank

Customer Transaction Specialist

Strasburg, Pennsylvania, United States · On-site

$18/hr–$24/hr

Mid level$20M raised

Summary: The Customer Transaction Specialist plays a key role within the Retail Banking team, serving as the first point of contact for customers in the branch. This position is responsible for providing efficient, accur…

Skills: Transaction Processing, Customer Service, Account Opening, Cash Handling, Regulatory Compliance

Ephrata National Bank logoEphrata National Bank

AVP, Community Development Officer

Lancaster, Pennsylvania, United States · On-site

$78k–$121k/yr

Senior$20M raised

Summary: The Community Development Officer plays a critical role in advancing Ephrata National Bank’s (ENB) commitment to strengthening communities and improving financial well-being. This role is responsible for b…

Skills: Community Engagement, Relationship Development, Financial Education, Consumer Lending, Business Development

Ephrata National Bank logoEphrata National Bank

Cash Management Specialist

Ephrata, Pennsylvania, United States · On-site

$23/hr–$31/hr

Senior$20M raised

Summary: The Cash Management Specialist serves as the primary sales support resource for the Cash Management Relationship Managers within the Cash Management Department. This role is responsible for coordinating and exec…

Skills: Cash Management, Treasury Management, Client Onboarding, CRM, Microsoft Office Suite

Ephrata National Bank logoEphrata National Bank

Assistant Community Banking Manager

Denver, Pennsylvania, United States · On-site

$54k–$78k/yr

Mid level$20M raised

Summary: The Assistant Community Banking Manager plays a vital role in advancing our mission as a community bank committed to financial wellness and customer-defined success. This leader supports daily branch operations,…

Skills: People Leadership, Retail Banking Operations, Consumer Lending, Account Opening, Risk Management

Ephrata National Bank logoEphrata National Bank

AVP, Community Banking Manager

New Holland, Pennsylvania, United States · On-site

$78k–$121k/yr

Senior$20M raised

Summary: The Community Banking Manager holds a crucial role in overseeing branch operations with a primary focus on business development within the community they serve. Their responsibilities encompass executing our cus…

Skills: Business Development, Branch Operations, Team Leadership, Customer Experience Strategy, Risk Management

Ephrata National Bank logoEphrata National Bank

Customer Solutions Team Lead

New Holland, Pennsylvania, United States · On-site

$22/hr–$33/hr

Senior$20M raised

Summary: This position is responsible for managing daily operations and risk monitoring of the branch teller function and ensuring that all customer transactions are handled accurately and efficiently. You will be expect…

Skills: Cash Handling, Transaction Processing, Customer Service, Risk Monitoring, Coaching and Mentoring

Ephrata National Bank logoEphrata National Bank

AVP, Mortgage Expert

Elkton, Maryland, United States · On-site

$43/hr–$58/hr

Senior$20M raised

Summary: The Mortgage Expert / Loan Officer (ME) proactively solicits new residential mortgage business and sells Ephrata National Bank (ENB) mortgage products to meet established loan quality and production goals. In th…

Skills: Mortgage Loan Origination, Financial Analysis, Credit Analysis, Business Development, Relationship Management

Ephrata National Bank logoEphrata National Bank

Trust Relationship Associate

Ephrata, Pennsylvania, United States · On-site

$53k–$75k/yr

Entry level$20M raised

Summary: Proactively solicits new business and sells Ephrata National Bank (ENB) products within the local marketplace to meet established production goals of ENB’s Fiduciary Services segment. In this ongoing sales…

Skills: Trust Administration, Investment Management, Estate Planning, Business Development, Relationship Management

Ephrata National Bank logoEphrata National Bank

Trust Relationship Manager

Elkton, Maryland, United States · On-site

$71k–$102k/yr

Senior$20M raised

Summary: This position is responsible for business development and the administration of various types of trusts, investment management accounts, IRAs, Powers of Attorney, and estates. Capability of managing a $50MM-plus…

Skills: Business Development, Trust Administration, Investment Management, Fiduciary Services, Estate Planning

Ephrata National Bank logoEphrata National Bank

Customer Solutions Specialist

Denver, Pennsylvania, United States · On-site

$20/hr–$28/hr

Mid level$20M raised

Summary: The Customer Solutions Specialist is responsible for demonstrating customer centricity by providing exceptional sales and service experience through need-based conversations. Prioritizes customers’ financi…

Skills: Customer Centricity, Sales, Financial Wellness Consulting, Risk Management, Account Maintenance

Ephrata National Bank logoEphrata National Bank

Customer Solutions Team Lead

Upper Leacock Township, Pennsylvania, United States · On-site

$22/hr–$33/hr

Senior$20M raised

Summary: This position is responsible for managing daily operations and risk monitoring of the branch teller function and ensuring that all customer transactions are handled accurately and efficiently. You will be expect…

Skills: Cash Handling, Transaction Processing, Customer Service, Coaching, Mentoring

Ephrata National Bank logo

Customer Solutions Team Lead

Ephrata National Bank

Ephrata, Pennsylvania, United States • On-site

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  • $22/hr–$33/hr
  • Full-time
  • high school, associate degree, bachelor degree
  • Medical Plans, Prescription Drug Coverage, Health Savings Account, Flexible Spending Account, Dependent Care Flexible Spending Account, Dental Insurance
  • Posted 8d ago
  • ~40 hrs/week

Responsibilities

Manage daily branch teller operations, including cash handling, transaction processing, and risk monitoring. Coach and mentor the retail branch team to ensure compliance with bank policies and provide an optimal customer experience.

Requirements

Requires a high school diploma or GED, with 6 years of relevant experience and a preference for an associate or bachelor's degree. Candidates must complete specific training in transaction processing, account opening, and IRAs.

Full job description

Summary:

This position is responsible for managing daily operations and risk monitoring of the branch teller function and ensuring that all customer transactions are handled accurately and efficiently. You will be expected to provide excellent customer service and maintain a high level of professionalism at all times.


Essential Functions:

  • Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
  • Coaches, mentors, and supports the Retail Branch Team to ensure optimal performance and customer experience.
  • Oversee daily cash handling and transaction processing.
  • Coaches, mentors, and supports the Retail Branch Team to maintain accurate records of all transactions.
  • Coaches, mentors, and supports the Retail Branch Team to ensure compliance with bank policies and procedures.
  • Coaches, mentors, and supports the Retail Branch Team to address and resolve customer inquiries and complaints.
  • Coaches, mentors, and supports the Retail Branch Team to recognize ways to improve customers’ financial well-being and hold conversations to understand needs.
  • Demonstrate high proficiency in opening consumer accounts and performing customer and account maintenance.
  • Responsible for branch audits, scheduling, operational reporting, and cash ordering.
  • Cross-train all Customer Specialists and/or Customer Transaction Specialists to know all tasks on the teller line.
  • Act as first-level escalation point for operational guidance, fraud prevention, and customer experience complaints.
  • Embraces the Bank’s mission and values by taking personal initiative and setting a positive example for others to follow.
  • Maintain a clean and organized work environment.


Required Education and Experience:

  • High school degree or GED required; associate or bachelor’s degree preferred.
  • 6 years of relevant experience.
  • Maintain a high level of integrity.
  • Excellent listening, verbal, and written communication skills.
  • Detail-oriented, well-organized, and proficient in multitasking.
  • Excellent relationship-building skills.
  • Act as a self-motivated team player.
  • Successful completion of all required Transaction Processing, Account Opening, and IRA required training and obtainment of completion certificates.
  • Must have a professional appearance and demeanor.
  • Participate in and successfully complete all additional educational classes required by job function.


Competencies:

  • ENB Operational and Functional Competencies


Supervisory Requirements:

This position does not have any supervisory responsibilities.


Work Environment:

This job operates in a professional work environment. This role routinely uses standard office equipment, including computers, monitors, mouse, keyboards, phones, printers, scanners, photocopiers, filing cabinets, calculators, and fax machines.


Physical Demands:

Ephrata National Bank promotes an equal opportunity workplace, which includes reasonable accommodations of otherwise qualified disabled applicants and employees. The physical demands described here are representative of those that an employee must meet to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk, use hands to finger, handle, or feel, and reach with hands and arms. This position may have long periods of standing.


Position Type and Expected Hours of Work:

Days and hours of work vary based on the branch's needs. Flexibility of schedule to meet business needs is required.

Hourly Rate: $22.92/hr. - $33.00/hr.

 

Pay Transparency:

Salaries may vary based on geographic location, market data, and individual skills, experience, and education. This role is incentive-eligible, with payment based on company, business, and/or individual performance.


Benefits:

Additionally, as part of our Total Rewards program, Ephrata National Bank offers a comprehensive benefits package to eligible employees. This includes medical plans with prescription drug coverage; health savings account and/or flexible spending account; dependent care flexible spending account; dental and vision insurance; life insurance; 401(k) program with employer match and Employee Stock Purchase Plan; paid time off programs including holiday pay, jury duty, and bereavement; disability insurance coverage and maternity and parental leave; educational assistance and a robust wellness program with financial incentives.


To learn more about your potential eligibility for these programs, please visit About | Careers | Benefits | Ephrata National Bank


Travel:

Some travel may be required.


EEO Statement:

Ephrata National Bank is an equal opportunity employer and does not discriminate on the basis of any legally protected status or characteristic. Protected veterans and individuals with disabilities are encouraged to apply.
 

This job description reflects management’s assignment of essential functions and position responsibilities. Nothing in this job description restricts management’s rights to assign or reassign duties and responsibilities to this job at any time. The employee is expected to adhere to all of Ephrata National Bank’s procedures and to act as a role model in adherence to the bank's policies.

Related keywords

BankingRetail BranchTeller FunctionCash ManagementIRA TrainingAccount OpeningFraud PreventionOperational GuidanceComplianceCustomer ExperienceFinancial Well-beingBranch AuditsRisk MonitoringConsumer Accounts

About Ephrata National Bank

LinkedInVisit site

You'll Feel the Difference

Industry
Banking
Company size
201-500 employees
Founded
1881
Headquarters
Ephrata, PA
LinkedIn followers
2,492
Total funding
$20M

Since 1881, ENB has remained an independent community bank of undisputed integrity. We proudly serve our communities with authenticity, simplicity, and a commitment to making a difference, empowering our customers through trusted relationships, clear solutions, and a focus on financial well-being. As a true community bank, Ephrata National provides personal attention and responsive service from friendly, familiar faces who will be there to help you now and for a long time to come. We’ll find ways to help you grow, and more importantly, we’ll show you how to keep banking simple and uncomplicated, so you can focus on running your business. With ENB, “You’ll feel the difference.”

Offices: 31 East Main Street, Ephrata, PA 17522, US · 47 East Main Street, Ephrata, PA 17522, US · 351 S 7th St, Akron, Pennsylvania 17501, US · 110 Marble Avenue, East Earl, PA 17519, US · 1 Main Street, Denver, PA 17517, US

Personal BankingBusiness BankingCommercial LendingMortgagesAgricultural LendingMoney Managementand InvestmentsFinanceBankingInsurance
View all jobs at Ephrata National Bank

About Ephrata National Bank

LinkedInVisit site

You'll Feel the Difference

Industry
Banking
Company size
201-500 employees
Founded
1881
Headquarters
Ephrata, PA
LinkedIn followers
2,492
Total funding
$20M

Since 1881, ENB has remained an independent community bank of undisputed integrity. We proudly serve our communities with authenticity, simplicity, and a commitment to making a difference, empowering our customers through trusted relationships, clear solutions, and a focus on financial well-being. As a true community bank, Ephrata National provides personal attention and responsive service from friendly, familiar faces who will be there to help you now and for a long time to come. We’ll find ways to help you grow, and more importantly, we’ll show you how to keep banking simple and uncomplicated, so you can focus on running your business. With ENB, “You’ll feel the difference.”

Offices: 31 East Main Street, Ephrata, PA 17522, US · 47 East Main Street, Ephrata, PA 17522, US · 351 S 7th St, Akron, Pennsylvania 17501, US · 110 Marble Avenue, East Earl, PA 17519, US · 1 Main Street, Denver, PA 17517, US

Personal BankingBusiness BankingCommercial LendingMortgagesAgricultural LendingMoney Managementand InvestmentsFinanceBankingInsurance
View all jobs at Ephrata National Bank

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