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Full-time
high school
Health Insurance, Financial Support, Emotional Support
Posted 39d ago
Apply by Sep 2
~40 hrs/week
Responsibilities
The Retail Service Associate supports the store team by delivering a best-in-class customer experience through mobile activations, troubleshooting, and operational tasks. They are responsible for maintaining store cleanliness, managing inventory, and ensuring customers are connected with sales consultants.
Requirements
Candidates must have a High School Diploma or GED and 0-2 years of relevant work experience. Physical ability to lift up to 25 pounds and flexibility to work nights and weekends is required.
Full job description
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary
Retail Service Associate – Job Profile Summary & Description
Job Profile Summary
The Retail Service Associate supports the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. This role serves as a go-to technical and operational resource, helping to maintain a clean and efficient store environment, and provide exceptional customer support for mobile. RSAs handle mobile activation, education, troubleshooting, and escalations while assisting with operational priorities to ensure that customers leave confident and excited about their Comcast products and services.
Job Description
Core Responsibilities
Provides strong understanding and enthusiasm for technology, especially company products and services and is a go-to resource who supports the store team in the front and back of the store.
Constantly scans the sales floor to ensure counters, devices, accessories and walkways are accessible, clean and functioning and reports to leadership when exceptions are found.
Greets customers during busiest moments, ensures they are connected to a sales consultant in a timely manner and is well prepared to demonstrate company technology to new customers to ensure they know the basics and encourage them to return.
Frequently checks and inspects the back of the store for clean, secure and appropriately placed inventory. Assists with receiving inventory and properly stocking the back of house to store standards.
Helps the leadership team by conducting the weekly cycle count process and helps look for opportunities to improve the store count process.
Knows current processes and procedures and suggests improvements that enhance the customer and/or store experience.
Readily adjusts and adapts to store management priorities and direction always demonstrating professionalism and integrity.
Must be able to carry and lift up to 25 pound boxes, stand and move about the store constantly.
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned.
Employees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Support a culture of inclusion in how you work and lead.
Do what's right for each other, our customers, investors and our communities.
Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Skills
Communication, Customer-Focused, Professional Integrity, Resilience, Self Motivation, Teamwork, Workplace Organization
Compensation
Base Pay: $17.05
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Education
High School Diploma / GED (Required)
Certifications (if applicable)
Relevant Work Experience
0-2 YearsComcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Related keywords
Mobile ActivationTroubleshootingInventory ManagementCycle CountCustomer ExperienceRetail OperationsNet Promoter SystemXfinityComcastTechnology Sales
Welcome to Comcast. From the connectivity and platforms we provide to the content and experiences we create, we bring people together, globally. Our people think the world of our work, and that’s why our work is the best in the world.
Offices: Philadelphia, PA 19103, US · 30 Rockefeller Plaza, New York, New York 10020, US · 10 Universal City Plaza, Universal City, California 91608, US · 1050 Enterprise Way, Sunnyvale, California 94089, US · 1000 Universal Studios Plaza, Universal Parks & Resorts, Florida 32819, US
Service IndustryTVBroadcastingWeb HostingInternetNetwork SecurityVideo StreamingDigital MediaTelecommunicationsWireless
Based on 4118 listings with disclosed salaries, most sales jobs in Illinois pay between $55k–$167k per year. Individual offers vary with seniority, company size, and specialization.
How many Sales jobs are open in Illinois right now?
There are currently 10,464 open sales positions in Illinois listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Sales roles in Illinois?
Companies currently hiring include AutoZone, Circle K, Macy's, Lowe's Companies, Inc., T-Mobile, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Sales jobs in Illinois?
Yes — 2440 of the 10464 open sales positions offer remote or hybrid work (1080 remote, 1360 hybrid).
How do I apply for Sales jobs in Illinois?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.