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$54k–$100k/yr
Full-time
bachelor degree
Health Insurance, Tuition Reimbursement, Accident Insurance, Life Insurance, Retirement Savings Plans
Posted 17d ago
Apply by Aug 31
~40 hrs/week
Responsibilities
Serve as a subject matter expert for Standby and Performance Letters of Credit, managing the end-to-end lifecycle and acting as the primary liaison between clients and internal operations. Provide daily operational support, resolve client issues, and analyze market trends to drive process improvements and strategic growth.
Requirements
Requires 3-5 years of experience in client relationships or financial services within a corporate or banking environment. A bachelor's degree in Business Administration, Finance, or Marketing is preferred.
Full job description
Application Deadline:
08/30/2026
Address:
320 S Canal Street
Job Family Group:
Commercial Sales & Service
We are seeking a senior-level professional with strong expertise in commercial lending products, processes, and supporting lending systems. The ideal candidate will possess specialized knowledge of Standby and Performance Letters of Credit, including end-to-end lifecycle management such as issuance, documentation review, servicing, amendments, renewals, drawings, and ongoing client support.
In this role, the individual will serve as a trusted subject matter expert and primary liaison between clients and internal Letter of Credit operations teams, providing guidance and ensuring timely resolution of client requests and inquiries.
Provides daily operational service support and ensures the delivery of exceptional client experiences. Resolves client problems in a prompt and effective manner, while ensuring that enhancement opportunities are identified and addressed or referred during client service interactions.
Ensures that tickets are resolved per client’s expectations
May be able to apply interest adjustments based on limits.
Tracks collection of client service fees.
Analyses client feedback, market trends, and competitive intelligence to provide actionable insights for strategic planning.
Identifies process improvements to meet client needs more efficiently.
Provides input into the planning and implementation of operational programs.
Participates in audit and customer issues resolution
corrects issues or escalates per guidelines.
Participates in audit and client issue resolution, addressing irregularities and driving corrective actions ensuring proper escalation per established procedures.
Implements high-impact service strategies that align with client business objectives, ensuring exceptional value and service delivery.
Presents strategic reports to management, outlining key client trends, opportunities, and potential risks, along with recommendations for growth and improvement.
Engages with clients to understand and diagnose service needs, ensuring concerns are addressed promptly and effectively.
Responds to and facilitates the resolution of client service requests.
Collects and analyzes client feedback to identify service gaps, enhance operational performance, and optimize client satisfaction.
Ensures all client interactions, documentation, and issue resolutions comply with bank policies, regulatory requirements, and internal controls.
Focus may be on a business/group.
Thinks creatively and proposes new solutions.
Exercises judgment to identify, diagnose, and solve problems within given rules.
Works mostly independently.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.
Qualifications:
3 – 5 years of relevant experience in Client Relationship, Financial Services or Service Excellence in a corporate or banking environment is preferred.
Bachelor’s degree preferred; Business Administration, Finance or Marketing preferred. Any other related discipline or commensurate work experience considered.
Specialized knowledge from education and/or business experience.
Intermediate level of proficiency:
Product Knowledge
Regulatory Compliance
Data Analysis Reporting
Document Management
Microsoft Office
Problem-Solving
Collaboration
Detail-Oriented
Teamwork
Salary:
$54,000.00 - $99,600.00
Pay Type:
Salaried
The above represents BMO Financial Group’s pay range and type.
Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.
BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards
About Us
At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.
BMO is proud to be an equal employment opportunity employer. We evaluate applicants without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other legally protected characteristics. We also consider applicants with criminal histories, consistent with applicable federal, state and local law.
BMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to BMOCareers.Support@bmo.com and let us know the nature of your request and your contact information.
Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.
Related keywords
Commercial LendingStandby Letters Of CreditPerformance Letters Of CreditLifecycle ManagementFinancial ServicesBankingRisk Management FrameworkRegulatory ComplianceClient ServiceOperational SupportAudit ResolutionStrategic PlanningData AnalysisDocument ReviewBMO Financial Group
We’re a bank, but there’s more to it than that.
When you join BMO, it opens a world of opportunities. This is a team that's committed to helping you succeed – personally and professionally. Because at BMO, when you grow, we grow.
You know your worth and so do we. That’s why we offer the right mix of learning programs, on-the-job experiences, and opportunities to build personal and professional connections – so you can build a meaningful career and thrive as a part of a winning culture.
Sound like your kind of place? Then we should be co-workers.
Offices: First Canadian Place, 100 King Street, Toronto, ON M5X 1A1, CA · 111 W Monroe St, Chicago, IL 60603, US
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