Retail Jobs in Kuala Lumpur, Malaysia (Now Hiring) — 167 open — Page 6

KEY RESPONSIBILITIES

Sales & Commercial Excellence

• Develop and execute retail strategies aligned with brand positioning and overall business objectives.
• Own and drive sales performance across all retail channels, ensuring achievement and over-delivery of revenue targets.
• Monitor and analyze sales data and KPIs (sell-through, ATV, conversion rate, productivity) to identify opportunities and implement corrective actions.
• Manage and optimize P&L performance, including revenue growth, margin improvement, and cost control.
• Drive market share growth through effective execution of marketing campaigns, promotions, and in-store activations.
• Provide regular business insights on sales outlook, competitive landscape, and retail developments to stakeholders.
• Lead accurate sales forecasting, financial analysis, and reporting of risks and opportunities.

Retail & Operations Management

• Oversee daily retail operations across all stores, ensuring compliance with company policies, SOPs, and regulatory requirements (e.g., PDPA, audit standards).
• Ensure operational excellence in areas such as store opening/closing procedures, cash handling, and stock control.
• Lead inventory management to ensure optimal stock levels, minimize obsolescence, and drive efficient SKU rationalization.
• Participate in Sales & Operations Planning (S&OP) to align demand forecasting and optimize product allocation by channel.
• Maintain high standards of store presentation, safety, hygiene, and overall retail environment.
• Lead store openings, renovations, and retail transformation projects where applicable.
• Identify operational risks and implement mitigation strategies to ensure business continuity.

People Leadership & Talent Development

• Lead, coach, and develop a high-performing point of sales team to achieve business objectives.
• Recruit and retain top talent with strong selling and operational capabilities.
• Identify capability gaps and implement structured training and development plans.
• Drive point of sales team engagement, productivity, and performance management initiatives.
• Partner with HR on employee relations matters, including performance improvement and disciplinary actions in line with company policies.

Stakeholder & Vendor Management

KNOWLEDGE, SKILLS, AND EXPERIENCE

• Minimum Bachelor’s Degree in Business Management or related field
• Minimum 8 years of sound experience in retail management, preferably in the beauty industry
• Excellent communication skills – must be able to communicate well with colleagues, field staff and consumers
• Strong analytical and organizational skills with attention to details
• Possess outstanding interpersonal skills, creative and positive attitude to deliver results in a fast-paced environment
• Team player, confident and results orientated