Box Office Staff - Texas Trust CU Theatre Grand Prairie
Grand Prairie, Texas, United States · On-site
Entry level
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events arou…
Skills: Customer Service, Cash Handling, Communication Skills, Basic Math, Decision Making
Box Office Staff - Texas Trust CU Theatre Grand Prairie
Grand Prairie, Texas, United States · On-site
Entry level
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events arou…
Skills: Customer Service, Cash Handling, Communication Skills, Basic Math, Decision Making
Box Office Staff - Texas Trust CU Theatre Grand Prairie
Grand Prairie, Texas, United States · On-site
Entry level
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events arou…
Skills: Customer Service, Cash Handling, Communication Skills, Basic Math, Decision Making
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Part-time
high school
ACA Qualification Benefits
Posted 5d ago
~40 hrs/week
Responsibilities
Responsible for processing ticket orders, collecting payments, and providing event and seating information to guests. The role involves greeting customers, resolving concerns, and maintaining a positive work environment at the box office.
Requirements
Requires a high school diploma or equivalent and 1-2 years of related work experience. Candidates must have strong cash handling skills and the flexibility to work nights, weekends, and holidays.
Full job description
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.
Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.
If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!
BOX OFFICE STAFF
BOX OFFICE ATTENDANT
TICKET SELLER
BOX OFFICE ATTENDANT
A Brief Overview The Box Office Attendant is responsible for communicating information regarding the location, event, seating options, price structures, and other details to help guests select the best event ticket option. The incumbent will process ticket orders and collects payments.
Job Responsibilities
Accurately and efficiently processes orders for and collect payments from guests.
Follow cash handling and inventory procedures to ensure security of assets and inventory.
Greet customers with a positive and friendly demeanor. Assist guests by providing information, answering questions and processing requests.
Resolve customer concerns by providing superior customer service, utilizing common practices for resolution and escalating to supervisor when needed.
Provides upselling opportunities to similar events in the genre by demonstrating a strong knowledge of upcoming events.
Contributes to the team dynamic by assisting coworkers, maintaining the facilities’ cleanliness and helping to develop and maintain a positive work environment.
Required Qualifications
A minimum education level of: High School Diploma or its equivalency
A minimum of 1+ years of related work experience
Excellent customer service skills
Must be able to work independently and in a team setting
Good communication skills to effectively communicate with customers and co-workers
Basic Math skills
Must be responsible and professional
Effective decision-making skills
Demonstrated ability to work in a fast-paced environment
Available to work flexible hours, including nights and weekends
Pay Scale: $15.00 p/h
Bonus: This position is not eligible for a bonus under the current bonus plan requirements.
Benefits: Part-time: This position may be eligible for benefits (ACA qualification).
TICKET SELLER
As a member of Guest Services the Ticket Seller is responsible for providing excellent customer service and processing single ticket transactions to various AEG events. The Ticket Seller is responsible for greeting guests, providing event information, handling cash and tickets with accuracy, and assisting guests when issues/problems arise. The Ticket Seller may also be asked to work Will Call windows, customer service windows, and perform other ticketing related duties.
Job Responsibilities
Process singleticket transactions at the Box Office and distribute event Will Call tickets, while handling cash and accepting payments for transactions, accurately counting money, and returning change in the full amount.
Balance and reconcile cash and receipts at the end of each shift with manager or supervisor.
Demonstrate strong knowledge of the facility, events, and schedules to provide patrons with informationregarding performances and ticketing policies in-person or over the Box Office phone line.
Provide support to Managers, Administrator, and Supervisors as needed within the Box Office.
Comply with facility/event ADA requirements when selling tickets to ensure guests with disabilities are reasonably accommodated.
Display a calm and attentive demeanor when rectifying issues with guests.
Report any activities or behaviors that conflict with facility/event policy or code of conduct to supervisor or manager.
Required Qualifications
A minimum education level of:High School Diploma or its equivalency
A minimum of 1-2 years of related work experience
Able to work efficiently in a fast-paced environment
Able to accurately and efficiently deal with large quantities of cash and other payment methods; prior cash handling experience required.
Exemplify a strong commitment and willingness to provide excellent customer service
Maintain a neat, clean and professional appearance
Able to read, listen, and communicate effectively in English, both verbally and in writing.
Understand or able to learn basic computer skills.
Have sound judgement
Available to work evenings, weekends, and holidays
Available part-time
Pay Scale: $10.00 p/h
Bonus: This position is not eligible for a bonus under the current bonus plan requirements.
Benefits: Part-time: This position may be eligible for benefits (ACA qualification).
AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.
Employer does not offer work visa sponsorship for this position.
AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions. We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.
World’s leading sports and entertainment company – Delivering experiences that inspire athletes, teams, artists and fans
Industry
Entertainment Providers
Company size
10,001+ employees
Founded
1994
Headquarters
Los Angeles, CA
LinkedIn followers
229,966
AEG (Anschutz Entertainment Group), also known as AEG Worldwide (AEGWW), is a global leader in live sports and entertainment. We bring music, sports, and culture together through world‑class venues, events, festivals, teams, and entertainment districts around the globe. Each year, more than 100 million fans experience over 13,000 live events across five continents—from concerts, tours, and festivals to professional sports and immersive destination districts. Our portfolio includes iconic venues and brands across live music, sports, and entertainment, all designed to create shared moments that are meant to be felt live. Headquartered in Los Angeles, AEG operates at global scale while remaining deeply connected to the cities and communities where we work. We believe that scale comes with responsibility, guiding how we run our business, support our people, and show up for fans and partners. AEG is powered by people—dreamers, builders, and problem‑solvers—who want their work to show up in the real world. Together, we’re focused on creating unforgettable experiences and giving the world reason to cheer. 🔗 Learn more: https://www.aegworldwide.com and follow us on X, Facebook, Instagram and TikTok at @aegworldwide to see the exciting experiences that you could be a part of.
Offices: 800 W. Olympic Boulevard, Suite 305, Los Angeles, CA 90015, US
Live EntertainmentConcert PromotionFestival ProductionSportsVenues and Entertainment District Development and OperationsCorporate Sponsorshipsand ConsultingHome AppliancesElectronicsLeisure
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