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$26/hr–$28/hr
Full-time
associate degree, bachelor degree
Full medical, dental, and vision benefits, 401(k) retirement program, Employer-funded pension plan, Parental leave, Flexible Time Off, Paid holidays
Posted 3d ago
~40 hrs/week
Responsibilities
Provide day-to-day technical support for plant hardware and software, including CNC machines and printers, across multiple manufacturing locations. Manage IT infrastructure, lead hardware refreshes, and ensure network connectivity to minimize operational downtime.
Requirements
Requires 3+ years of IT support experience in a multi-site environment with strong knowledge of Windows, macOS, and network troubleshooting. An associate or bachelor's degree in IT or a related field is preferred, along with experience supporting industrial machinery.
Full job description
Job Title
IT Support Specialist – Manufacturing Operations
Job Description
IT Support Specialist – Manufacturing Operations
Location: San Marcos, TX
Who We Are
At Framebridge, we are disrupting the custom framing market by replacing a cumbersome experience with a delightful one. Our mission is to make framing so delightful, customers are inspired to frame everything they love—big, little and in between. We've framed over three million pieces and counting. We are building a beloved brand, and to be successful, we have to build a great team across a number of disciplines – ecommerce, retail, design, and manufacturing.
We are a consumer business operating online and in our growing fleet of retail stores. We operate multiple manufacturing studios that allow us to deliver a high-quality custom product at an affordable price with a quick turnaround. We exist, grow, and ultimately own the market by delighting customers who trust and value us.
The Role
We're seeking a hands-on IT Support Specialist – Manufacturing Operations to keep our plant technology humming across multiple locations. You’ll be the go-to person when a CNC won’t connect, a barcode scanner stops scanning, or a new plant needs to come online. If you love solving problems in fast-paced environments and want your work to have visible, immediate impact, we’d love to hear from you.
As a Framebridge Team Member, You Will:
Show Pride
We stand behind our work, we sweat the details, and we strive for continuous improvement every day. We’re proud to frame the things you love, and show pride in our product and craftsmanship.
Adapt & Act
We are creative and solution-oriented, flexible, and proactive. We adapt and act quickly, embracing an environment of constant change.
Embrace Challenges
We embrace challenges with creative solutions and we know that collaboration is the only way to succeed. We set big goals and keep raising the bar together.
Secure the Baton
We take personal responsibility for delivering successful outcomes, not just completing tasks. We ensure every handoff is clear, complete, and sets the next teammates up to succeed.
Make It Special
We search everyday for opportunities to make our product and experience special. When you are building a business where every piece is priceless, making it special is core.
Build to Last
We are building a product and a business that are built to last. We work every day to build lasting relationships within our team and with our customers.
At Framebridge, our people are the heart of everything we build. We foster an inclusive, equitable, and collaborative environment where remarkable individuals take pride in their craft, elevate the customer experience, and are empowered to do the best work of their careers.
AsIT Support Specialist, You Will:
Manufacturing IT Support
Provide day-to-day technical support to plant staff across multiple sites — remotely and on-site as needed.
Troubleshoot and resolve issues across plant hardware and software, including Patriot, Gunnar, and Zund CNCs, Mat Caption machines, engravers, wide-format printers, barcode scanners, and VoIP phones.
Monitor plant network connectivity, Wi-Fi access, and VoIP systems to minimize downtime, and coordinate with vendors when outages or repairs are needed.
Manage and scale our Mobile Device Management (MDM) system for secure, efficient device deployment, patching, and lifecycle management.
Log, prioritize, and resolve tickets in our ticketing system, documenting solutions in a shared knowledge base to improve consistency over time.
Train plant employees on basic troubleshooting, Point of Sale (POS) procedures, and tech policies.
Lead and contribute to IT projects: hardware refreshes, software rollouts, security upgrades, and process automation initiatives.
New Plant Openings
Set up and configure IT equipment and infrastructure for plant openings, relocations, and renovations.
Coordinate with external vendors for hardware procurement, installation, and managed services.
Cross-Functional Support
Back up the Retail Operations IT team during high-volume periods and special projects.
Support Corporate IT with equipment ordering, configuration, and software access provisioning as needed.
In Your First 90 Days
Visit each plant location and build relationships with the operations teams you’ll support.
Audit current plant IT infrastructure and identify the top three opportunities to reduce downtime.
Establish a baseline ticket response SLA and begin tracking against it.
Take ownership of at least one in-flight IT project and drive it to completion.
Who You Are:
Required
3+ years of IT support experience in a multi-site environment (manufacturing, retail, or similar).
Strong working knowledge of Windows and macOS, mobile device support, and network troubleshooting (TCP/IP, VPN, routers, Wi-Fi).
Hands-on experience with ticketing systems and remote support tools.
Strong interpersonal and communication skills — comfortable working directly with non-technical teammates.
Ability to prioritize, multitask, and travel between plant locations as needed.
Associate or Bachelor’s degree in IT, Computer Science, or a related field — or equivalent hands-on experience.
Highly Preferred
Experience supporting manufacturing equipment (CNCs, wide-format printers, engravers, or similar industrial machinery).
Familiarity with Shopify POS or similar retail systems.
Experience with MDM platforms such as Kandji, Jamf, or Intune.
Working knowledge of Cisco Meraki networking solutions.
Experience administering Google Workspace via Google Admin.
Familiarity with FreshService, TeamViewer, or comparable support tools.
CompTIA A+ and/or CCNA certifications.
Benefits & Perks:
Full medical, dental, and vision benefits
Generous retirement program — 401(k) and employer-funded pension plan
Parental leave and return program
Flexible Time Off and paid holidays
Framebridge employee Free Frame codes and discounts
Short-term disability and Life/AD&D Insurance
Employee Assistance Program (EAP)
Ongoing learning and development opportunities
Commuter benefits
Pet insurance
And more!
Salary Information:
The base range is $26/hr-$28/hr. Final compensation depends on experience, qualifications, and location.
Framebridge, in good faith, believes that the posted salary range is accurate for this role at the time of posting. Compensation may vary based on relevant experience, qualifications, and location. This range may be modified in the future.
Equal Opportunity Employer:
Framebridge is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. Employment decisions — including hiring, promotion, and advancement — are made without regard to race, color, national origin, age, religious beliefs, sex (including pregnancy), disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other characteristic protected by federal, state, or local law.
Please note that employment with Framebridge is at-will. Either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.
Time Type
Full time
Framebridge is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.
Related keywords
IT SupportManufacturingCNCBarcode ScannersVoIPMDMKandjiJamfIntuneCisco MerakiGoogle WorkspaceFreshServiceTeamViewerCompTIA A+CCNAShopify POS
Framebridge is on a mission to help people frame the things they love.
We are custom framing, uncomplicated. We offer high-quality, stylish custom frames and make it delightfully easy and fast to frame online or in one of our retail stores.
From matchbooks in your attic to selfies in your phone, you can Framebridge just about anything. And we have - over 2 million custom frames and counting.
Live life to the framest.
Offices: 2 Bethesda Metro Center, Suite 510, Bethesda, Maryland 20814, US · 701 South Keeneland Drive, Richmond, KY 40475, US · 2 Twosome Dr, Moorestown, New Jersey 08057, US
Based on 2222 listings with disclosed salaries, most retail jobs in Texas pay between $45k–$120k per year. Individual offers vary with seniority, company size, and specialization.
How many Retail jobs are open in Texas right now?
There are currently 40,697 open retail positions in Texas listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Retail roles in Texas?
Companies currently hiring include Domino's, Lowe's Companies, Inc., AutoZone, CVS Health, Starbucks, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Retail jobs in Texas?
Yes — 601 of the 40697 open retail positions offer remote or hybrid work (202 remote, 399 hybrid).
How do I apply for Retail jobs in Texas?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.