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Client Service Specialist - Urgent Care *Weekend Position*
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Part-time
high school
Health insurance, Life insurance, Disability insurance, Paid time off, 401k program, Vision insurance
Posted 3d ago
~16 hrs/week
Responsibilities
The Client Service Specialist serves as the primary point of contact for all client interfaces, managing appointment check-ins and bookings. They are responsible for ensuring a pleasant client experience, providing client education, and maintaining an efficient daily clinic workflow.
Requirements
Candidates must have at least one year of veterinary experience and be at least 18 years of age. A high school diploma or GED and computer proficiency are required, along with availability for weekend shifts.
Full job description
Happy people. Healthy pets.
At CityVet, we believe healthy pets start with happy people. It is important that our vet-led clinics are filled with smiling faces and compassionate pet people, and each of our employees play a vital role in creating the positive vibe felt at our offices. Starting a career at CityVet means growing in a fun, people-first environment where the future of our employees is just as important as the future of our business.
All pet lovers welcome
CityVet is looking for Client Service Specialists to join our team! At CityVet, we know our team of happy people is as unique and diverse as the pets we care for. We recruit and promote CityVet team members based on their abilities and accomplishments and create a welcoming environment for all.
Make pet care your purpose
The Client Service Specialist (CSS) serves as the clinics primary point of contact for all client interfaces beginning with the first impression during any client experience, whether that is on the phone or face-to-face. It is the job of the Client Service Specialist to ensure a pleasant client experience and to build relationships with clients that result in loyal brand ambassadors.
Manage appointment check-ins, book new appointments and partner with the team on proper discharge information for: grooming, clinic, walk-ins, technician appointments, boarding and retail appointments.
Understand, communicate, and properly prioritize scheduled appointments, client education and lobby triage by vaccine, wellness, parasite and retail needs to ensure an efficient and productive schedule and daily workflow.
Greet and welcome all clients entering the clinic by opening the door, checking patients in for their appointment, notifying the clients of any appointment delays, care for clients during their wait and alerting the staff of the client’s arrival.
Purr-worthy people care
At CityVet, we put an added focus on the well-being of our staff members because caring for people and their pets is no easy task. CityVet prioritizes meeting the full range of physical and mental well-being needs of our people.
In addition to health insurance, life insurance, disability insurance, paid time off, a competitive 401k program, vision and dental insurance and HSA options, our full-time employees receive:
Generous Pet-care Discounts
Uniform Allowance
Flexible Schedules
Growth Opportunities
Related keywords
Client Service SpecialistVeterinaryClinicAppointment ManagementClient RelationsPet CareCustomer ServiceLobby ManagementWellnessVaccineParasiteRetailSchedulingCheck-inDischarge
CityVet empowers their veterinarians to provide their kind of care that follows their heart and honors their oath.
CityVet has been vet founded, led, and owned for over 25 years. We offer veterinarians the opportunity to own their own practice, while being surrounded by kindness, support, and having full autonomy to practice the best medicine for each individual patient. Delivering the right kind of care to both clients and team members is the reason we were voted #11 on Glassdoor's Best Small/Medium Companies to Work For in 2025.
Offices: 2727 Oak Lawn Ave, Dallas, Texas 75219, US · 3101 McKinney Ave, Dallas, Texas 75204, US · 6025 Royal Lane, Suite 111, Dallas, TX 75230, US · 1221 Flower Mound Rd, Flower Mound, Texas 75028, US · 7324 Gaston Ave, Dallas, Texas 75214, US
Complete Pet CareVeterinary ServicesPet Food & SuppliesBoarding & Day CareBathing & GroomingFree Home DeliveryDog Trainingand Flea & Heartworm PreventionVeterinaryHealth Care
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