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Part-time
high school
Medical coverage, Dental coverage, Vision coverage, Life insurance, Short-term disability insurance, Long-term disability insurance
Posted 3d ago
~40 hrs/week
Responsibilities
The Tennis Shop Attendant supports club operations by providing exceptional customer service, processing transactions, and managing court reservations. They are also responsible for maintaining shop organization, inventory control, and promoting tennis programs to members and guests.
Requirements
Candidates must have a high school diploma or equivalent and at least one year of experience in a customer-facing role. Familiarity with tennis equipment and retail operations is highly preferred.
Full job description
Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Since itsinceptionin 1957, Invited hasoperatedwith the central purpose of building relationships and enriching the lives of our members, guests and more than17,000 employees. We are the largest owner and operator of private clubs nationwide, with 130+ country clubs, city clubs, and athletic clubs. Our Clubs offer first-class amenities, including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools,state-of-the-artracquet facilities, fitness centers, and much more.Come bea part of this incredible and inclusive team at Invited!
Job Summary
The Tennis Shop Attendant is responsible for helping support the tennis experience for our members and guests by promoting the game and the club’s offerings. Your responsibilities will include delivering exceptional customer service, assisting members with merchandise selections, and ensuring the shop is well-stocked with high-quality tennis gear and apparel. Additionally, you will be involved in helping manage inventory, placing orders for merchandise, and supporting the overall operations of the tennis shop.
Reporting Structure
• Reports to the Manager Tennis Shop or Head Tennis Professional
Day to Day
Provide efficient and friendly customer service in the pro shop by accurately processing transactions at the register and properly checking in tennis players prior to play. Adhere to cash handling procedures and ensure all operational standards are consistently met.
Respond to inquiries about lessons and court reservations for members and guests, both in person and over the phone. Engage with members and guests in a friendly manner, focusing on their needs while remaining calm, professional, and courteous, even under pressure.
Interact with members and guests in a professional manner, assisting them with changes and last-minute requests as necessary.
Keep the tennis shop organized and clean, assist with merchandising, and help oversee tennis operations and staff to ensure optimal performance.
Perform closing business functions in accordance with the club’s established guidelines and procedures.
Ensure that daily assignments are completed in designated areas to meet club standards maintaining orderly work areas, organizing the entry area, and picking up trash/debris.
Assist with inventory controls by checking in merchandise according to procedures and organizing storage and display areas. Maintain appropriate inventory levels of frequently stocked items (e.g., shirts, socks, hats, and balls) and follow up on special orders to keep customers informed of their order status.
Handle all returned merchandise and issue proper credits to customers.
Process daily invoices as needed, ensuring accurate coding and scanning to the Accounting Team for timely payment.
Maintain accurate tennis member information, including updates to the Buyers Club Plan Database and stringing records as applicable.
Actively promote the game of tennis and the club while maintaining a high level of professionalism and service.
Additional Duties
Due to the dynamic nature of the club, employees are expected to assist others as needed and take on additional tasks as assigned by management.
Follow all company, club, and department policies, procedures, and instructions.
Maintain a high level of professionalism and a commitment to excellence in interactions with members, colleagues, and staff.
Follow safe working practices, ensuring compliance with safety guidelines and encouraging others to do the same.
Take the initiative in personal and professional growth and maintain any required certifications relevant to your role.
Address and resolve challenges using available resources, working with regional and corporate teams to support club operations.
Attend daily briefings and actively engage in required activities to stay informed and contribute to the team’s success.
About You
Required
High school diploma or equivalent.
A minimum of 1 year of experience in a customer-facing role, preferably in a retail or sports environment, demonstrating strong interpersonal and communication skills.
Preferred
Familiarity with tennis equipment, apparel, and accessories is highly desirable.
Understanding the game itself can enhance interactions with customers and support sales efforts.
Previous experience in sales or retail operations is beneficial, including skills in merchandising, inventory management, and point-of-sale systems.
Proven ability to manage inventory, place orders, and maintain a well-organized shop environment.
Physical Requirements
Frequent sitting, standing, walking, and driving.
Occasional exposure to temperature changes, dust, fumes, or gases.
Squatting, kneeling, reaching, grasping, twisting, and bending.
Ability to lift, carry, push, or pull up to 100 lbs. on occasion.
Talking, hearing, and seeing.
Primary Tools/Equipment
Merchandise (5 - 30 lbs.)
Racquets (1-2 lbs.)
Computer, Tablet, Phone etc.
Work Schedule
Adherence to attendance requirements as outlined in the weekly schedule.
Flexibility to work additional hours as needed to meet position deadlines.
Availability to work on weekends and/or holidays as required.
What We Offer
We believe in taking care of our team, and our Total Rewards package reflects that commitment. Your actual base pay will be determined by your skills, experience, education, location, and—if you're in a non-exempt role—hours worked. While not all roles at Invited are full-time, those full-time team members have access to a comprehensive benefits package that includes:
Medical, dental, and vision coverage
Life insurance
Short-term and long-term disability insurance
401(k) retirement savings plan
Generous paid time off and leave programs (time off as required by applicable law is also provided for part time team members)
Have more questions? Check out our Invited Jobswebsite for more details aboutClubLife, the Employee Experience, Company Benefits, and Our Culture. Be a part of our Social Networks: LinkedInInstagramTwitterFacebook
Invited is an Equal Employment Opportunity Employer
The job posting outlines the general requirements for this position and is not a comprehensive list of duties, responsibilities, or requirements.Additionalduties not mentioned here may be assigned as needed to ensure the smooth operation of the Club.
Invited is a reflection of our inclusivity and welcoming spirit. Our unprecedented collection of more than 200 golf and country, city, and stadium clubs share a common goal-building relationships and enriching lives®. We welcome you to join us.
Offices: 3030 LBJ Freeway, Suite 600, Dallas, Texas 75234-7744, US
Golf CourseGolfWedding VenuesBusinessand DiningFantasy SportsSportsResortsGamingHealth Care
Based on 2222 listings with disclosed salaries, most retail jobs in Texas pay between $45k–$120k per year. Individual offers vary with seniority, company size, and specialization.
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