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Charlotte, North Carolina, United States · On-site
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Wilmington, North Carolina, United States · On-site
$12/hr–$14/hr
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Charlotte, North Carolina, United States · On-site
$62k–$78k/yr
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Charlotte, North Carolina, United States · On-site
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Morehead City, North Carolina, United States · On-site
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Gaston County, North Carolina, United States · On-site
$15/hr–$18/hr
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Greensboro, North Carolina, United States · On-site
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Wilmington, North Carolina, United States · On-site
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Charlotte, North Carolina, United States · On-site
$18/hr–$20/hr
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Wilmington, North Carolina, United States · On-site
Entry level
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Charlotte, North Carolina, United States · On-site
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Full-time
high school
Posted 14d ago
Apply by Jul 23
~40 hrs/week
Responsibilities
The representative processes financial transactions and customer service requests while educating clients on bank tools and resources. They are also responsible for identifying sales opportunities and referring them to the appropriate bank partners.
Requirements
Candidates must have a high school diploma or GED and at least 6 months of customer service experience. A valid driver's license is required as the role involves floating between different branch locations.
Full job description
Overview
Are you a people person? Be a First Citizens person. Join our branch team and make a difference.
The Sales and Service Representative is responsible for processing transactions and other customer service requests in the branch. Facilitates customer awareness and education of bank capabilities, tools, and resources. Supports the sales efforts of a branch team by identifying and referring sales opportunities to the appropriate bank partner.
The successful candidate will demonstrate:
Communication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversation
Customer Service Skills: Demonstrates professionalism and empathy in customer interactions
Adaptability: Has the ability to learn and adapt quickly to new information and technology
Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships
Flexibility: Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently
Agility: Able to process information and move quickly through problem resolution
This role will float to other branches nearby. Mileage will be reimbursed.
Responsibilities
Service Standards - Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for way to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities.
Operations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Complete required training by established deadlines. Perform general office management duties as assigned to ensure operational efficiency. Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function. The results may include an accountability for individual contribution as well as team performance.
Qualifications
High School Diploma or GED and 6 months customer service experience
Preferred Area of Experience: Sales
License or Certification Type: Must possess a valid driver's license. Position requires frequent driving to other offices, bank customers, etc. Bank car not provided. Mileage will be reimbursed.
Required Skill(s): Financial literacy, Knowledge of retail banking products and services
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.
First Citizens Bank helps personal, business, commercial and wealth clients build financial strength that lasts. Headquartered in Raleigh, N.C., First Citizens has built a unique legacy of strength, stability and long-term thinking that has spanned generations. First Citizens offers an array of general banking services including a network of more than 500 branches and offices in 30 states; commercial banking expertise delivering best-in-class lending, leasing and other financial services coast to coast; innovation banking serving businesses at every stage; and a nationwide direct bank. Parent company First Citizens BancShares, Inc. (NASDAQ: FCNCA) is a top 20 U.S. financial institution with more than $200 billion in assets.
Visit firstcitizens.com or call toll-free 1.888.FC DIRECT (1.888.323.4732). First Citizens Bank. Forever First®. Member FDIC. Equal Housing Lender.
Social Media Terms of Use: https://www.firstcitizens.com/socialterms
Offices: 4300 Six Forks Road, Raleigh, North Carolina 27609, US
Based on 789 listings with disclosed salaries, most retail jobs in North Carolina pay between $44k–$110k per year. Individual offers vary with seniority, company size, and specialization.
How many Retail jobs are open in North Carolina right now?
There are currently 15,235 open retail positions in North Carolina listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Retail roles in North Carolina?
Companies currently hiring include Domino's, Lowe's Companies, Inc., CVS Health, Great Clips Inc., Lowes Foods, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Retail jobs in North Carolina?
Yes — 234 of the 15235 open retail positions offer remote or hybrid work (60 remote, 174 hybrid).
How do I apply for Retail jobs in North Carolina?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.