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The Learning Operations Manager will oversee the end-to-end planning and execution of instructor-led training programs across North America. They will collaborate with internal teams and customers to ensure training engagements are well-prepared, properly scoped, and delivered without operational friction.
Candidates must have at least 5 years of experience in operations, delivery, or project-based workstreams within training or learning environments. Strong organizational, communication, and stakeholder management skills are essential for this role.
Who We Are:
QA Group is a high-growth, high-value company serving the skills and talent needs of the Fortune 500, helping them transform through a tech-enabled approach to developing their people and skills for real business outcomes. As a CVC Capital Partners operating company, QA includes sub-brands like Cloud Academy and Circus Street.
QA Experts in technology talent and training services. Helping individuals and businesses win in the digital revolution.
Cloud Academy: Technology platform and provider of cloud and specialist technology training with a library of over 40,000 hours of content.
Circus Street: Global provider of commercial skills including e-commerce, data analytics and digital marketing skills to businesses.
With a $350 million ARR and 40% year-on-year growth, QA is a household name for learning and e-learning in the UK and Europe, while the US team operates like a start-up within the larger business on the back of the Cloud Academy and Circus Street acquisitions.
Global Employees: 3,000
US Employees: 50
Funding Stage & Investors: Private Equity-backed by CVC Capital Partners
We are seeking a highly organized and execution-focused Learning Operations Manager to support the successful delivery of instructor-led training (ILT) programs across North America.
In this role, you will own how training engagements are planned, organized, and executed end-to-end—ensuring every delivery is structured, ready, and runs smoothly from kickoff through completion.
Working closely with Account Managers, Customer Success Managers, and cross-functional teams, you will ensure that every training engagement is well-planned, fully prepared, and delivered without operational friction.
This is an ideal opportunity for someone with strong project management experience in training or learning environments who thrives on managing details, aligning stakeholders, and driving execution.
Run the operational delivery of instructor-led training engagements from confirmed sale through completion
Partner with internal teams to align scheduling, course materials, and delivery readiness
Partner with customer-facing teams to ensure training engagements are clearly defined, properly scoped, and set up for success
Drive execution across multiple concurrent engagements, ensuring priorities, deadlines, and dependencies are managed effectively
Ensure instructors and customers are fully prepared and aligned ahead of each session
Identify risks early and resolve issues quickly to keep delivery on track
Maintain clear visibility into delivery status, schedules, and key milestones
Continuously improve how training engagements are run by identifying inefficiencies and strengthening processes
5+ years of experience running operations, delivery, or project-based workstreams in a fast-paced environment
Experience in training, learning, or services delivery environments
Strong organizational skills with the ability to manage multiple priorities simultaneously
Excellent communication skills and cross-functional collaboration skills with the ability to keep stakeholders aligned and informed
Highly detail-oriented mindset with a bias toward action, structure, and follow-through
Familiarity with tools such as Salesforce, Excel, and collaboration platforms
· Have a PMP certification
· Have experience in the EdTech space
· Be part of a rapidly growing team in a startup-like environment within a larger established company
· Work on the cutting edge of tech-enabled learning and development solutions
· Collaborate with Fortune 500 clients and drive real business outcomes
· You’re excited to make an impact on people and business transformation
Compensation and Travel:
· Final compensation determination is dependent on experience, location and market
· The range for this role in NYC is $150-170K plus an annual company bonus
· There may be occasional visits to our NYC office for team meetings
· NOTE: Employees based in the metro NYC area are required to work two days per week in our midtown Manhattan office, with one of the two days being Tuesday, when we provide lunch for the office.
Employee Benefits:
· 4 weeks of vacation per year, goes up to 5 weeks after 2 years
· 5 sick days
· 2 volunteer days
· 3 professional development days
· 12 US holidays
· 3% match on the 401k, goes up to 4% after two years, no vest on matching funds
· Medical, dental and vision insurance through Cigna and Guardian - basic plans paid by the company for the employee, there is an employee contribution if a premium plan is chosen and/or family members are added
· FSAs, HSA, supplemental insurances
· $30/month cell phone reimbursement
· $200 equipment stipend every two years
· Pre-tax commuter benefits to those based out of NYC office
We pride ourselves on being an equal opportunity employer, committed to equality and diversity amongst both our employees and prospective applicants. We ensure that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, socio-economic background, neuro-diversity, education, or any other basis prohibited by applicable law.
Learn. To Change.
Learn. To Change. Cloud Academy is now QA, one of the world's largest tech training companies. Stay connected by following @QA Ltd and @QA North America. At QA, we believe the future belongs to organizations that are able to learn, master, and apply skills at pace and at scale. Our programs connect learning across silos ensuring continuity and fostering collaboration. Tech and digital teams learn to change with the latest industry skills via hands on labs, multimodal training, and certification prep. To learn more, visit qa.com
Offices: 530 Fifth Avenue, Suite 703, New York City, NY 10036, US
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