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$47/hr–$55/hr
Full-time
high school, associate degree
Paid Time Off, Paid Holidays, Personal Days, Volunteer Day, Medical Insurance, Dental Insurance
Posted 23d ago
~40 hrs/week
Remote in United States
Responsibilities
This role ensures accurate and compliant adjudication of complex BlueCard claims while serving as an enterprise escalation point. The analyst leads cross-functional initiatives, monitors InterPlan performance metrics, and translates Association updates into operational actions.
Requirements
Requires a high school diploma (Associate's preferred) with 5-7+ years of insurance claims experience and 3-5 years specifically in BCBS claims. Candidates must possess expert Excel skills and proven leadership experience.
Full job description
HMA is the premier third-party health plan administrator across the PNW and beyond. We relentlessly deliver on our promise to provide medium to large-size employers with customized health plans. We offer various high-quality, affordable healthcare plan options supported with best-in-class customer service.
We are proud to say that for three years, HMA has been chosen as a ‘Washington’s Best Workplaces’ by our Staff and PSBJ™. Our vision, ‘Proving What’s Possible in Healthcare™,’ and our values, People First!, Be Extraordinary, Work Courageously, Own It, and Win Together, shape our culture, influence our decisions, and drive our results.
What we are looking for: We are always searching for unique people to add to our team. We only hire people that care deeply about others, thrive in evolving environments, gain satisfaction from being part of a team, are motivated by tackling complex challenges, are courageous enough to share ideas, action-oriented, resilient, and results-driven.
What you can expect: You can expect an inclusive, flexible, and fun culture, comprehensive salary, pay transparency, benefits, and time off package with plenty of personal development and growth opportunities. If you are looking for meaningful work, a clear purpose, high standards, work/life balance, and the ability to contribute to something important, find out more about us at: https://www.accesshma.com/
How YOU will make a Difference:
As a BlueCard/ITS claims Specialist, this role ensures accurate, compliant adjudication across complex BlueCard claims, translates BlueWeb and Association changes into operational action, partners closely with Regence and InterPlan stakeholders, and monitors and improves IPP (InterPlan Program) performance. The Claims Specialist/BlueCard Hybrid serves as an enterprise escalation point, leads cross-functional initiatives, and drives training, quality, and process improvements that safeguard claim outcomes and member experience.
What YOU will do:
BlueWeb Review
Monitor BlueWeb for Association updates and analyze release notes to determine claim, pricing, and training impacts.
Track provider terminations and communicate impacts; coordinate continuity-of-care and disruption analysis.
Serve as SME on BlueCard/ITS claims processing rules and operational program requirements. Coach team members accordingly on guidelines and changes.
Collaboration with Regence
Coordinate Association projects and rule interpretation with Regence and InterPlan Executives.
Act as key escalation point for Plan-to-Plan issues.
Cascade InterPlan communications to internal teams.
Operational Change Leadership
Oversee complex ITS/BlueCard workflows; lead system and pricing enhancement projects.
Test and validate system updates; refine ITS/BlueCard policies and procedures.
Conduct root-cause analysis on recurring issues and implement improvements.
IPP Score Monitoring
Monitor and communicate InterPlan performance metrics (IPP).
Track quality and productivity metrics; lead improvement initiatives.
Claims Adjudication
Oversee daily ITS claims workflows and ensure timely, accurate adjudication across all claim types.
Serve as the primary escalation point for the most complex, sensitive, or high‑impact ITS/BlueCard claim issues.
Partner with leadership to refine ITS policies, update procedures, and support operational strategy
Act as a liaison with BCBS host/home plans and external partners for escalated claim issues.
Knowledge, Experience and Attributes:
High school diploma required, Associate’s Degree preferred
5-7+ years of claims processing experience within the insurance industry
3-5 years of BCBS claims processing experience
1+ years of proven leadership experience
Expert Excel skills with the ability to manipulate data independently
Expert‑level understanding of ITS/BlueCard processing, pricing methodologies, and BCBS national programs.
Strong leadership, communication, and coaching abilities.
Ability to manage competing priorities and support team performance.
High‑level analytical skills with the ability to interpret data and drive improvements.
Compensation:
The base salary range for this position in the greater Seattle area is $47.89/hr - $55.76/hr for a level IV and varies dependent on geography, skills, experience, education, and other job or market-related factors. While we are looking for level I, we may consider level II for highly qualified candidates.
Disclaimer: The salary, other compensation, and benefits information are accurate as of this posting date. HMA reserves the right to modify this information at any time, subject to applicable law.
In addition, HMA provides a generous total rewards package for full-time employees that includes:
Seventeen (IC) days paid time off (individual contributors)
Eleven paid holidays
Two paid personal and one paid volunteer day
Company-subsidized medical, dental, vision, and prescription insurance
Company-paid disability, life, and AD&D insurances
Voluntary insurances
HSA and FSA pre-tax programs
401(k)-retirement plan with company match
Annual $500 wellness incentive and a $600 wellness reimbursement
Remote work and continuing education reimbursements
Discount program
Parental leave
Up to $1,000 annual charitable giving match
How we Support your Work, Life, and Wellness Goals
At HMA, we believe in recognizing and celebrating the achievements of our dedicated staff. We offer flexibility to work schedules that support people in all time zones across the US, ensuring a healthy work-life balance. Employees have the option to work remotely or enjoy the amenities of our renovated office located just outside Seattle with free parking, gym, and a multitude of refreshments. Our performance management program is designed to elevate career growth opportunities, fostering a collaborative work culture where every team member can thrive. We also prioritize having fun together by hosting in person events throughout the year including an annual all hands, summer picnic, trivia night, and a holiday party.
We hire people from across the US (excluding the state of Hawaii and the cities of Los Angeles and San Francisco.)
HMA requires a background screen prior to employment.
Protected Health Information (PHI) Access Healthcare Management Administrators (HMA); employees may encounter protected health information (PHI) in the regular course of their work. All PHI shall be used and disclosed on a need-to-know-basis and according to HMA’s standard policies and procedures.
HMA is Proving What's Possible in Healthcare®. Our team of caring experts design and deliver high-quality, innovative, and affordable health plans for self-funded employers. We are the service-oriented partner brokers and employers trust to protect two of their most important assets; their people and their health plan dollars.
With 40 years of industry experience and a team of proactive, highly skilled professionals, we help employers improve their bottom line. We call this “Winning Together” because we’re on the same side and share the same goals – healthier outcomes for members at the best possible value.
Offices: 10700 Northup Way, Bellevue, Washington 98004, US
Health InsuranceThird Party AdministrationHealth BenefitsEmployee BenefitsSelf-FundingEmployee Health PlansPlan DesignPayment IntegritySelf-InsuredTribal Plan Administration
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