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Warsaw, Masovian Voivodeship, Poland · Hybrid
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Warsaw, Masovian Voivodeship, Poland · On-site
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Skills: Team Leadership, Customer Experience Management, Operational Management, Conflict Resolution, Quality Control
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Manage and grow a portfolio of B2B sportsbook operators to increase revenue and improve product adoption. Coordinate operator requests, conduct performance reviews, and ensure operational excellence through collaboration with technical teams.
Requires at least 2 years of experience in account management, customer success, or business development within the iGaming or SaaS sectors. Candidates must be fluent in English and Russian and possess strong knowledge of sportsbook operations and betting markets.
SOFTSWISS continues to expand the team and is looking for a Business Account Manager. We need a true, experienced and accomplished professional who shares our culture and values
The SOFTSWISS Sportsbook team builds a platform that lets operators launch and manage sports betting businesses in regulated markets around the world.
You'll work on the systems behind betting operations, market management, and compliance across multiple jurisdictions, solving technical and business problems alongside people with deep expertise in trading, risk management, and regulated industries.
You’ll manage and grow a portfolio of sportsbook operators to increase revenue, improve product adoption, and enhance the overall operator experience.
Your work will impact operator satisfaction, platform performance, and commercial growth by aligning business needs with technical capabilities and delivering strategic recommendations.
Manage a portfolio of B2B sportsbook operators, maintaining strong client relationships and ensuring daily operational excellence
Act as the primary point of contact, coordinating operator requests and communicating updates clearly and efficiently
Collaborate with Technical Account Managers to support integrations, troubleshoot issues, and implement improvements
Conduct regular operator performance reviews and platform audits, recommending product updates and promotional strategies
Track and analyse operator KPIs to suggest revenue-boosting opportunities and strategic betting events
Handle contract renewals, upsell additional features, and negotiate commercial terms to drive business growth
Ensure timely and accurate monthly invoicing, reporting, and compliance with internal and market regulations
Fluent in English (B2+) and Russian (B2), written and spoken
Minimum 2 years in account management, customer success, or business development in iGaming, sportsbook, or B2B SaaS
Proven experience managing multiple B2B clients or operators
Solid knowledge of sportsbook operations, betting markets, and industry trends
Strong communication, negotiation, and relationship-building skillExperience with CRM systems, analytics tools, and KPI-based decision-making
Experience with upselling and revenue growth strategies
A data-driven mindset with the ability to analyse operator performance and take proactive action
Familiarity with internal workflows across TAMs, product, and sales team
Knowledge of Portuguese, Spanish or German is a plus
Full-time remote work opportunities and flexible working hours
Private insurance
Additional 1 Day Off per calendar year
Sports program compensation
Comprehensive Mental Health Programme
Free online English lessons with a native speaker
Generous referral program
Training, internal workshops, and participation in international professional conferences and corporate events
SOFTSWISS is a strategic technology partner enabling iGaming businesses to grow globally across regulated markets.
SOFTSWISS is a strategic technology partner enabling iGaming businesses to grow globally across regulated markets. Since 2009, the company has combined enterprise-grade technology, regulatory expertise, and strategic guidance to support operators at every stage of their growth. SOFTSWISS' product ecosystem includes: – Game Aggregator – Sportsbook – Prediction Markets Platform – Casino Platform Each product can be deployed independently or integrated into a unified ecosystem or any third-party platform. SOFTSWISS IN NUMBERS: 2009 founded 2,000+ professionals worldwide 1,500+ brands powered globally 40,000+ live game titles from 300+ game provider partners 2,000+ unique markets in 200+ sports 300+ payment methods 25+ certified jurisdictions 99.999% uptime across active brands 9.0+ average client NPS across core products 90+ international industry awards YOUR STRATEGIC TECHNOLOGY PARTNER IN iGAMING: SOFTSWISS offers an integrated ecosystem of modular software products engineered for Tier-1 iGaming operators in regulated markets. Each product operates as a standalone solution or as part of a unified operational stack, supported by expert-led service across technical integration, compliance, and ongoing operations. Discover the full product suite at softswiss.com or get in touch at [email protected] SOFTSWISS PARTNERSHIP PRINCIPLES: Reliable Tech – infrastructure engineered for resilience, scalability, and uninterrupted performance. Transparency – embedded in every aspect of our business – from regulatory compliance and security to commercial relationships, decision-making, and business practices. Exceptional Service – our teams work alongside clients to simplify complexity, accelerate execution, and provide expert-led guidance throughout every stage of growth. Shared Ambition – we believe the strongest partnerships are built around shared goals and invest in our clients' ambitions as if they were our own.
Offices: St. Julian's, Malta, MT · Willemstad, CW · Poznań, Wielkopolskie, PL · Tbilisi, GE · Warzsawa, PL
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