Tbilisi, Georgia · On-site
Overview: SOFTSWISS continues to expand the team and is looking for a Junior First Line Support Specialist. We need a true, experienced, and accomplished professional who shares our culture and values. Purpose of the rol…
Skills: Customer support, Problem-solving, Communication, Empathy, Patience
Poznan, Greater Poland Voivodeship, Poland · Remote Solely
Overview: SOFTSWISS is hiring a Marketing Analyst - Senior to join our Marketing team. You’ll work across the full B2B customer journey, helping improve pipeline efficiency, conversion performance, and business growth th…
Skills: Marketing analytics, B2B funnel analytics, Conversion rate optimization, A/B testing, Forecasting
Kato Polemidia Municipality, Cyprus, Cyprus · Remote Solely
Overview: SOFTSWISS is hiring a Senior Employee Experience Program Manager to shape and evolve how people experience the company throughout their employee journey. You’ll connect employee experience processes, recognitio…
Skills: Employee experience, Employee engagement, Program management, Project management, Systems thinking
Tbilisi, Georgia · Remote Solely
Overview: SOFTSWISS is hiring a Setup Manager - Junior to join our Game Aggregator team. You’ll support client integrations with game providers, manage setup requests, and coordinate communication between clients and int…
Skills: Technical support, Integration management, Jira, Confluence, GitLab
Tbilisi, Georgia · Remote OK
Overview: SOFTSWISS is hiring a Senior Service Manager to join our team. We are looking for a proactive and operationally driven professional to own the stability, reliability, and continuous improvement of our productio…
Skills: Service management, Incident management, Problem management, Change management, ITIL
Sofia, Sofia-City, Bulgaria · Remote OK
Overview: SOFTSWISS continues to expand the team and is looking for a Business Account Manager. We need a true, experienced and accomplished professional who shares our culture and values About Product: Sportsbook: The S…
Skills: Account management, Customer success, Business development, iGaming, Sportsbook operations
Poznan, Greater Poland Voivodeship, Poland · Remote Solely
Overview SOFTSWISS continues to expand the team and is looking for an experienced 1C Developer to join the development of our internal ERP product. You will become part of a strong team of senior 1C developers, working o…
Skills: 1C 8 platform, Managed Forms, Web Client, Standard Subsystems Library, SSL
Poznan, Greater Poland Voivodeship, Poland · Remote Solely
Overview: SOFTSWISS is hiring a Head of B2B Support & Operations to join our Game Aggregator team. You’ll lead the Support, Setup, Game Release, and Game Providers Support functions, ensuring our operations scale effecti…
Skills: Operational leadership, B2B operations, Process optimization, Automation, AI adoption
Poznan, Greater Poland Voivodeship, Poland · Remote Solely
Overview: SOFTSWISS is hiring a Middle Marketing Project Manager to join our Brand & Product Marketing Team. We are looking for a proactive and detail-oriented marketing project professional to coordinate cross-functiona…
Skills: Marketing project management, Project planning, Stakeholder management, Campaign management, Cross-functional coordination
Warsaw, Masovian Voivodeship, Poland · Remote Solely
Overview: SOFTSWISS is looking for a Senior PR Manager to strengthen our global PR and Communications team. You'll own PR initiatives across products, markets, and strategic business priorities, transforming complex B2B …
Skills: Public relations, Communications strategy, Media relations, Content creation, B2B marketing
Poznan, Greater Poland Voivodeship, Poland · Remote Solely
Overview: Experienced Delivery Manager, we have an opportunity for you! Join SOFTSWISS and become a vital part of our team. We are searching for someone who mirrors our dedication and professionalism. About Product: The …
Skills: Delivery Management, Project Management, Scrum Master, Team Leadership, Jira
Poznan, Greater Poland Voivodeship, Poland · Remote Solely
Overview: SOFTSWISS continues to expand the team and is looking for a Middle Finance Manager (Internal Accounting). We need a true, experienced and accomplished professional who shares our culture and values. Purpose of …
Skills: Management accounting, Cost accounting, General accounting, Month-end closing, Cost allocation
Poznan, Greater Poland Voivodeship, Poland · Remote Solely
Overview: We are looking for a Middle Finance Manager to join SOFTSWISS and support a strategically important area of the business. This role will operate within SOFTSWISS's broader finance ecosystem, with close collabor…
Skills: Financial reporting, Management accounting, Budgeting, Cost allocation, Unit economics
Poznan, Greater Poland Voivodeship, Poland · Remote Solely
Overview: SOFTSWISS continues to expand the team and is looking for a Financial Specialist (External Accounting). We need a true, experienced and accomplished professional who shares our culture and values. Purpose of th…
Skills: Accounting, Bookkeeping, Financial reporting, Tax compliance, Cash flow management
Kuala Lumpur, Kuala Lumpur, Malaysia · Remote Solely
Overview: SOFTSWISS is hiring a Business Development Manager to drive our expansion across Asian markets. You’ll take the lead in building strong, lasting relationships with operators and partners, bringing SOFTSWISS sol…
Skills: Business development, Sales, Partnership management, iGaming, Market analysis
Warsaw, Masovian Voivodeship, Poland · Remote OK
Overview: SOFTSWISS is looking for a Partner Studio Success Manager - Middle to join our Partner Studio team. In this role, you'll work closely with game studios, helping them grow their business on our platform while bu…
Skills: Partnership Management, Account Management, Business Development, Commercial Strategy, Relationship Management
Gżira, Central Region, Malta · Remote OK
Overview: SOFTSWISS is looking for a Head of Business Development – Game Aggregator to join our Business Development team. In this role, you will lead growth initiatives, establish and strengthen strategic partnerships a…
Skills: Commercial Strategy, Business Development, People Management, Sales Pipeline Management, Strategic Partnerships
Tbilisi, Georgia · Remote OK
Overview: SOFTSWISS is hiring a Monitoring Systems Engineer to join our Team. We are looking for a detail-oriented engineer to design, maintain, and enhance our monitoring and observability ecosystem, ensuring the reliab…
Skills: Linux, Docker, Kubernetes, LXC/LXD, Bash
Kato Polemidia Municipality, Cyprus, Cyprus · Remote OK
Overview: SOFTSWISS is hiring a Lead Generation Manager – Africa to join our Business Development team. You'll be responsible for building a strong, qualified pipeline of prospective operators and partners across African…
Skills: Lead generation, Business development, Market research, Cold outreach, CRM management
Kato Polemidia Municipality, Cyprus, Cyprus · Remote OK
Overview: SOFTSWISS is hiring a Lead Generation Manager – Africa to join our Business Development team. You'll be responsible for building a strong, qualified pipeline of prospective operators and partners across African…
Skills: Lead Generation, Market Mapping, Cold Outreach, CRM Management, Market Research
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The role involves addressing and resolving website-related issues while collaborating with various departments to ensure service quality. You will be responsible for managing inquiries, documenting cases, and escalating complex issues as needed.
Candidates must have English proficiency at a B2 level or higher and strong soft skills including patience and empathy. Prior experience in customer support is considered a plus, and the ability to work a 2/2 shift schedule is required.
SOFTSWISS continues to expand the team and is looking for a Junior First Line Support Specialist.
We need a true, experienced, and accomplished professional who shares our culture and values.
Your primary responsibility will be to address and resolve issues related to the website, collaborating closely with various departments across the company. You will be an integral part of a large, dynamic team, contributing to the smooth operation and continuous improvement of our digital environment.
Respond to inquiries and requests professionally and efficiently
Provide comprehensive guidance and support to ensure smooth and uninterrupted service performance
Use internal tools and workflows effectively (training provided)
Escalate complex or unresolved cases to the appropriate team with detailed documentation
Maintain high quality and accuracy in all communications and task handling
Handle a high volume of tasks efficiently while maintaining professionalism
Work from our office in Tbilisi – mandatory
Follow a shift schedule 2/2 (12-hour shifts with day/night alternation)
English proficiency (B2 level or higher)
Strong soft skills – patience, empathy, and problem-solving ability
Excellent typing speed and ability to work efficiently with multiple software tools
A team player with a strong sense of accountability
Ability to ensure smooth processes and maintain high operational quality
Prior experience in customer support
Private health insurance
Sports benefits
Comprehensive Mental Health Program
Free English lessons (online)
Local language courses
Paid time off
Maternity leave support
Referral program rewards
Upskilling, internal workshops, and participation in professional conferences and corporate events
SOFTSWISS is a strategic technology partner enabling iGaming businesses to grow globally across regulated markets.
SOFTSWISS is a strategic technology partner enabling iGaming businesses to grow globally across regulated markets. Since 2009, the company has combined enterprise-grade technology, regulatory expertise, and strategic guidance to support operators at every stage of their growth. SOFTSWISS' product ecosystem includes: – Game Aggregator – Sportsbook – Prediction Markets Platform – Casino Platform Each product can be deployed independently or integrated into a unified ecosystem or any third-party platform. SOFTSWISS IN NUMBERS: 2009 founded 2,000+ professionals worldwide 1,500+ brands powered globally 40,000+ live game titles from 300+ game provider partners 2,000+ unique markets in 200+ sports 300+ payment methods 25+ certified jurisdictions 99.999% uptime across active brands 9.0+ average client NPS across core products 90+ international industry awards YOUR STRATEGIC TECHNOLOGY PARTNER IN iGAMING: SOFTSWISS offers an integrated ecosystem of modular software products engineered for Tier-1 iGaming operators in regulated markets. Each product operates as a standalone solution or as part of a unified operational stack, supported by expert-led service across technical integration, compliance, and ongoing operations. Discover the full product suite at softswiss.com or get in touch at [email protected] SOFTSWISS PARTNERSHIP PRINCIPLES: Reliable Tech – infrastructure engineered for resilience, scalability, and uninterrupted performance. Transparency – embedded in every aspect of our business – from regulatory compliance and security to commercial relationships, decision-making, and business practices. Exceptional Service – our teams work alongside clients to simplify complexity, accelerate execution, and provide expert-led guidance throughout every stage of growth. Shared Ambition – we believe the strongest partnerships are built around shared goals and invest in our clients' ambitions as if they were our own.
Offices: St. Julian's, Malta, MT · Willemstad, CW · Poznań, Wielkopolskie, PL · Tbilisi, GE · Warzsawa, PL
SOFTSWISS is a strategic technology partner enabling iGaming businesses to grow globally across regulated markets.
SOFTSWISS is a strategic technology partner enabling iGaming businesses to grow globally across regulated markets. Since 2009, the company has combined enterprise-grade technology, regulatory expertise, and strategic guidance to support operators at every stage of their growth. SOFTSWISS' product ecosystem includes: – Game Aggregator – Sportsbook – Prediction Markets Platform – Casino Platform Each product can be deployed independently or integrated into a unified ecosystem or any third-party platform. SOFTSWISS IN NUMBERS: 2009 founded 2,000+ professionals worldwide 1,500+ brands powered globally 40,000+ live game titles from 300+ game provider partners 2,000+ unique markets in 200+ sports 300+ payment methods 25+ certified jurisdictions 99.999% uptime across active brands 9.0+ average client NPS across core products 90+ international industry awards YOUR STRATEGIC TECHNOLOGY PARTNER IN iGAMING: SOFTSWISS offers an integrated ecosystem of modular software products engineered for Tier-1 iGaming operators in regulated markets. Each product operates as a standalone solution or as part of a unified operational stack, supported by expert-led service across technical integration, compliance, and ongoing operations. Discover the full product suite at softswiss.com or get in touch at [email protected] SOFTSWISS PARTNERSHIP PRINCIPLES: Reliable Tech – infrastructure engineered for resilience, scalability, and uninterrupted performance. Transparency – embedded in every aspect of our business – from regulatory compliance and security to commercial relationships, decision-making, and business practices. Exceptional Service – our teams work alongside clients to simplify complexity, accelerate execution, and provide expert-led guidance throughout every stage of growth. Shared Ambition – we believe the strongest partnerships are built around shared goals and invest in our clients' ambitions as if they were our own.
Offices: St. Julian's, Malta, MT · Willemstad, CW · Poznań, Wielkopolskie, PL · Tbilisi, GE · Warzsawa, PL
