Poznan, Greater Poland Voivodeship, Poland · Remote OK
Overview: SOFTSWISS continues to expand the team and is looking for a Technical Support Specialist to join the SOFTSWISS Casino Platform. This role focuses on providing first-line technical support, processing customer r…
Skills: First-line technical support, Jira Service Desk, GitLab, Datadog, Grafana
Poznan, Greater Poland Voivodeship, Poland · Remote OK
Overview: We are expanding our Application Security team and need someone who is not only experienced but also shares our commitment to excellence. Purpose of the role: Our goal is to make sure that we deploy secure soft…
Skills: Threat Modeling, Manual Code Review, White-box Security Assessment, AppSec Tooling, Vulnerability Triage
Tbilisi, Georgia · Remote OK
Overview: SOFTSWISS is expanding its Marketing team and is looking for a Middle UX/UI Designer.We need a true, experienced, and accomplished professional who shares our culture and values to join our creative team within…
Skills: UX Design, UI Design, Figma, Responsive Design, Adaptive Design
Poznan, Greater Poland Voivodeship, Poland · Remote OK
Overview: Are you a skilled L1 Technical Support Specialist searching for your next challenge? SOFTSWISS is hiring! We are on the lookout for someone who aligns with our ethos and has the expertise to match. About Produc…
Skills: L1 Technical Support, Jira Service Desk, GitLab, Datadog, Grafana
Warsaw, Masovian Voivodeship, Poland · Remote Solely
Overview: SOFTSWISS is looking for an experienced AML Compliance Consultant. In this role, you will provide expert guidance on anti-money laundering (AML) compliance, supporting the implementation and continuous improvem…
Skills: AML compliance, Financial crime prevention, Regulatory framework, Risk assessment, Compliance policies
Belgrade, Central Serbia, Serbia · Remote OK
Overview: SOFTSWISS continues to expand the team and is looking for an Integration Manager. We need a true, experienced, and accomplished professional who shares our culture and values. About Product: SOFTSWISS Game Aggr…
Skills: Network Technologies, API Communication, Logging, Error Monitoring, SQL
Tbilisi, Georgia · Remote OK
Overview: We invite you to join our development team focused on quality assurance for web-based gaming products. In this role, you will contribute to delivering reliable, user-friendly, and high-quality experiences acros…
Skills: Manual Testing, Frontend Testing, Cross-browser Testing, Cross-platform Testing, Test Documentation
Tbilisi, Georgia · Remote OK
Overview: SOFTSWISS is growing, and we're looking for an experienced System Engineer to join our team. If you're passionate about technology and share our values, we'd love to hear from you. Tech Stack: Saltstack Kuberne…
Skills: Saltstack, Kubernetes, Postgresql, Kafka, Redis
Kato Polemidia Municipality, Cyprus, Cyprus · Remote OK
Overview: SOFTSWISS continues to expand the team and is looking for a Middle Project Manager. You’ll work in our Setup Team, contributing to our continued growth and innovation in the Casino Platform. Purpose of the Role…
Skills: Project Management, Agile, Stakeholder Management, Risk Assessment, Software Development Lifecycle
Kato Polemidia Municipality, Cyprus, Cyprus · Remote OK
Overview: SOFTSWISS is looking for a Head of Security Business Partnering to drive the execution of the cybersecurity strategy across a diverse technology ecosystem. Purpose of the role: You will coordinate Security Busi…
Skills: Cybersecurity Strategy, Security Governance, Stakeholder Management, Performance Management, Risk Management
Tbilisi, Georgia · Remote OK
Overview: SOFTSWISS is looking for an Incident Response Analyst (L2) to join our Security Operations team. In this role, you will investigate complex security incidents, handle L1 escalations, and help improve our detect…
Skills: Incident Response, Digital Forensics, Malware Analysis, SIEM, Threat Hunting
Warsaw, Masovian Voivodeship, Poland · Remote OK
Overview: SOFTSWISS is looking for a Senior Email Marketing Specialist to own the end-to-end B2B email and lifecycle marketing strategy. You'll design, build, and optimize automated customer journeys that move prospects …
Skills: Email Marketing, Lifecycle Marketing, HubSpot Enterprise, Customer.io, B2B Marketing
Kato Polemidia Municipality, Cyprus, Cyprus · Remote OK
Overview: We are looking for a proactive and process-oriented Security GRC Specialist to join our Security Governance, Risk, and Compliance team. In this role, you will help strengthen the organization's security governa…
Skills: Security GRC, Risk Assessment, Vendor Security Assessments, Security Policy Development, Security Awareness Training
Sofia, Sofia-City, Bulgaria · Remote OK
Overview: SOFTSWISS is hiring a Employer Brand Manager to join our Brand Marketing team. You’ll help strengthen the company’s reputation as an employer of choice and drive visibility across key markets through creative c…
Skills: Employer Branding, Marketing Communications, Corporate Communications, Strategic Communications, Project Management
Tbilisi, Georgia · Remote OK
Overview: SOFTSWISS is looking for a Technical Writer to join our team. In this role you will work on a wide range of user and technical documentation, helping us deliver clear, useful, and well-structured content for in…
Skills: Technical Writing, API Documentation, Docs-as-code, Git, Confluence
Tbilisi, Georgia · On-site
Overview: SOFTSWISS continues to expand the team and is looking for a Junior First Line Support Specialist. We need a true, experienced and accomplished professional who shares our culture and values. Purpose of the role…
Skills: English Communication, Written Communication, Customer Support, Problem Solving, Time Management
Tbilisi, Georgia · On-site
Overview: SOFTSWISS continues to expand the team and is looking for a Junior First Line Support Specialist. We need a true, experienced and accomplished professional who shares our culture and values. Purpose of the role…
Skills: English Communication, Customer Interaction, Written Communication, Professional Messaging, Punctuality
Poznan, Greater Poland Voivodeship, Poland · Remote OK
Overview: SOFTSWISS continues to expand the team and is looking for a Technical Account Manager to support clients of the SOFTSWISS Casino Platform. This role combines client communication, technical problem-solving, and…
Skills: Technical Account Management, Troubleshooting, Debugging, Business Analysis, Product Management
Poznan, Greater Poland Voivodeship, Poland · Remote OK
Overview: SOFTSWISS is hiring a Payment Operations Specialist to join our Finance Team. We are looking for a detail-oriented professional to oversee day-to-day payment operations, ensure transaction accuracy and security…
Skills: Payment Operations, Financial Reconciliation, Liquidity Monitoring, ERP Systems, AML/KYC
Sofia, Sofia-City, Bulgaria · Remote OK
Overview: SOFTSWISS is hiring a Site Reliability Engineer to join our team. We are looking for a reliability-focused engineer to build and evolve resilient, scalable, and highly available infrastructure, ensuring the sta…
Skills: Kubernetes, Terraform, Ansible, Saltstack, Python
Poznan, Greater Poland Voivodeship, Poland • Remote OK
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Provide first-line technical support by processing and analyzing customer requests via Jira Service Desk. Collaborate with cross-functional teams to resolve incidents and maintain platform stability through configuration updates in GitLab.
Requires a technical degree (completed or ongoing) and proficiency in English and Russian. Candidates should have experience with monitoring tools like Datadog and Grafana, and basic knowledge of HTML and CSS.
SOFTSWISS continues to expand the team and is looking for a Technical Support Specialist to join the SOFTSWISS Casino Platform. This role focuses on providing first-line technical support, processing customer requests, and assisting with platform-related operational issues.
SOFTSWISS Casino Platform
With our strong technical team, SOFTSWISS has created a secure iGaming platform that ensures the highest-quality service to clients worldwide. Through constant innovation, the iGaming Platform Team strives to maintain its competitive edge with state-of-the-art technology, delivering an unparalleled experience to clients at all times.
Learn More
You will provide first-line technical support by handling customer requests, performing initial issue analysis, and supporting the day-to-day operations of the platform. You will collaborate with related departments to ensure stable system performance and efficient resolution of technical cases.
Process, classify, and perform initial analysis of incoming requests in Jira Service Desk
Providing first-line operational support for project systems and configurations
Use GitLab to review and make basic updates to configuration files, ensuring accuracy of changes
Collaborate with cross-functional teams (Product, Development, QA, Risk) to resolve incidents
Maintain accurate ticket updates and documentation
Prioritize tasks in accordance with requirements and business risk level
Higher or incomplete higher education, preference for graduates of technical universities
Experience with monitoring and logging tools such as Datadog, Grafana, Sentry, and ELK (primarily Kibana)
Basic knowledge of markup web languages (HTML, CSS)
Working proficiency in the English language
Working proficiency in the Russian language
Familiarity with GitLab (or alternatives) CI/CD pipelines
Familiarity with Application Programming Interfaces (APIs)
Private health insurance
Sports benefits
Comprehensive Mental Health Program
Free English lessons (online)
Local language courses
Paid time off
Maternity leave support
Referral program rewards
Upskilling, internal workshops, and participation in professional conferences and corporate events
SOFTSWISS is a strategic technology partner enabling iGaming businesses to grow globally across regulated markets.
SOFTSWISS is a strategic technology partner enabling iGaming businesses to grow globally across regulated markets. Since 2009, the company has combined enterprise-grade technology, regulatory expertise, and strategic guidance to support operators at every stage of their growth. SOFTSWISS' product ecosystem includes: – Game Aggregator – Sportsbook – Prediction Markets Platform – Casino Platform Each product can be deployed independently or integrated into a unified ecosystem or any third-party platform. SOFTSWISS IN NUMBERS: 2009 founded 2,000+ professionals worldwide 1,500+ brands powered globally 40,000+ live game titles from 300+ game provider partners 2,000+ unique markets in 200+ sports 300+ payment methods 25+ certified jurisdictions 99.999% uptime across active brands 9.0+ average client NPS across core products 90+ international industry awards YOUR STRATEGIC TECHNOLOGY PARTNER IN iGAMING: SOFTSWISS offers an integrated ecosystem of modular software products engineered for Tier-1 iGaming operators in regulated markets. Each product operates as a standalone solution or as part of a unified operational stack, supported by expert-led service across technical integration, compliance, and ongoing operations. Discover the full product suite at softswiss.com or get in touch at [email protected] SOFTSWISS PARTNERSHIP PRINCIPLES: Reliable Tech – infrastructure engineered for resilience, scalability, and uninterrupted performance. Transparency – embedded in every aspect of our business – from regulatory compliance and security to commercial relationships, decision-making, and business practices. Exceptional Service – our teams work alongside clients to simplify complexity, accelerate execution, and provide expert-led guidance throughout every stage of growth. Shared Ambition – we believe the strongest partnerships are built around shared goals and invest in our clients' ambitions as if they were our own.
Offices: St. Julian's, Malta, MT · Willemstad, CW · Poznań, Wielkopolskie, PL · Tbilisi, GE · Warzsawa, PL
SOFTSWISS is a strategic technology partner enabling iGaming businesses to grow globally across regulated markets.
SOFTSWISS is a strategic technology partner enabling iGaming businesses to grow globally across regulated markets. Since 2009, the company has combined enterprise-grade technology, regulatory expertise, and strategic guidance to support operators at every stage of their growth. SOFTSWISS' product ecosystem includes: – Game Aggregator – Sportsbook – Prediction Markets Platform – Casino Platform Each product can be deployed independently or integrated into a unified ecosystem or any third-party platform. SOFTSWISS IN NUMBERS: 2009 founded 2,000+ professionals worldwide 1,500+ brands powered globally 40,000+ live game titles from 300+ game provider partners 2,000+ unique markets in 200+ sports 300+ payment methods 25+ certified jurisdictions 99.999% uptime across active brands 9.0+ average client NPS across core products 90+ international industry awards YOUR STRATEGIC TECHNOLOGY PARTNER IN iGAMING: SOFTSWISS offers an integrated ecosystem of modular software products engineered for Tier-1 iGaming operators in regulated markets. Each product operates as a standalone solution or as part of a unified operational stack, supported by expert-led service across technical integration, compliance, and ongoing operations. Discover the full product suite at softswiss.com or get in touch at [email protected] SOFTSWISS PARTNERSHIP PRINCIPLES: Reliable Tech – infrastructure engineered for resilience, scalability, and uninterrupted performance. Transparency – embedded in every aspect of our business – from regulatory compliance and security to commercial relationships, decision-making, and business practices. Exceptional Service – our teams work alongside clients to simplify complexity, accelerate execution, and provide expert-led guidance throughout every stage of growth. Shared Ambition – we believe the strongest partnerships are built around shared goals and invest in our clients' ambitions as if they were our own.
Offices: St. Julian's, Malta, MT · Willemstad, CW · Poznań, Wielkopolskie, PL · Tbilisi, GE · Warzsawa, PL
