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Saks
Troy, Michigan, United States • On-site
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The Beauty Sales Manager is responsible for driving sales by coaching a team of Beauty Advisors and Business Managers in clienteling and selling behaviors. They oversee the daily operations of the beauty floor, focusing on client acquisition, relationship management, and team performance.
The candidate must be able to lead a high-performing sales team and leverage technology and data to drive business growth. Strong skills in people management, beauty expertise, and luxury customer service are essential.
Beauty Sales Manager
WHO WE ARE:
Saks Fifth Avenue is a leading destination for luxury fashion, driven by a mission to help customers express themselves through relevant and inspiring style. Since its inception in 1924, the company has delivered one-of-a-kind shopping experiences, featuring an expertly curated assortment of fashion and highly personalized customer service. Its unique approach combines an emphasis on the digital customer experience with a strong connection to a network of 33 extraordinary locations across North America for seamless, all-channel shopping. Saks Fifth Avenue is part of Saks Global’s portfolio of top luxury retail brands and real estate assets.
YOU WILL BE:
As the Beauty Sales Manager, you possess total ownership of the sales experience within your Saks Fifth Avenue store and occupy a critical role in the achievement of the company’s objectives. Within this role, you facilitate partnerships across functions and leverage team skills to build a customer-centric sales experience, all while being a steward of the Saks Fifth Avenue brand. You have an appetite for driving sales by developing the clienteling skills and selling behaviors of a team of high-performing direct reports. You maintain high visibility on the selling floor to coach and develop our selling force, while refining the art of connecting with clients to build sustainable relationships through exceptional service and regular outreach. With strong oversight of onboarding, training, ongoing education, and performance management of the selling team, you foster a powerful sense of teamwork and collaborative spirit to successfully achieve the store's goals.
WHAT YOU WILL DO:
Client Development - Working closely with each Business Manager and Beauty Advisor to ensure they successfully:
Establish deep relationships with clients and drive repeat business to achieve sales goals and event goals
Consistently deliver memorable shopping experiences to all clients; plan client appointments to maximize results
Maximize every appointment with a client to address their Beauty/Skincare needs and those of the client's network
Inform clients of in-store events to enhance their experience of Saks and increase engagement
Diagnose client spend and identify opportunities to increase engagement and wallet share
Increase new client acquisition by leveraging various marketing tools such as clienteling, social media platforms, referrals and networking
Ad hoc responsibilities as needed
Business Development through Technology - Coaching your team of Business Managers and Beauty Advisors to use technology & data to drive their business, develop a growth mindset and provide a Customer Experience:
Building their personal brand as a Beauty authority through proactive marketing and outreach.
Strategically leveraging social media platforms to promote themselves as a Beauty influencer and broaden connections beyond client base
Using multiple channels of technology to strengthen existing relationships and drive new client acquisition
Using clienteling tools to stay connected with the client and make targeted recommendations based on shopping history and preferences
Using technology to deliver 24/7 service
Taking initiative to stay informed on new merchandise deliveries in the store to maximize selling potential
Beauty Expert Development - Focusing on growing the clients beauty closet by fostering and developing a team of beauty experts comfortable to engage across all brands to meet the clients closet needs:
Build beauty expert technical and product knowledge through SFA provided educational platforms
Facilitate ongoing engaging and interactive intersell trainings
Liaison with the brands to drive big bet moments through education
Build partnerships throughout the store with Top Books and leadership to grow and develop business
People Management - Leading and developing your team of Business Managers and Beauty Advisors:
Fostering an inclusive team culture
Coaching Business Managers and Advisors to key performance drivers and expected behaviors
Effectively managing through performance issues
Developing succession plan for your team’s roles and identify top talent for future opportunities
Focusing on recruiting top talent in local marketplace
Selling Floor Operations - Supporting the running of the day-to-day business operations within the store :
Serves as a Management leader on the floor to help resolve client issues and support the general running of the selling floor
Participates in Opening and Closing duties
YOUR LIFE AND CAREER AT SAKS FIFTH AVENUE:
Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation
Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate
Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)
An amazing employee discount
SALARY AND OTHER BENEFITS:
[This position is also eligible for [bonus] [long-term incentive compensation awards].]
Benefits: We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).
Saks.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher-cost areas. Actual starting pay will be determined based on work location, experience, and other job-related factors.
There are currently 312 open management & leadership positions in Troy, MI listed on Clera. New openings are added daily as companies post roles.
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