Seattle, Washington, United States · Hybrid
$80k–$115k/yr
About Us At Hiya, we're making calls safe, useful, and human again. Voice is the most human form of communication, yet it's become one of the least trusted. Spam, scams, and AI manipulation have eroded what was once a si…
Skills: Customer Success Management, Account Management, SaaS, Customer Retention, Net Revenue Retention
Seattle, Washington, United States · On-site
$138k–$186k/yr
The AWS Talent Acquisition Technology and Process Strategy team is looking for a Principal Program Manager to drive material change in our talent acquisition function to enable global scale and efficiency. The role focus…
Skills: Program Management, Stakeholder Management, Data Analysis, Process Improvement, Automation
Seattle, Washington, United States · Remote OK
$65k–$80k/yr
The Manager, Ray of Hope Accelerator, manages the implementation and continuous improvement of the Ray of Hope Accelerator. The Manager is responsible for the successful delivery of the annual accelerator program, includ…
Skills: Project Management, Stakeholder Management, Entrepreneurship Support, Impact Assessment, Curriculum Development
Seattle, Washington, United States · Hybrid
Now Brewing – senior executive assistant to evp - #tobeapartner From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a…
Skills: Executive Support, Calendar Management, Project Management, Event Management, Travel Arrangement
Seattle, Washington, United States · On-site
Shift Lead Job Type: Full-Time Locations: SoDo, Ballard, Green Lake, Shoreline Compensation: $22.30/hour DOE + Tips Welcome to Dockside You might know us by one of our retail cannabis stores located throughout Seattle. W…
Skills: Leadership, Customer Service, Team Coaching, Cash Management, Inventory Management
King ElectricSeattle, Washington, United States · Hybrid
$105k–$140k/yr
Here at King Electric, we build smart, reliable, and efficient electric heaters with unparalleled user experience. We’re looking for people who enjoy working with a team, are committed to delivering outstanding customer …
Skills: Channel Sales, Account Management, Relationship Building, Strategic Selling, CRM Management
Seattle, Washington, United States · On-site
t's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Check out a day in the life of a Jr. Sous Chef here The pay rate or r…
Skills: Kitchen Management, Food Safety, Culinary Skills, Staff Scheduling, Inventory Management
King ElectricSeattle, Washington, United States · Hybrid
$105k–$140k/yr
Here at King Electric, we build smart, reliable, and efficient electric heaters with unparalleled user experience. We’re looking for people who enjoy working with a team, are committed to delivering outstanding customer …
Skills: Channel Management, Strategic Account Management, Electrical Distribution Sales, Negotiation, CRM Proficiency
Seattle, Washington, United States · On-site
$118k–$160k/yr
Amazon Web Services (AWS) is seeking an exceptional Small and Medium Business (SMB) Initiative Lead to join our North America Partner Marketing team. This is a unique opportunity to shape the future of SMB growth at AWS …
Skills: Partner Marketing, Channel Marketing, Go-To-Market Strategy, Account-Based Marketing, Demand Generation
New York, New York, United States · On-site
$66k–$103k/yr
Interested in working on an innovative and high-impact business that is changing the way customers think about grocery? Amazon is looking for a talented Vendor Manager (VM) responsible for managing vendor relationships a…
Skills: Vendor Management, Strategic Negotiation, Analytical Acumen, Financial Analysis, Retail Buying
Seattle, Washington, United States · Hybrid
$80k–$90k/yr
About Tilray Brands, Inc. Tilray Brands, Inc. (“Tilray”) (Nasdaq: TLRY; TSX: TLRY), is leading global lifestyle and consumer packaged goods company with operations in Canada, the United States, Europe, Australia, and Lat…
Skills: Relationship Building, Sales Execution, Distributor Management, Budget Management, Data Analysis
Seattle, Washington, United States · Remote OK
$150k–$200k/yr
Loot Labs is on a mission to make collecting fun. We believe that every collectible tells a story: of passion, nostalgia, and discovery. Through our flagship product, Boxed.gg we are reimagining how the world collects by…
Skills: Product Roadmap Management, Product Analytics, Consumer Psychology, Monetization Strategy, Retention Optimization
Seattle, Washington, United States · On-site
$206k–$325k/yr
Join Sellen’s Team. Come Build with Us. Sellen is growing - intentionally, strategically, and into markets that reward the kind of trusted early-stage partnership we've built our reputation on. We're looking for an EVP o…
Skills: Preconstruction Leadership, Business Development, Conceptual Estimating, Alternative Project Delivery, Design-Build
Seattle, Washington, United States · Remote OK
$150k–$200k/yr
Loot Labs is on a mission to make collecting fun. We believe that every collectible tells a story: of passion, nostalgia, and discovery. Through our flagship product, Boxed.gg we are reimagining how the world collects by…
Skills: Product Roadmap Management, Consumer Product Strategy, Product Analytics, Monetization, User Retention
Bellevue, Washington, United States · Hybrid
$197k–$314k/yr
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Software Engineering Job Details About Salesforce Salesforc…
Skills: Distributed Systems Architecture, Cloud-Native Technologies, AWS, Azure, Google Cloud
Seattle, Washington, United States · On-site
$19/hr–$19/hr
Job Title: Crew Chief Location: 14710 Aurora Ave N Seattle, WA 98133 Compensation: $19.51 - $19.81 Worker Type: Employee Time Type: Full time Job Description: Embark on a rewarding career journey with us today as Crew Ch…
Skills: Retail Management, Leadership, Customer Service, Financial Analysis, Team Coaching
Seattle, Washington, United States · On-site
$105k–$120k/yr
InnVentures Overview Driven by an innovative, entrepreneurial spirit, InnVentures has a culture of building teams that produce winning results. We operate over 75 hotels in 20+ states for some of the Nation’s largest REI…
Skills: Direct Sales, Team Leadership, Negotiation, Account Management, Market Analysis
Seattle, Washington, United States · Hybrid
$180k–$244k/yr
Who we are: At Rover, pets and their people are at the heart of everything we do. We connect pet parents with trusted pet care across the U.S., Canada, Europe, and Australia. Headquartered in Seattle and Barcelona, we’re…
Skills: HR Leadership, Employee Relations, Employee Experience, Inclusion & Diversity, Learning & Development
Bellevue, Washington, United States · Hybrid
$197k–$314k/yr
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Software Engineering Job Details About Salesforce Salesforc…
Skills: Distributed Systems Architecture, Cloud-Native Technologies, AWS, Azure, Google Cloud
Seattle, Washington, United States · On-site
$155k–$209k/yr
This role will support three PXT Vice Presidents (VPs) and various Directors. Given the role complexity and scale, we are only considering existing L7s at this moment and this role will need to be in Seattle. This HR Lea…
Skills: HR Strategy, Organizational Design, Workforce Planning, Talent Management, Performance Management
Seattle, Washington, United States • Hybrid
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Manage a Mid-Market customer portfolio of approximately $3M ARR to drive retention and achieve Net Revenue Retention goals. Act as a trusted advisor to help customers maximize value and partner with Sales to identify expansion opportunities.
Requires 3-5+ years of customer-facing experience in a SaaS environment, specifically managing Mid-Market portfolios. Proficiency in Salesforce and Customer Success platforms like Gainsight or Vitally is expected.
At Hiya, we're making calls safe, useful, and human again.
Voice is the most human form of communication, yet it's become one of the least trusted. Spam, scams, and AI manipulation have eroded what was once a simple way to connect. Hiya is changing that.
Each month our AI voice technology analyzes 28+ billion calls, protecting over 550 million users and 800+ businesses worldwide. Partnering with a growing global network including, AT&T, Samsung, British Telecom EE, Rogers, MasOrange,Bell Canada, MasMovil, and Virgin Media O2, we're not just stopping bad actors, we're helping people feel good and confident about picking up the phone again.
This is a pivotal moment for voice. As new threats and technologies accelerate, so does demand for trusted voice communication. Hiya is growing 40%+ year over year, expanding globally, and defining what voice becomes next.
Join us. You won't just work on what voice is today, you'll shape what it becomes tomorrow: smarter, safer, and genuinely worth answering again.
We are seeking a customer-focused Mid-Market Customer Success Manager (CSM) to manage a portfolio of customers across North America representing approximately $3M in Annual Recurring Revenue (ARR). As a trusted advisor, you will help customers achieve their business objectives, maximize value from our solutions, and build long-term partnerships.
This role is accountable for driving customer retention and achieving Net Revenue Retention (NRR) goals within the assigned portfolio. You will partner closely with Sales to identify and support expansion opportunities and collaborate with Customer Support to deliver an exceptional customer experience.
Own and manage a portfolio of Mid-Market customers representing approximately $3M ARR.
Build trusted relationships with customer stakeholders and serve as the primary point of contact for customer success.
Develop and execute success plans aligned to customer goals and business outcomes.
Conduct regular business reviews to demonstrate value, drive adoption, and strengthen engagement.
Monitor customer health, identify risks proactively, and execute retention strategies to minimize churn.
Drive product adoption and help customers realize measurable value from our solutions.
Partner with Sales to identify, develop, and support expansion opportunities within existing accounts.
Collaborate with Customer Support, Product, and other cross-functional teams to resolve issues and improve the customer experience.
Advocate for customer needs and provide actionable feedback to internal stakeholders.
3–5+ years of Customer Success, Account Management, Consulting, or related customer-facing experience in a SaaS environment.
Experience managing a portfolio of Mid-Market customers and driving retention outcomes.
Demonstrated ability to build relationships with stakeholders and influence business outcomes.
Strong analytical, communication, presentation, and problem-solving skills.
Experience identifying customer risks and growth opportunities through data and customer engagement.
Experience using Salesforce and Customer Success platforms such as Vitally, Gainsight, Catalyst, Totango, ChurnZero, or similar tools.
Hiya is not a passive environment. We expect people to take ownership, form opinions, and engage directly with hard problems. We work with a high degree of transparency and autonomy. Context is shared openly, and decisions are discussed, challenged, and then made. Once a call is made, we commit and move forward.
You’ll be expected to work through ambiguity, weigh tradeoffs, and take responsibility for results—while keeping a high bar for quality and customer trust.
Every team member at Hiya is expected to live our core values:
Serve, our customers and partners by holding a high bar for trust and quality
Own, share in success and open up to failures
Lead, listen, show up with a point of view but commit entirely once a decision has been made
Improve, even if it means changing course or contradicting ourselves
Do, rather than observe
Base Salary: $80,000 - $115,000
Compensation is determined by role scope, skills, experience, location, and market data.
Equity Compensation: ownership aligned with your impact and the company's growth
Employer-sponsored Insurance
Medical, dental, and vision (PPO & HDHP); 50% dependent coverage
Health, flexible spending, and dependent care accounts
Life, AD&D, and accident coverage, with company-paid life and long-term disability
401(k) with 3% company match (via Fidelity)
Flexible vacation policy and paid company holidays
Paid parental leave
Work-from-home equipment stipend
$1,000 annually to invest in your learning and growth
$1,000/year in charitable donation matching
Team lunch 3x per week
This position is based in Seattle, WA, USA.
We are building a team with a variety of perspectives, identities, and professional experiences. We evaluate great candidates through a business lens and we strongly believe that diversity and unique perspectives make our company stronger, more dynamic, and a great place to build a career.
Our team has won various awards over the last 4 years from Built-in Seattle and Seattle Business Week to #86 on Deloitte Technology Fast 500 and Forbes #1 Startup Employer. Here at Hiya, we are a people-centric company focused on helping each and every one of our employees grow both personally and professionally. We feel that creating a team culture of support and empowerment to challenge the status quo results in an energized and passionate team that is continuously challenged and passionate about the work they are doing. You'll love working here if you are looking for an innovative challenge that is disrupting an industry. Come join us!
Hiya stops spammers, blocks fraudsters, and enables businesses to connect with their customers again.
At Hiya, we are revolutionizing the voice communication experience, making it more productive and secure. Our Voice Intelligence Platform connects and protects over 500 million users worldwide, leveraging AI to deliver smarter, safer, and more productive voice interactions. Hiya supports enterprises, carriers, and OEMs in enhancing the voice experience. For enterprises, Hiya’s Branded Call helps businesses connect with their customers, placing trust back into the phone call. By displaying your company name, logo, and call reason you are improving the customer experience, providing trustworthy calls, and protecting from costly phone scam and spam calls. For carriers and OEMs, Hiya provides a secure enhanced calling experience that builds customer trust and loyalty by protecting users against spam and fraud. Enabling carriers to secure their network and grow their business through a differentiated voice proposition that improves ARPU and NPS, while reducing churn. Want to build the future of voice communications? Join our dynamic, collaborative team where you’ll be empowered to create, innovate and disrupt the voice experience. If you’re ready to make an impact and revolutionize the voice calling experience, explore our opportunities.
Offices: 701 5th Ave, 1200, Seattle, Washington 98104, US · 92 Albert Embankment, 9th Floor FORA, Tintagel House, London, England SE1 7JT, GB · Mozsár u. 16. V. em., Budapest, Pest megye 1066, HU
Based on 2927 listings with disclosed salaries, most management & leadership jobs in Seattle, WA pay between $70k–$213k per year. Individual offers vary with seniority, company size, and specialization.
There are currently 3,474 open management & leadership positions in Seattle, WA listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Amazon, Starbucks, UW Medicine, Nordstrom, Blue Origin, among others. Browse the listings above to see every active employer.
Yes — 1102 of the 3474 open management & leadership positions offer remote or hybrid work (257 remote, 845 hybrid).
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