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$22/hr–$30/hr
Full-time
bachelor degree
Paid time off, Parental leave, Medical coverage, Dental coverage, Vision coverage, Flexible spending accounts
Posted 12d ago
~40 hrs/week
Responsibilities
The Assistant Branch Manager supervises daily branch activities, ensures high-quality customer service, and provides coaching and development for branch staff. They also manage operational compliance, risk, and branch profitability while actively pursuing new business relationship opportunities.
Requirements
Candidates must have a 4-year college degree or equivalent experience in retail banking or financial services, with 3 years of retail banking experience preferred. An NMLS certification is required or must be obtained upon hire.
Full job description
Pay Range: $22.63 - $30.17As a strong support to the Branch Manager, the Assistant Branch Manager supervises daily activities to ensure high quality customer service. Provides coaching and development of branch staff. Demonstrates our core values and provides superior customer experience. Maintains an appropriate focus on sales activities and related results. Monitors, identifies and controls compliance risks and operational exposure and assists with management of the branch budget.
Education and Experience:
4-year college degree or equivalent retail, retail banking, or financial services experience.
3 years retail banking experience preferred.
Business development & outside business sales experience preferred.
Skills and Abilities:
Excellent listening & communication skills are necessary.
Organizational, interpersonal and customer relation skills.
Ability to function in a fast paced, ever-changing environment.
Leadership skills.
Problem solving/decision making skills.
PC Skills.
Unique Job Characteristics and Requirements:
NMLS Certification required or ability to obtain upon hire.
Tasks Performed:
50% Assists in building a motivated and high performing branch team through the effective recruitment, training, and development of staff. Conducts regular and quarterly coaching and career development conversations. Proposes salary recommendations to Branch and Market Manager for approval. Responsible for sales and service coaching of branch staff and participating in the activities and results of the branch in achieving individual and team goals. Works with their manager to actively develop their decision making and business development skills to prepare for further leadership responsibilities.
25% Works with Branch Manager and business partners to identify and establish new relationship opportunities. Has a working knowledge of both consumer and small business products and services; delivers solutions to customers through interactive, needs based conversations to assess and address their needs. Appropriately refers customers to business partners to meet current and future needs. Takes ownership to resolve customer issues and complaints while delivering an elevated level of responsiveness and customer satisfaction.
15% Provides supervisory oversight of branch operations, compliance, and risk. Works with branch manager to ensure branch profitability by managing FTE’s, fee waivers and other budget related items. Oversees branch operations and compliance controls. Ensures team understanding and awareness of information security and fraud risk.
5% Represents the bank in the local market fulfilling a leadership role with civic and community organizations.
5% Other duties as required.
Physical Requirements:
Communicate effectively with internal and/or external customers
Stationary 50% of time
Move about within or between locations
Bend, Twist, Crouch, Squat
Move Objects to Maximum 20 lbs
Why Work at NBT
At NBT we empower people to grow, innovate, and thrive through meaningful work, a supportive culture and opportunities to make a real impact in your community – because your success drives our success.
Wellbeing
At NBT, we value and support your wellbeing by offering generous time-off policies, wellness initiatives and flexible work arrangements, so you can thrive both personally and professionally.
Community Involvement
NBT believes community involvement fosters our success and the success of those around us. Through volunteer service and charitable partnerships, we empower our employees to make a positive impact beyond the workplace.
Culture
NBT believes in creating a workplace where every voice matters and every team member feels empowered to contribute. With supportive leadership, we foster an environment where employees are connected, inspired, and valued.
Career Development
Whether you’re just starting your career or serve in a senior leadership role, your growth and development are our priority. NBT provides a wide variety of development programs and tools for you to reach your full potential.
Total Rewards
NBT recognizes and rewards your contributions with competitive compensation, comprehensive benefits and performance-based incentives – ensuring you feel valued every step of the way.
Business Stability
NBT has built a reputation as a stable financial institution by growing our people and our business, evolving our processes and managing risk. We've weathered the market's ups and downs for over 165 years, all while charting a well-defined growth plan.
Benefits for Full-Time Employees:
Generous Paid Time Off: At least 22 days annually, prorated in the year of hire.
Parental Leave: Six weeks of paid leave at 100% of your salary.
Comprehensive Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants.
Dental and Vision Coverage: Ensuring your overall health and well-being.
Flexible Spending Accounts: For healthcare and dependent care expenses.
Employer-Paid Disability Coverage: Both short-term and long-term, with an option to purchase additional long-term coverage.
Life Insurance: Employer-paid basic life insurance, with an option to purchase supplemental coverage.
Voluntary Benefits: Including hospital, accident, and critical illness coverage.
Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan to help secure your future.
Adoption Assistance: Supporting your growing family.
Tuition Reimbursement: Invest in your education and career growth.
Employee Assistance Program (EAP): Access to support and resources.
Pet Insurance: For all your furry friends.
Financial and Banking Services: Various banking services benefits and financial planning assistance.
Benefits for Part-Time Employees Working 20+ Hours/Week:
Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants.
Dental and Vision Coverage: Ensuring your overall health and well-being.
Voluntary Benefits: Including hospital, accident, and critical illness coverage.
Generous Parental Leave: Six weeks of paid leave at 100% of your salary.
Benefits for All Part-Time Employees:
Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan for employees who work at least 1,000 hours in a calendar year, all designed to help secure your future
Paid Sick and Safe Leave: For your health and safety.
Employee Assistance Program (EAP): Access to support and resources.
Financial and Banking Services: Various banking services benefits and financial planning assistance.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship of an employment Visa at this time.
NBT Bancorp Inc. is a financial services holding company headquartered in Norwich, N.Y. The company primarily operates through NBT Bank, N.A., a full-service community bank and two financial services companies. NBT Bank has 175 locations in seven states with offices in New York, Pennsylvania, Vermont, Massachusetts, New Hampshire, Maine and Connecticut. NBT Bank is an Equal Housing Lender and member of FDIC. EPIC Advisors, Inc., based in Rochester, N.Y., is a full-service 401(k) plan recordkeeping firm. NBT Insurance Agency, LLC, based in Norwich, N.Y., is a full-service insurance agency.
Offices: 52 South Broad Street, Norwich, NY 13815, US · 80 Wolf Road, Suite 101, Albany, NY, US · 120 North Keyser Avenue, Scranton, PA 18504, US · 150 Bank Street, Burlington, VT 05401, US · 700 Main Street, Great Barrington, MA 01230, US
Personal BankingBusiness / Commercial BankingAsset Managementand Wealth ManagementBankingFinancial Services
How many Management & Leadership jobs are open in Rochester, NY right now?
There are currently 561 open management & leadership positions in Rochester, NY listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Management & Leadership roles in Rochester, NY?
Companies currently hiring include University of Rochester, RIT Packaging and Graphic Media Science, LaBella Associates, LiDestri Foods, Starbucks, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Management & Leadership jobs in Rochester, NY?
Yes — 99 of the 561 open management & leadership positions offer remote or hybrid work (29 remote, 70 hybrid).
How do I apply for Management & Leadership jobs in Rochester, NY?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.