Rochester, New York, United States · On-site
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Skills: Customer Engagement Strategy, Project Management, Stakeholder Management, Budget Management, KPI Tracking
Rochester, New York, United States · On-site
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6043 - Rochester - 3600 West Henrietta Rd, Rochester, New York, 14623 CarMax, the way your career should be! Position Overview As a Cross Functional Store Manager in Training at CarMax, you will lead and develop a team o…
Skills: Team Leadership, Operational Excellence, Sales Performance, Performance Management, Strategic Planning
Rochester, New York, United States · Hybrid
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Essential Duties & Responsibilities Directs the design of employee benefit plans and delivery of benefits programs and services, including health insurance, retirement plans, disability programs, and workers’ compensatio…
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Rochester, New York, United States · Hybrid
$150k–$170k/yr
About Town Square Health Town Square Health is reimagining what healthcare can be. We’re building a first-of-its-kind value-based care model with a singular mission: to set the gold standard for how Americans experience …
Skills: HIPAA Compliance, IT Operations, EHR Administration, Vendor Management, Identity And Access Management
Rochester, New York, United States · Hybrid
Job Description Constellation Brands, Inc. seeks Director, Core Platforms Architecture for Rochester, NY location. Job Duties: Assure availability, continuity, integrity, security, and recovery of all SAP components both…
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Rochester, New York, United States · On-site
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Principal Engineer - Distribution Planning Reports to: Manager - Distribution Planning Location: In Office, Rochester NY The base salary range for this position is dependent upon experience and location, ranging from: $1…
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Rochester, New York, United States · On-site
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Skills: Leadership, Retail Management, Financial Management, Cost Control, Team Motivation
Rochester, New York, United States · On-site
$81k–$101k/yr
Position Summary: The Infection Control Preventionist is responsible for the prevention, investigation, monitoring and reporting of the spread of communicable diseases at St. John’s. As such, the role of the Infect…
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Rochester, New York, United States · Hybrid
$23/hr–$24/hr
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Rochester, New York, United States · On-site
$18/hr–$27/hr
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Rochester, New York, United States · Hybrid
$90k–$105k/yr
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Rochester, New York, United States · On-site
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Rochester, New York, United States · On-site
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Rochester, New York, United States · On-site
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Buffalo, New York, United States · Hybrid
$146k–$243k/yr
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Skills: Scientific Knowledge, Business Acumen, Customer Engagement, Reimbursement Landscape, Product Educational Programs
Rochester, New York, United States · Hybrid
$19/hr–$31/hr
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Skills: Administrative Support, Calendar Management, Budget Tracking, Social Media Management, Event Planning
Rochester, New York, United States · On-site
$21/hr–$24/hr
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Buffalo, New York, United States · On-site
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Rochester, New York, United States · On-site
$110k–$130k/yr
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Skills: HSE Management, Incident Investigation, Root Cause Analysis, Regulatory Compliance, Safety Training
Rochester, New York, United States · On-site
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Skills: Quality Management, GD&T, CMM Programming, CNC Technology, CAD/CAM Software
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The Manager owns the strategy and execution of integrated customer engagement programs across North America to drive commercial growth. This includes managing experience centers, demo programs, and regional events while tracking KPIs to optimize effectiveness.
Requires a BS degree in Communications or Marketing and over 5 years of experience managing complex marketing programs in a regulated healthcare or life sciences environment. Candidates must possess strong project management skills and the ability to influence cross-functional teams.
QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most – home to hospital, lab to clinic.
Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all.
The Manager, Customer Engagement owns the strategy and execution of integrated customer engagement programs across North America, translating commercial priorities into measurable customer action.
This role serves as a key link between commercial strategy and customer experience, leading end-to-end programs—from planning through optimization—that drive engagement and support commercial growth.
As part of the GBSC team, the Manager is accountable for delivering high-impact initiatives (e.g., experience centers, demos, and user programs) and ensuring they are aligned to business goals and optimized through performance insights.
This position is onsite in Rochester, NY
Own the strategy and execution of customer engagement programs across all lines of business (Clinical Labs, Transfusion Medicine, POC, MDx), ensuring alignment to commercial priorities.
Lead the development and optimization of customer experience center and field-based engagement programs, setting standards for delivery while overseeing execution and cross-functional coordination.
Develop and manage end-to-end demo and reference site programs, including program strategy, performance tracking, and continuous improvement to increase adoption and impact.
Partner cross-functionally to deliver integrated regional events, trade shows, and customer engagements.
Define and track program KPIs, delivering regular, insight-driven reporting to inform decisions and optimize engagement effectiveness.
Manage program budgets and external partners, ensuring efficient resource allocation and high-quality execution.
Perform other work-related duties as assigned
Required:
BS degree in Communications or Marketing
5+ years' experience in developing and managing complex marketing programs, including execution and measurement
Experience working within a highly regulated healthcare, diagnostics, medical device, or life sciences environment
Excellent writing, editing and proofreading skills
Excellent project management skills and ability to work independently while managing multiple projects at once and meeting deadlines
Demonstrated ability to influence cross-functional teams without direct authority
Strong presentation and stakeholder management skills
Experience managing agencies, vendors, and external partners
Familiarity with CRM, marketing automation, and campaign analytics platforms
Proficient in Microsoft Suite of products, including Excel, Word, PowerPoint
Proven leadership, collaboration, organizational, and project coordination skills
Up to 25% travel, which includes airplane, automobile and overnight hotel stays
This position is not currently eligible for visa sponsorship
Internal Partners:
Global BU, Global Marketing, Regional Product Marketing, Sales Enablement and Training, Sales, Corporate Communications, Corporate Digital Marketing, Creative Services, Regulatory and Legal
External Partners:
Agency partners, Third-party vendors, Customer and prospect accounts, and Industry Agencies
60% of time in meetings, working with team/customers, or talking on the phone, 40% of the time at the desk on computer, doing analytical work. Minimal travel required. Travel includes airplane, automobile travel and overnight hotel.
No strenuous physical activity, though occasional light lifting of files and related materials is required.
The salary range for this position takes into account a wide range of factors including education, experience, knowledge, skills, geography, and abilities of the candidate, in addition to internal equity and alignment with market data. At QuidelOrtho, it is not typical for an individual to be hired at or near the top range for their role and compensation decisions are dependent on the facts and circumstances of each case. The salary range for this position is $117,714.29 – $150,000 and is bonus eligible. QuidelOrtho offers a comprehensive benefits package including medical, dental, vision, life, and disability insurance, along with a 401(k) plan, employee assistance program, Employee Stock Purchase Plan, paid time off (including sick time), and paid Holidays. All benefits are non-contractual, and QuidelOrtho may amend, terminate, or enhance the benefits provided, as it deems appropriate.
QuidelOrtho believes in Equal Opportunity for all and is committed to ensuring all individuals, including individuals with disabilities, have an opportunity to apply for those positions that they are interested in and qualify for without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. QuidelOrtho is also committed to providing reasonable accommodations to qualified individuals so that an individual can perform the duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply due to a disability, please contact us at [email protected].
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Changing lives one test at a time – Connect with us and explore how we’re shaping the future of diagnostics.
> Bringing precision and passion in everything we do QuidelOrtho stands at the forefront of testing, tracking and disease analysis of health conditions ranging from HIV and hepatitis C to flu, strep and COVID-19. For decades, our precision and accuracy have guided clinicians and lab technicians in the moments that matter most. > Continuing our legacy in diagnostics Our portfolio serves the entire healthcare continuum: from high-volume, high-complexity hospitals and labs to point-of-care, retail and over-the-counter markets. This enables us to continue our legacy of diagnostics in an ever-changing environment where we're passionately pursuing the unknown to advance diagnostic science and care. > Raising the bar in diagnostic care Ranked among the world’s largest in vitro diagnostics (IVD) providers, we’re building on more than 120 years of collective experience and innovation. We combine industry-leading expertise in immunoassay and molecular testing with a global footprint in point-of-care settings, clinical labs and transfusion medicine to advance critical diagnostic solutions at scale. > Powering a healthier future for all Inspired by a spirit of service, QuidelOrtho is committed to enhancing the wellbeing of people worldwide and happy in the knowledge we are making a difference. To contact us, please visit https://www.quidelortho.com/global/en/contact-us. For career opportunities, please visit: https://careers.quidelortho.com/global/en. #QuidelOrtho #BetterTogether #PowerUpLabs #HealthierFuture #DiagnosticFrontier #AdvancingScience #TalentNetwork
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