Richmond, Virginia, United States · Hybrid
$92k–$172k/yr
Company:Marsh McLennan Agency Description: Marsh McLennan Agency Director, Client Services - Employee Health & Benefits Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work…
Skills: Project Management, Client Services, Employee Health & Benefits, Leadership, Strategic Direction
Richmond, Virginia, United States · On-site
$100k–$110k/yr
Job DetailsJob Location: Richmond, VA 23225Education Level: 4 Year DegreeSalary Range: $100,000.00 - $110,000.00 Salary/yearBuild strong teams. Bring clarity to the numbers. Help a growing hospitality company move forwar…
Skills: Technical Accounting, People Leadership, Financial Reporting, Balance Sheet Reconciliation, General Ledger Management
Richmond, Virginia, United States · On-site
$100k–$110k/yr
Job DetailsJob Location: Richmond, VA 23225Education Level: 4 Year DegreeSalary Range: $100,000.00 - $110,000.00 Salary/yearBuild strong teams. Bring clarity to the numbers. Help a growing hospitality company move forwar…
Skills: Technical Accounting, People Leadership, Financial Reporting, Balance Sheet Reconciliation, General Ledger Management
Richmond, Virginia, United States · On-site
$85k–$95k/yr
Job DetailsJob Location: Richmond, VA 23225Salary Range: $85,000.00 - $95,000.00 Salary/year Bring your accounting expertise to a role where the work goes far beyond the general ledger. Shamin Hotels is looking for a tal…
Skills: General Ledger, Financial Reporting, Payroll Accounting, Balance Sheet Reconciliation, GAAP
Richmond, Virginia, United States · On-site
$50k–$53k/yr
Advertising Summary: The Coordinator for Leadership and Engagement is a bachelor's-level, full-time, experienced professional who will serve as part of the Residential Initiatives team, responsible for the education and …
Skills: Leadership Program Planning, Student Engagement, Student Advising, Budget Management, Staff Supervision
Richmond, Virginia, United States · On-site
**$20,000 sign on bonus for offers accepted by November 30, 2025. Terms and conditions apply** The Real Estate Planning Project Manager Senior, in a healthcare setting is responsible for overseeing the strategic planning…
Skills: Strategic Planning, Project Management, Facility Management, Budgeting, Regulatory Compliance
Richmond, Virginia, United States · On-site
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring …
Skills: Commissioning Project Management, Technical Engineering, ASHRAE Standards, CSA Standards, LEED Requirements
Richmond, Virginia, United States · On-site
$21/hr–$22/hr
Accelerate your career at RXO RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solut…
Skills: Microsoft Outlook, Microsoft Excel, Inventory Management, Data Entry, Leadership
Richmond, Virginia, United States · On-site
Join us as we launch Acute Care Pediatrics 11, a brand-new 24-bed pediatric unit opening in November 2026! This state-of-the-art unit will care for surgical patients across trauma, burn, and general surgery, with telemet…
Skills: Patient Flow Management, Clinical Coordination, Pediatric Nursing, Telemetry Monitoring, Seizure Management
Richmond, Virginia, United States · Remote OK
$130k/yr
Amentum is a global leader in advanced engineering and innovative technology solutions, trusted by the United States and its allies to address their most significant and complex challenges in science, security and sustai…
Skills: Proposal Management, Project Management, Leadership, Technical Writing, Editing
Richmond, Virginia, United States · On-site
$42k–$58k/yr
We're growing rapidly and expanding into new markets to meet increasing client demand, and we're looking for motivated Entry-Level Event Promotions Assistants to join our dynamic marketing team. If you're energetic, enjo…
Skills: Event Marketing, Brand Promotions, Customer Service, Customer Engagement, Sales Support
Richmond, Virginia, United States · On-site
$42k–$58k/yr
We're seeking a motivated Entry-Level Public Relations and Communications Assistant to join our growing team and help execute public relations strategies, brand awareness campaigns, client communications, and community e…
Skills: Public Relations, Marketing Communications, Brand Awareness, Client Relations, Customer Engagement
Richmond, Virginia, United States · On-site
$117k–$135k/yr
Title: Director of Driver Training Division - Position 03546 State Role Title: Gen Admin Manager II Hiring Range: $117,000 - $134,550 Pay Band: 6 Agency: Department of Motor Vehicles Location: DMV Headquarters, Richmond,…
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Richmond, Virginia, United States · On-site
Title: Accreditation Coordinator Hiring Range: $86,408 maximum Agency: Division of Capitol Police Agency Website: https://dcp.virginia.gov/commit-to-the-future.asp Recruitment Type: General Public - G Job Duties Maintain…
Skills: Accreditation Management, Project Management, Policy Development, Auditing, PowerDMS
Richmond, Virginia, United States · On-site
$23/hr–$34/hr
The Administrative Assistant will support the General Manager and fulfillment center Operations team. The successful candidate will be highly organized, extremely detail oriented, self-motivated, able to handle confident…
Skills: Calendar Management, Expense Reporting, Event Planning, Microsoft Office, Travel Coordination
Houston, Texas, United States · On-site
Process Manager, PULSE Fulfillment Team The PULSE Fulfillment Team is responsible for transforming customer paperwork into seamless service delivery. Our team manages the end-to-end process flow by meticulously reviewing…
Skills: Process Management, Fulfillment Operations, Operational Excellence
Houston, Texas, United States · On-site
$122k–$139k/yr
Process Manager, PULSE Fulfillment Team The PULSE Fulfillment Team is responsible for transforming customer paperwork into seamless service delivery. Our team manages the end-to-end process flow by meticulously reviewing…
Skills: People Management, Process Management, Project Management, Continual Improvement, Jira
Richmond, Virginia, United States · On-site
$18/hr–$23/hr
We are looking for a reliable individual to join our team at SOAR365. This is a great opportunity for a motivated and hardworking person that truly takes pride in their work. If you feel that you are the right one for th…
Skills: Supervision, Team Coordination, Interpersonal Skills, Communication, Employee Coaching
Richmond, Virginia, United States · On-site
$16/hr–$24/hr
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate…
Skills: Supervision, Customer Service, Merchandising, Inventory Management, Deductive Reasoning
Richmond, Virginia, United States · On-site
$16/hr–$24/hr
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate…
Skills: Supervision, Customer Service, Merchandising, Inventory Management, Deductive Reasoning
Richmond, Virginia, United States • Hybrid
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Lead and elevate a team of client-facing Employee Health & Benefits professionals by setting expectations and driving retention and growth standards. Coordinate with regional partners to align local execution with national tools and ensure operational compliance and workflow quality.
Requires 10+ years of industry experience with strong project management and interpersonal skills. A bachelor's degree is preferred, and legal authorization to work in the U.S. without sponsorship is required.
Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Director, Client Services with our Employee Health & Benefits team at MMA.
Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh (NYSE: MRSH).
As our Director, Client Services on the Employee Health & Benefits team, you’ll lead and elevate a team of client-facing EH&B professionals by setting clear expectations, reinforcing best practices, and creating an environment where people feel engaged, supported, and accountable. In close partnership with the Division Manager and Regional Client Service Leader, you’ll provide strategic direction for how the market delivers service, strengthening team culture, driving retention and growth standards, and ensuring client needs are met consistently. You’ll also serve as a key connector to regional partners, aligning local execution with national and regional tools, initiatives, and evolving process expectations.
In the course of your work, you’ll review performance and operational data to ensure caseloads are balanced, resources are deployed effectively, and key metrics demonstrate progress. You’ll oversee the annual review process and ensure meaningful coaching plans are in place to support development, while also identifying high-potential talent and building a leadership pipeline for the market. You’ll collaborate with Operations and Learning & Development to identify learning gaps and implement training plans, and you’ll facilitate hiring for service roles to ensure the team has the right capability and capacity.
You’ll also act as a steward of workflow quality, compliance, and platform adoption—partnering with regional service leaders to establish standards and procedures, implementing region-wide practices for consistency, and monitoring adherence. This includes the optimal use of regional and national resources for the purpose of enhancing the colleague and client experience, ensuring end users are trained effectively. You’ll coordinate with agency Employee Benefit leaders and your team to improve workflows, ultimately strengthening the client experience, increasing efficiency, and ensuring corporate initiatives and compliance expectations are embedded into how the client service organization operates day to day.
We’d love to meet you if your professional track record includes these skills:
These additional qualifications are a plus, but not required to apply:
Effective communication, teamwork, intellectual curiosity and problem-solving skills required. Strong presentation and interpersonal skills required.
We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.
We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work.
Some benefits included in this role are:
To learn more about a career at MMA, check us out our website or flip through recruiting brochure.
Follow us on social media to meet our colleagues and see what makes us tick:
Who you are is who we are.
We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@mmc.com.
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The applicable base salary range for this role is $92,400 to $172,100.The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.This LinkedIn page is closed. Please follow us at Marsh on LinkedIn.
Offices: 1166 Avenue of the Americas, New York, NY 10036, US
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