Tulsa, Oklahoma, United States · Hybrid
Job Description: DXC Technology is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to dr…
Skills: Operational Excellence, KPI Management, Leadership, People Development, Customer Experience
Nashville, Tennessee, United States · On-site
Position Summary: A Wealth Planner will provide comprehensive wealth management strategies consistent with our clients’ goals and values. This colleague will support a Wealth Advisor in managing client relationships. Alo…
Skills: Wealth management, Financial planning, Estate planning, Tax planning, Client relationship management
Nashville, Tennessee, United States · On-site
Discover Vanderbilt Health: With eight hospitals and over 180 clinics, we are the region’s largest comprehensive academic health system. Vanderbilt Health has a long tradition of providing world-class care to the people …
Skills: Program management, Budgetary management, Quality management, Networking, Peer leadership
Nashville, Tennessee, United States · On-site
Requisition Number: 235078 Job Description Cintas is seeking an Intern to participate in a program designed to provide comprehensive knowledge across all areas of our business, as well as the professional services indust…
Skills: Leadership, Organization, Communication, Time management, Microsoft Word
Nashville, Tennessee, United States · On-site
Location This position is located at 412 11th Ave S, Nashville, Tennessee, 37203 United States Role Summary The Assistant Department Manager supports service, selling, and business operations to achieve an engaging and i…
Skills: Retail leadership, Customer experience, Team management, Communication, Visual merchandising
Knoxville, Tennessee, United States · On-site
The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which w…
Skills: Wholesale payments, Sales strategy, Risk management, Financial modeling, Portfolio planning
Nashville, Tennessee, United States · Remote OK
Discover Vanderbilt Health: With eight hospitals and over 180 clinics, we are the region’s largest comprehensive academic health system. Vanderbilt Health has a long tradition of providing world-class care to the people …
Skills: Financial administration, Post-award management, Workday, eRA Commons, Grant management
Nashville, Tennessee, United States · On-site
Discover Vanderbilt Health: With eight hospitals and over 180 clinics, we are the region’s largest comprehensive academic health system. Vanderbilt Health has a long tradition of providing world-class care to the people …
Skills: Government relations, Legislative advocacy, Strategic relationship-building, Community engagement, Public policy
Nashville, Tennessee, United States · On-site
Ranked one of Tennessee’s top places to work, MHC is a rare and special place where outstanding company culture is intentional. Where clients and associates are treated the same, as equals. Mental Health Cooperative, Inc…
Skills: Clinical management, Staff supervision, Performance management, Crisis management, Trauma-informed care
Nashville, Tennessee, United States · On-site
Who You’ll Work With: Your internship will require you to learn a new or expand an existing skill set and knowledge base, and/or complete a project that is critical to the success of the group, department or firm. During…
Skills: Finance, Economics, Business Administration, Microsoft Office, Excel
Nashville, Tennessee, United States · On-site
$104k–$160k/yr
Join Amazon's North America Delivery (AMZL) organization as a Senior Supply Chain Manager, where you will play a crucial role in shaping and optimizing our delivery network. In this high-visibility role, you will own end…
Skills: Supply chain management, Network capacity planning, Logistics optimization, Program management, Data analytics
Lowe's Companies, Inc.Nashville, Tennessee, United States · On-site
Your Impact The Residential Account Manager is responsible for developing, managing and growing a portfolio of customers within a designated territory. Account Managers are responsible for achieving sales goals while ant…
Skills: Sales, B2B sales, MRO sales, Account management, Customer relationship management
Nashville, Tennessee, United States · On-site
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following: Assist with store functions and day-t…
Skills: Store operations, Customer service, Team development, Inventory management, Loss prevention
Little Rock, Arkansas, United States · On-site
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. The Head of Deposits & Payments Operations is an enterprise operatio…
Skills: Banking regulations, Operational risk, Control frameworks, Enterprise operations leadership, Risk management
Nashville, Tennessee, United States · On-site
Who You’ll Work With: Bernstein Private Wealth Management is a premier investment management firm advising high net worth and ultra-high net worth clients. As an industry leader, we put people first and pride ourselves o…
Skills: Portfolio analysis, Asset allocation, Capital markets, Wealth planning, Legacy planning
Atlanta, Georgia, United States · On-site
$89k–$135k/yr
Overview Baker Tilly is a leading advisory, tax and assurance firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world’s leading financial centers –…
Skills: Customer Experience, Project Management, Data Analytics, Process Optimization, Training Development
Santa Clara, California, United States · Remote OK
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less in…
Skills: Strategic Account Management, Medical Device Sales, Cardiovascular Interventional, Relationship Management, Sales Strategy
Nashville, Tennessee, United States · Hybrid
Job DetailsJob Location: MP+F Nashville TN Office - Nashville, TN 37203Account Executives are laying the foundation as leaders at MP+F. Account executives lead projects (and in some instances, smaller client teams), deve…
Skills: Project management, Media relations, Writing, Editing, Budget tracking
Hoover, Alabama, United States · Hybrid
$184k–$239k/yr
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place …
Skills: Enterprise Architecture, Cyber Security Architecture, Cloud Strategy, Risk Management, DevSecOps
Nashville, Tennessee, United States · On-site
Who You’ll Work With: AllianceBernstein’s investment teams include Equities, Fixed Income, Multi-Asset & Hedge Fund Solutions, Responsible Investing, and Private Alternatives in total manage over 759 billion in assets: E…
Skills: Python, MATLAB, SQL, Data Visualization, Applied AI
Tulsa, Oklahoma, United States • Hybrid
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Leads end-to-end customer support center operations by managing a team of Associate Managers to ensure SLA and KPI attainment. Focuses on driving operational excellence, improving customer experience, and ensuring regulatory compliance within a high-scale environment.
Requires a Bachelor's degree and over 10 years of leadership experience, specifically with 9+ years in contact center leadership. Candidates must have experience in multi-channel support environments and contact center technologies.
DXC Technology is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates.
DXC's Insurance Software and BPS (ISB) helps insurers around the world modernize and run their core operations at scale by combining deep industry expertise, proven software platforms, and innovative AI-driven solutions. A global market leader in core insurance platforms, ISB delivers solutions across policy administration, claims, billing, analytics, and digital engagement supporting Life & Annuity, Property & Casualty, and Specialty insurance markets. You’ll directly shape how the world's leading insurers operate by helping to transform the policy, underwriting, and claims systems that millions of people rely on every day.
Leads end-to-end customer support center operations, managing a team of Associate Managers to deliver high-quality service outcomes. Accountable for operational performance, service level attainment, customer satisfaction, and continuous improvement within a compliance-driven environment.
This role partners closely and works hand-in-hand with the Head of BPS Contact Center Operations, serving as a trusted advisor across all aspects of the operation. The role is critical in driving results through the alignment of people, processes, and technology, ensuring consistent execution of strategic priorities and operational excellence at scale.
Key Responsibilities
Lead day-to-day contact center operations through a team of Associate Managers, ensuring consistent execution against SLAs, KPIs, quality standards, client expectations, and operational commitments
Provide direct leadership, coaching, and accountability to Associate Managers, ensuring they are effectively driving team performance, engagement, development, and execution of business priorities
Drive a disciplined performance management operating rhythm, including metric reviews, root-cause analysis, action planning, coaching follow-up, and sustained improvement in service delivery outcomes
Monitor and improve the customer experience by leveraging feedback, call trends, quality insights, operational data, and escalation patterns to identify gaps and implement targeted improvements
Partner closely with internal and client stakeholders to optimize processes, systems, workflows, and service delivery models, ensuring scalable solutions that support operational efficiency and business growth
Ensure compliance with regulatory, client, contractual, and internal policies across all operations, reinforcing strong governance, risk awareness, documentation discipline, and audit readiness
Collaborate with workforce management, quality, training, technology, and operations partners to align staffing, training, tools, and process improvements to business needs and performance objectives
Identify and lead continuous improvement opportunities that reduce defects, improve productivity, strengthen controls, enhance customer experience, and increase operational consistency across accounts
Contribute to revenue growth, cost efficiency, and margin improvement by identifying operational efficiencies, supporting cross-selling opportunities, and ensuring effective resource utilization
Top 5 Core Competencies
1. Operational Excellence & KPI Management
Strong ability to manage SLAs, AHT, quality, and productivity metrics
Uses data insights to drive decision-making and continuous improvement
2. Leadership & People Development
Builds high-performing teams through coaching, mentoring, and performance management
Drives accountability while fostering engagement and retention
3. Customer Experience & Service Delivery
Focus on improving end-to-end customer journeys and satisfaction outcomes
Translate customer feedback into actionable improvements
4. Workforce & Resource Optimization
Aligns staffing models to forecasted demand applying consideration to margin
Maximizes efficiency through balancing performance to goal perimeter
5. Strategic Thinking & Continuous Improvement
Oversees invoicing accuracy to ensure expected revenue aligns with invoice output and contractual requirements
Identifies opportunities for process improvement, automation, and innovation
Drives initiatives that enhance quality, efficiency, and cost effectiveness
Qualifications
Bachelor’s degree (Business, Technology, or related field preferred)
9+ years of contact center leadership experience
10+ years in a leadership role managing teams
Experience in multi-channel support environments and contact center technologies
Active FINRA licenses, such as:
Ability to maintain and renew licenses in good standing throughout employment.
Strong knowledge of FINRA compliance, securities regulations, and client interaction standards.
Experience working in a regulated financial environment, ensuring adherence to audit and compliance controls.
Preferred Skills
Strong analytical and problem-solving capabilities
Excellent communication and stakeholder management skills
Ability to manage multiple priorities in a fast-paced environment
Experience driving transformation and change initiatives
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below .
We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.
If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email.
Please note: DXC will respond only to requests for accommodations due to a disability.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available https://careers.dxc.com/global/en%23fraud_warning&data=05%7c01%7cjhanda%40dxc.com%7cdfc9200ee54a4a2cbd1e08dbecc892f9%7c93f33571550f43cfb09fcd331338d086%7c0%7c0%7c638364118427715875%7cUnknown%7cTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7c3000%7c%7c%7c&sdata=s0zVysf9f4QibEs/xNc7yE0vzT4Ae61CRppkSzWUOGw%3D&reserved=0" target="_blank" rel="noopener noreferrer nofollow">here.
Impossible. Delivered.
DXC Technology helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates. Instagram: https://www.instagram.com/dxctechnology Youtube: https://www.youtube.com/DXCTechnology TikTok: https://www.tiktok.com/@dxc_technology
Offices: 20408 Bashan Dr, 231, Ashburn, Virginia 20147, US
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