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Full-time
associate degree
Posted 13d ago
~40 hrs/week
Responsibilities
The Senior Coordinator is responsible for leading workflow and process management for enterprise payment exceptions while providing guidance to team members. They also act as the primary trainer for new associates and represent the department in cross-functional meetings to resolve complex cases.
Requirements
Candidates must have at least two years of college education or equivalent banking experience, along with two years of customer service or banking background. Proficiency in Microsoft Office or Google Suite and the ability to work in a hybrid, night-shift environment in Alabang are required.
Full job description
Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila)Sr. Coordinator, Enterprise Payments Exceptions
Summary:
Returns and Exceptions:
Responsible for planning, organizing and exercising leadership around the coordination of workflow and process management related activities. This role will coordinate and monitor the daily workflow in accordance with policies and procedures while maintaining effectiveness and efficiency. Responsible for providing fellow team members and internal customers with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes with minimal supervision. The Senior Coordinator will act as the main trainer for new functions and associates in the department.
Work Set up:Hybrid ; Night Shift
General Responsibilities :
Returns and Exceptions
Demonstrate strong communication skills by representing the department in meetings with various parties across the bank and vendors to resolve items/complex cases timely and accurately
Expected to maintain SME knowledge of processes and support production work to maintain workflow and meet established deadlines.
Identify procedural gaps and support initiatives to improve the process
Update procedures, process flows and job aids as needed
Schedule daily and weekly workflow for the team.
Assists with on-the-job learning for new associates
Other job-related duties that may be assigned from time to time
Basic Qualifications:
Two (2) years college level education or equivalent bank work experience
At least 1 year experience with Microsoft Office or Google Suite
Strong attention to detail and with good judgment
At least 2 years of customer service or banking experience
Ability to manage and prioritize tasks to meet deadlines
Proficient verbal and written communication skills, with the ability to collaborate effectively with peers
Amenable to work in Alabang
Preferred Qualifications:
Minimum of two (2) years experience handling financial accounts
Experience in Level 2 or moderately complex check payment processing
Ability to work autonomously with minimal supervision
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to [email protected]
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
At Capital One, we're making things better for our customers and associates through innovation and collaboration. We were founded on the belief that everyone deserves financial freedom—and are dedicated to a world where all have equal opportunity to prosper.
Banking is in our DNA, but we are so much more than a bank. We always think about what’s next—and how we can bring our customers the tools needed to improve their financial lives. Your ideas, experiences and skills will help make banking better. You’ll be part of a supportive culture while earning amazing benefits. That’s life at Capital One.
Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws.
View our Social Media Community Guidelines https://www.capitalone.com/digital/social-media/
Offices: 1680 Capital One Drive, McLean, Va 22102, US · 8020 Towers Crescent Dr, Vienna, VA 22182, US · 2 Bethesda METRO Center, Bethesda, MD 20814, US
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How many Management & Leadership jobs are open in Muntinlupa, Philippines right now?
There are currently 186 open management & leadership positions in Muntinlupa, Philippines listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Management & Leadership roles in Muntinlupa, Philippines?
Companies currently hiring include Chroma Hospitality, Inc., Genpact, Gear Inc., SGS, Boehringer Ingelheim, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Management & Leadership jobs in Muntinlupa, Philippines?
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