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Manchester, England, United Kingdom · Hybrid
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Manchester, England, United Kingdom · On-site
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Manchester, England, United Kingdom · On-site
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Manchester, England, United Kingdom · On-site
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London, England, United Kingdom · On-site
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London, England, United Kingdom · Hybrid
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London, England, United Kingdom · Hybrid
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Manchester, England, United Kingdom · On-site
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Manchester, England, United Kingdom · On-site
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Manchester, England, United Kingdom · Hybrid
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London, England, United Kingdom · Hybrid
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London, England, United Kingdom · Hybrid
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Manchester, England, United Kingdom · On-site
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Manchester, England, United Kingdom · Hybrid
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Manchester, England, United Kingdom · Hybrid
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Manchester, England, United Kingdom · Hybrid
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Manchester, England, United Kingdom · Hybrid
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Manchester, England, United Kingdom · Hybrid
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Establish and lead the service design practice from the ground up, defining standards, tools, and methods. Map end-to-end user experiences across digital and operational touchpoints to translate insights into actionable designs.
Proven experience in standing up a design practice and designing complex services rather than just screens. Must be skilled in evidence-based discovery, collaborative facilitation, and inclusive design practices.
You will be joining a cross-functional team of product managers, engineers, UX designers and researchers that sits at the heart of Bauer Media’s operations. The team is based primarily in Manchester with stakeholders across the UK.
There is no existing service design function, no established tooling, and no mature practice to inherit. You will be getting in at the very beginning standing up the practice, selecting the right tools and methods, and defining the design standards that we build on. Service design will sit at the heart of bringing technology and customer experience together, defining what best-in-class looks like.
Your job is to understand the experience of users end to end. Not just the screens they interact with, but the decisions, handoffs, workarounds and moments of friction that shape their working day. You will design across the full service. Front stage and back stage, digital and operational turning that understanding into experiences that feel obvious to the people using them.
This is a fast-moving, high-expectation environment. You will balance the depth of good discovery with the speed of visible delivery. If you have worked in a setting where showing early, tangible progress matters as much as long-term thinking, this will feel familiar.
You will have direct accountability for service design. Decision-making is collaborative. This is not one person working in isolation but you are expected to own the direction, define the standards and hold the quality bar.
This is a foundational hire. The role could grow into leading a broader service design team as the organisation evolves. That is a possibility, not a promise but what is clear is that you will be shaping the practice from the ground up.
We expect you to play a central role in defining what success means and making progress visible to the whole team.
Your responsibilities will include but not be limited to:
This role is based in our Manchester office with hybrid working. There will be some travel to other UK locations to work with stakeholders across the business.
We welcome people from all backgrounds. A non-traditional career path, experience in a different industry, country or discipline, a different way of thinking these are strengths here, not footnotes. No degree required. We care about how you think and what you have built. Show us evidence of solving real problems for real people.
About Bauer Media Group
We are a media business focused on creating content that matters to millions of people across Europe. Our offering extends from print and online publishing to audio broadcasting and entertainment, alongside investments in other media related sectors. With more than 500 million copies sold each year, we are one of Europe’s largest Publishers. From women’s and celebrities’ magazines to TV listings to food and special interest, we own some of the most popular publishing brands in Germany, UK, Poland and France – both digital and print. But not only that. Reaching over 61 million listeners weekly, we operate over 150 radio and podcast brands in nine countries, spanning the UK, Ireland, Poland, Slovakia, Denmark, Sweden, Finland, Norway and Portugal. Family-owned in the 5th generation, Bauer Media focuses on the long-term, with a consumer-first mindset that guides us across our diverse portfolio. Our workforce of 12,000 shares a common purpose: to deliver content and services that enrich people‘s everyday lives.
What’s in it for you
We are an international employer and equal opportunities are important to us. That's why we welcome everyone in their uniqueness, regardless of e.g. religion, gender, skin color, disability in our house.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or a long term health condition, and need us to make any reasonable adjustments or do anything differently during any stage of the recruitment process, please let us know by emailing [email protected]
We are actively recruiting for this position, so the job advert may close earlier than expected.
If you have any feedback regarding our UK recruitment process, please email [email protected] we would love to hear from you.
We are a media business focused on creating content that matters to millions of people across Europe. Our offer covers print and online Publishing, Audio broadcasting and entertainment, Out of Home advertising, and Investments in other media related sectors. We are one of Europe’s largest Publishers, with almost 500 million copies sold each year. From women’s and celebrities’ magazines and TV listings to food and special interest, we own some of Europe’s most popular digital and print publishing brands. Our Audio business operates more than 150 radio and podcast brands, reaching over 61 million listeners every week. Bauer Media Outdoor is one of Europe’s leading Out of Home advertising businesses, with more than 100,000 advertising panels. Family-owned in the 5th generation, Bauer Media focuses on the long-term with a consumer first mindset. Our workforce of over 12,000 shares a common purpose: to deliver content and services that enrich people‘s everyday lives. Our mission is to entertain, serve and inspire our customers, making each day a little better and supporting them as they organise their lives and discover more. Our Purpose is to enrich everyday life. This Purpose is our reason for being in business. It’s why our consumers buy our products and services. It’s why we come to work every day. It’s at the heart of everything we do and what unites us. Our group-wide company values are Trust, Passion, Excellence and Entrepreneurship. These four values underpin our corporate identity and culture. They are our guide for how we want to work and grow together. https://www.bauermedia.com/imprint https://www.bauermedia.com/data-privacy
Offices: Burchardstraße 11, Hamburg, 20077, DE · 75 Hampstead Road, The Lantern, London, England NW1 2PL, GB · Lynch Wood, Media House, Peterborough, England PE2 6, GB · Tallberginkatu 1 c, Helsinki, Südfinnland 00180, FI · Gjörwellsgatan 30, Box 34108 (Main Office), Stockholm, Stockholms Län 112 60, SE
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