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Serve as the primary account manager for COA Accelerator clients, overseeing onboarding, training, and ongoing support. Drive customer success by monitoring engagement, collecting feedback for product enhancements, and identifying business expansion opportunities.
Requires a degree in Life Sciences and at least 3 years of consulting or strategy experience within the COA/PRO space. Candidates must possess strong client-centric skills, proficiency in SaaS platforms, and experience leveraging AI tools.
IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, Technology, analytics and human ingenuity to drive healthcare forward.
Outcomes Assessments (COAs) organization leads the industry in generating data to ensure that the patient voice is incorporated into the development and commercialization of medication and other drug/non-drug interventions. We focus on understanding and meeting the needs of our clients – mostly life science/pharmaceutical companies – through the application of broad consulting expertise and technical scientific knowledge to conduct scientifically rigorous research. This research is broad and includes qualitative (e.g., interviews, focus groups), quantitative (e.g., clinical outcome assessments/patient-reported outcomes (PROS), preference research) and passive (e.g., digital health technology tools) approaches to understand patient, caregiver, and healthcare professional experiences and expectations of disease and treatment.
To meet our client expectations and retain the excellent reputation built up over time the IQVIA COAs team is committed to recruiting, training and supporting driven individuals who have life science, consulting, and/or product development skills that can be applied to COA research activities. Individuals joining us are assured of a rewarding and progressive career in patient-focused research. You’ll have the opportunity to address challenging client issues, across multiple geographies with a hands-on influence in developing and delivering solutions. We operate in a truly multi-cultural, collegial and collaborative work environment that is rich in development and growth.
Role & Responsibilities
• Serve as the primary account manager for COA Accelerator clients, managing onboarding and ongoing support.
• Deliver training sessions (live and recorded) to ensure effective platform use.
• Drive customer success initiatives, monitoring engagement and proactively addressing challenges.
• Collect client feedback and collaborate with product teams to suggest enhancements based on pain points.
• Identify opportunities to expand collaboration within COA Accelerator, Instrument Services, PCS, and other IQVIA offerings.
• Support prospecting and business development in partnership with internal IQVIA stakeholders.
• Assist in marketing activities, including webinars, case studies, and promotional campaigns.
• Contribute to proposal development, presentations, demos, and trial setups for prospective clients.
• Participate in offering development, helping refine COA Accelerator and related services.
Skills & Qualifications - our ideal candidate will have:
• Degree in Life Sciences or related field.
• 3 years of experience in a consulting / advisory / strategy role in the COA / PRO space (working either in industry, CROs, or consultancies)
• Strong client-centric mindset with proven ability to build and maintain relationships.
• Previous consulting, sales or business development experience (account management, customer success, or similar roles are a plus)
• Deep knowledge of Clinical Outcome Assessments (COAs), Patient Experience Research and associated services.
• Excellent communication and interpersonal skills.
• Proficiency in PowerPoint and ability to deliver compelling presentations.
• Strong organizational and time management skills.
• Ability to work independently in a remote environment and collaborate across global teams.
Additional Requirements
• Familiarity with subscription-based SaaS platforms and digital adoption strategies.
• Understanding of clinical trial processes and COA-related regulatory considerations.
• Ability to analyse usage data and generate insights for client engagement.
• Comfort with virtual training tools (Zoom, Teams, etc.).
• Significant experience leveraging AI tools for work.
• Fluency in English.
THIS ROLE IS NOT OPEN TO VISA SPONSORSHIP!
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.
IQVIA (NYSE:IQV) is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. IQVIA’s portfolio of solutions are powered by IQVIA Connected Intelligence™ to deliver actionable insights and services built on high-quality health data, Healthcare-grade AI™, advanced analytics, the latest technologies and extensive domain expertise. With approximately 88,000 employees in over 100 countries, including experts in healthcare, life sciences, data science, technology and operational excellence, IQVIA is dedicated to accelerating the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. IQVIA is a global leader in protecting individual patient privacy. The company uses a wide variety of privacy-enhancing technologies and safeguards to protect individual privacy while generating and analyzing information on a scale that helps healthcare stakeholders identify disease patterns and correlate with the precise treatment path and therapy needed for better outcomes. IQVIA’s insights and execution capabilities help biotech, medical device and pharmaceutical companies, medical researchers, government agencies, payers and other healthcare stakeholders tap into a deeper understanding of diseases, human behaviors and scientific progress, in an effort to advance healthcare. To learn more, visit www.iqvia.com.
Offices: 2400 Ellis Rd, Durham, North Carolina 27703, US
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