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Lead the development and implementation of patient safety systems and conduct complex incident investigations to strengthen learning across the hospital. Provide expert advice on CQC standards and deliver education programs to clinical teams to promote a systems-based approach to safety.
Requires comprehensive experience in safety and quality governance with a deep understanding of PSIRF and systems-based investigation methodologies. Must possess strong interpersonal skills and a proven track record of leading quality improvement projects and delivering staff training.
Overall Purpose
We are looking for an enthusiastic, proactive and organised Quality and Patient Safety Specialist to join our team. You will be based in our offices in Marylebone and report to the Head of Quality, Safety and Patient Experience.
Principal Accountabilities
To contribute to the Quality Team and work closely with Head of Quality, Safety and Patient Experience in promoting patient safety, clinical quality and the Quality strategy within the hospital.
Lead on development, implementation and coordination of patient safety systems, processes and initiatives in line with national and organisational needs. This includes but is not limited to Patient Safety Incident Response Framework (PSIRF), Duty of Candour, Safety Alerts, feedback and mechanisms around lessons learnt.
Act as lead investigator on complex/serious incident investigations, support compassionate engagement with patients, families and staff, and strengthen learning and improvement systems across the hospital. Act as advisor for patient safety, supporting and developing clinical teams through training, guidance and assurance, using safety data to identify themes, trends and risks and ensuring effective escalation, assurance and learning through hospital level quality structures and committees. Provide expert advice for investigations as required.
Promote systems approach to incident investigations. The ‘systems’ approach underpins the new Patient Safety Incident Response Framework and A Just Culture Guide
Lead on or support patient safety improvement projects using project management methodology as required
Support local monitoring systems to ensure compliance with regulatory reporting requirements (including CQC).
Develop and deliver education programmes for patient safety, including incident investigations methodologies, Duty of Candour/Being Open principles, local and corporate induction and other training needs that may arise
Provide expert advice on all aspects of patient safety and CQC Standards as they relate to patient safety
To take active role in ensuring compliance with all hospital regulatory requirements and ensuring compliance with audit and risk management.
To promote excellent clinical leadership in all areas of the hospital. To promote excellent customer service throughout the hospital, facilitating and coordinating corporate and local customer service initiatives and providing appropriate support to colleagues.
To provide support for all aspects of the role promoting optimal clinical standards and contributing to being the leading private healthcare provision within the locality.
To contribute to effective and timely lines of communication within the hospital
Plan and organise meetings as requested and arrange schedules of meetings for recurring events
Support team members in duties where applicable
Run reports as required in areas of compliance
Any other duties as deemed necessary by Head of Quality, Safety and Patient Experience
Comprehensive experience in safety and quality governance environment with an emphasis on patient safety / clinical risk
Substantial experience of clinical incidents, with understanding of methodologies and systems for reporting
Highly developed interpersonal skills with an ability to communicate complex issues to clinical staff, patients and members of the public
Ability to interrogate systems to analyse data and review other internal and external data sources
Skilled in facilitation of learning responses
Ability to influence, negotiate and deliver results both within and particularly outside the team
Quality and clinical governance knowledge of PSIRF
High level understanding of systems-based approach to patient safety investigation
Educated in systems approach to learning from patient safety (in line with PSIRF)
Experience of leading Quality Improvement Projects using established methodology
Design and deliver educational and training programs to staff at all levels
Fortius Clinic is the UK's leading orthopaedic and sports medicine group, founded and led by doctors.
Fortius Clinic has more than 200 specialists from surgeons to sports physicians, rheumatologists, pain management specialists and radiologists. We diagnose and treat thousands of patients every year, from elite and amateur athletes to those with chronic arthritis and other orthopaedic injuries. Fortius Clinic was founded by a group of specialists with a shared vision - to push the boundaries of orthopaedics and sports medicine and achieve new standards for clinical excellence. We knew that the way to achieve a world-class centre of excellence was through super-specialism, dedicating resource and expertise to one area of medicine and attracting like-minded clinicians who understood that we could be ‘stronger together’. In 2021 Fortius Clinic became part of Affidea Group, a leading European healthcare provider owned by GBL, itself a long-term investor in health brands. Affidea has committed to help Fortius achieve our vision to become Europe’s leading specialist provider of orthopaedics and sports medicine. We have some of the most exciting and rewarding career opportunities in private healthcare. Fortius is built on the talent and the skills of each individual within it. Our core company values remain at the heart of everything we do. We are always looking for talented, experienced people, please send your CV and covering letter to [email protected]
Offices: 17, Fitzhardinge Street, London, W1H 6EQ, GB · 75 King William Street, London, London EC4N 7BE, GB · 18 Bentinck Street, London, England W1U 2, GB · 801 London Road, Worcester Park, England SM3 9DW, GB · 66 Wigmore Street, London, England W1U 2SB, GB
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