Las Vegas, Nevada, United States · On-site
Who are we? A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. Our Maison is looking for talented individuals who contribute to developing and transm…
Skills: Team Leadership, Customer Service, Sales, KPI Management, SLA Management
Las Vegas, Nevada, United States · On-site
$18/hr–$27/hr
Vans is the original brand rooted in the authentic lifestyle of skateboarding. We are driven by our mission to inspire and empower everyone to live “Off The Wall” – embracing the youthful spirit of freedom, non-conformit…
Skills: Retail Leadership, Customer Engagement, Coaching and Development, Operational Excellence, Visual Merchandising
Las Vegas, Nevada, United States · On-site
Be part of an iconic story. TOMMY HILFIGER is one of the world’s most recognized global lifestyle brands, confidently welcoming and inspiring consumers since 1985. Originally established in New York City and infused with…
Skills: Customer Experience, Store Operations, Team Leadership, Sales Driving, Coaching
Las Vegas, Nevada, United States · On-site
$20/hr–$25/hr
Job Summary: THE ROLE The Event Store Manager is responsible for modeling superior customer service and leading the designated store/merchandise tent through high energy and consistent behavior. The Event Store Manager w…
Skills: Retail Management, Event Merchandise Sales, Customer Service, Staff Training, Inventory Management
Las Vegas, Nevada, United States · On-site
$97k–$110k/yr
Who We Are We’re Dealer Tire, a family-owned, international distributor of tires and parts established in 1918 in Cleveland, OH. We’re laser focused on helping the world’s largest and most trusted auto manufacturers grow…
Skills: Leadership, Supply Chain Management, Budgeting, Staffing Strategies, Process Improvement
Las Vegas, Nevada, United States · On-site
$22/hr–$23/hr
Job Description In the Nordstrom Beauty Department, we strive to make our customers feel their best. As a member of the Beauty community, you'll create personalized beauty experiences for customers and be part of a passi…
Skills: Makeup Application, Skincare Analysis, Sales Goal Achievement, Customer Relationship Management, Vendor Relationship Management
Las Vegas, Nevada, United States · On-site
$37k–$37k/yr
Job DetailsJob Location: Heinrich YMCA - Las Vegas, NV 89107Position Type: Full TimeSalary Range: $37,440.00 - $37,440.00 Salary/yearABOUT THE YMCA: Established locally in 1944, the YMCA of Southern Nevada is one of the …
Skills: Grant Management, Staff Supervision, Curriculum Implementation, Student Recruitment, Data Entry
Las Vegas, Nevada, United States · On-site
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. POSITION OVERVIEW: The IT Service Manager leads the daily operations…
Skills: IT Service Management, ITIL Framework, People Management, Incident Management, Change Management
Las Vegas, Nevada, United States · On-site
$115k–$129k/yr
Employer: Amazon.com Services LLC Position: Supply Chain Mgr II - AMZ27595.1 Location: Las Vegas, NV Multiple Positions Available: Create and manage the execution of supply strategies from NPI (New Product Introduction) …
Skills: Supply Chain Strategy, NPI, Material Planning, Supplier Performance Management, Cross-functional Program Leadership
Las Vegas, Nevada, United States · On-site
Compensation TypeYearly Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels span…
Skills: Human Resources Management, Payroll Processing, Recruitment, Employee Relations, Benefits Administration
Las Vegas, Nevada, United States · On-site
$24/hr–$32/hr
OSP Field Construction Manager Location: Las Vegas Nevada Salary: $24-32/hr Company information: In the exploding business of modern telecommunications, SRI is at the forefront of this expansion by helping companies buil…
Skills: OSP Construction Management, Field Project Management, Permit Verification, Installation Quality Control, Site Safety
Las Vegas, Nevada, United States · On-site
Compensation TypeYearly Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels span…
Skills: Payroll Processing, Recruitment, Employee Relations, Benefits Administration, Workers Compensation
Las Vegas, Nevada, United States · On-site
Dealership:L0519 Jeep Only Jeep Only - Las Vegas Sales Desk Manager We are part of Lithia Motors, a Fortune 500, publicly traded (NYSE: LAD) company that is on the fast track to even more success and development. Being o…
Skills: Sales Management, Customer Service, Staff Training, Customer Engagement, CSI Management
Las Vegas, Nevada, United States · On-site
Job DetailsLevel: ExperiencedJob Location: OAKEY CAMPUS OF OPPORTUNITY VILLAGE - LAS VEGAS, NV 89146Position Type: Part TimeEducation Level: High SchoolJob Shift: DayJob Category: Nonprofit - Social ServicesSUMMARY Under…
Skills: Human Resources Administration, Paycom, Microsoft Office Suite, Confidentiality, Record Keeping
Las Vegas, Nevada, United States · On-site
Las Vegas, Nevada The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a tea…
Skills: Restaurant Operations, Floor Management, Employee Evaluation, Inventory Management, Guest Relations
Las Vegas, Nevada, United States · On-site
$11/hr–$18/hr
Brand: Einstein Bros. Bagels Breakfast with us, and dinner with your loved ones! At Einstein Bros. Bagels, we believe in the bagel, and we’ve been baking bagels fresh daily since 1995. We believe that our bakeries do mor…
Skills: Team Leadership, Coaching, Store Operations, Guest Experience, Inventory Management
Las Vegas, Nevada, United States · On-site
Las Vegas, Nevada The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a tea…
Skills: Labor Management, Inventory Control, Scheduling, Guest Service Management, Operational Oversight
Las Vegas, Nevada, United States · On-site
About Us Accel Entertainment, Inc. (NYSE: ACEL) is a growing provider of locals-focused gaming and one of the largest terminal operators in the United States, supporting more than 27,000 electronic gaming terminals in ov…
Skills: Facility Maintenance, Work Order Management, Preventive Maintenance, Vendor Management, Safety Compliance
Las Vegas, Nevada, United States · On-site
GENERAL PURPOSE: The Area Supervisor is a member of the Store Leadership who is responsible for a specific, assigned area of the Store as well as the general operations and supervision of the Store when functioning as th…
Skills: Supervision, Customer Service, Merchandising, Loss Prevention, Inventory Management
Las Vegas, Nevada, United States · Hybrid
$95k–$176k/yr
At Aristocrat, we focus on bringing happiness to life through the power of play. Our mission, culture, and impact are fueled by innovation, cooperation, and a passion for excellence. As a Senior Category Manager – Techno…
Skills: Technology Procurement, SaaS Licensing, Cloud Pricing, Vendor Management, Commercial Negotiations
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The Team Lead manages the Client Relations Center by monitoring employee performance and ensuring the achievement of sales, KPIs, and SLAs. They serve as the primary point of contact for ambassadors and handle escalated client inquiries across multiple communication channels.
Candidates must have a bachelor's degree and at least 2 years of experience in a contact center or customer service environment. Proficiency in Microsoft Office, Salesforce, and SAP is required, along with strong business judgment and maturity.
Who are we?
A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself. At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.
Are you a good match?
The ideal candidate for this role is required to have a bachelor’s degree with 2+ years in contact center/customer service environment.
The candidate should be able to display a high level of maturity, poise, and sound business judgement to work with clients. The candidate should be able to learn and use multiple applications and systems, including Microsoft Office; Salesforce, CRM, or other comparable email and chat; SAP knowledge.
What are we expecting from you?
The Team Lead at the Client Relations Center is responsible for modelling the way while achieving/ exceeding sales, KPIs, SLAs, and deliver an exceptional service experience to all internal and external customers. This person will be the first point of contact for the ambassadors and also an expert in systems, processes, and procedures. They ensure a professional and client-oriented work environment by monitoring employee performance and taking the necessary actions to support and motivate the team. Using effective communication skills, the Team Lead must liaise with Management effectively to achieve sales targets, as well as operational and service excellence of the Maison.
In this role, you will:
• Drive sales through professional and courteous client interactions. Handle all inbound communication and greet all customers in a timely, professional and engaging manner. Comfort with outbound communication to continue client relationships.
• Provide written/verbal responses to customers’ inquiries via Phone, Email, Chat, and Social Media, modeling our service expectations in each conversation.
• Lead on contacts which must be escalated; handling all cases in a timely, professional and engaging manner.
• Coach team ambassadors in performance & systems use (in collaboration with CRC management)
• Lead team on CRC After Sales inquiries, processes, and resolution, while partnering with the After Sales NYC Team for exceptional requests.
• Stay abreast of launches, campaigns, and internal processes to support the team answering a wide variety of customer inquiries, including product availability, characteristics, service and all other inquiries.
• Partner with Manager to determine, communicate and monitor individual and team KPI’s to further success and, proactively request resources (tools and trainings when needed.
• Exhibit strong communication and problem-solving skills by partnering effectively with team, boutique network, and corporate departments
• Assist with special projects, as needed (i.e. testing, initiatives supporting CRC operations, boutique network, outbound clienteling initiatives, etc.)
Internal/ External Client Relationship Management:
• Master a strong knowledge of the Eboutique business and access new opportunities in collaboration with Manager and team to develop and execute new ways to elevate client experience.
• Consistently seek new product, service, and operational knowledge to act as an expert for the CRC and the Maison
• Cultivate new and existing client relationships through exceptional service; developing a clienteling plan for their clients and prospects
• Uphold the Van Cleef & Arpels standards with ability to project an approachable and professional image in personal appearance, manner, and demeanor
• Create a positive and productive working environment by leveraging both personal and team savoir-faire to always create a highly collaborative network both in person and via telephone
• Display strong selling and negotiating skills; overcome objections, provide reccomentations, and ask probing questions to close sales and gain and understanding of client needs and motivations
• Hours subject to change
• Flexibility to work holidays
• Ability to travel as required
More than a role…we recruit for a career!
By joining Van Cleef and Arpels, you will be part of a Maison where employee career development is at the heart of our ambition. Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how as well as trainings about our creations.
The recruitment process:
Please submit an application on-line. If your profile matches our search criteria, you will be contacted by the Talent Acquisition team for an interview. The recruitment process will consist of several interviews at various levels of the organization. Applicants must have valid work authorization for employment in the USA. Salary will be negotiated based on skills and prior work experience.
Richemont offers a generous compensation and benefits package for eligible employees.
We Offer:
Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.
One of a Kind
Buccellati is a historical high-jewelry and silversmithing Maison, renowned for our craftsmanship and the uniqueness of our creations. Distinctive is the use of rare stones with extraordinary colors and the use of white and yellow gold. Buccellati creations stand out for their design and for the techniques used to create them, such as the hand-engraving techniques, dating back to the ancient goldsmithing traditions of the Italian “bottega” during the Renaissance times. The shapes of the collections are all inspired the historical archive drawings and by the very first creations of the founder, Mario Buccellati. Today the Maison is owned by Richemont and the Buccellati family is still present in the company with top managerial functions, ready for our next 100 years of history.
Offices: Via Brisa, 5, Milan, Lombardy 20123, IT
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