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Job Title: On-Call Event Staff Runner

Department: Programming

Reports to: Artist Services Manager

Status: On-Call, Non-Exempt

Work Location: Fully Onsite | The Smith Center 

Hourly Rate: $19.07

Summary of Duties and Responsibilities

The On-Call Event Staff Runner provides operational, hospitality, and logistical support for artists, touring productions, and Programming Department activities to help ensure the successful execution of performances and events at The Smith Center. Reporting to the Artist Services Manager and in coordination with tour management, this position assists with artist and show personnel transportation, time-sensitive errands, delivery and pickup of event-related materials and supplies, and other operational support before, during, and after performances and events.

This position plays an important role in delivering an exceptional artist and guest experience while maintaining a high level of discretion, professionalism, and customer service. The On-Call Event Staff Runner must be able to effectively prioritize multiple assignments, respond to changing operational needs, and work efficiently in a fast-paced environment while exercising sound judgment and attention to detail.

Essential Duties and Responsibilities

• Provide transportation for artists, touring personnel, and other authorized guests to and from airports, hotels, venues, and other approved destinations in a safe, courteous, and professional manner.
• Support the Programming Leadership team with event logistics before, during, and after performances and special events to help ensure smooth day-of-event operations.
• Complete time-sensitive errands, including the pickup and delivery of artist hospitality items, catering, production supplies, equipment, documents, and other event-related materials.
• Assist with artist hospitality and backstage support by helping prepare dressing rooms, delivering requested items, and responding to artist, tour management, and event personnel needs as directed.
• Coordinate assigned activities with the Artist Services Manager, tour management, and other internal departments to support operational and event requirements.
• Safely operate standard passenger vehicles, passenger vans, Sprinter vans, or similar vehicles while complying with all applicable traffic laws and The Smith Center's vehicle safety procedures.
• Maintain the cleanliness, organization, fueling, and overall readiness of assigned vehicles and assist in maintaining organized backstage, hospitality, and storage areas.
• Represent The Smith Center in a professional, courteous, and service-oriented manner when interacting with artists, touring personnel, vendors, guests, and fellow team members.
• Maintain confidentiality and exercise professionalism and discretion when working with artists, touring productions, and confidential event information.
• Accurately communicate updates, schedule changes, and operational information to the Artist Services Manager and other designated personnel members to help ensure efficient event execution.
• Follow established departmental procedures and safety guidelines while performing assigned responsibilities.
• Maintain regular, reliable, and punctual attendance.
• Perform other duties and special projects as assigned within the scope of the position to support Programming Department operations and the successful execution of performances and events.

Required Education, and Experience

• High school diploma, GED, or equivalent combination of education and experience required.
• Minimum of three (3) years of experience in artist services, hospitality, guest services, event operations, transportation, performing arts, live entertainment, hotels, or a related customer service environment preferred.
• Experience providing exceptional customer service while interacting with guests, artists, performers, touring personnel, or VIP clientele preferred.
• Experience working in a fast-paced environment with the ability to effectively prioritize multiple assignments and adapt to changing operational needs.
• Valid driver's license with an acceptable driving record required and the ability to safely operate standard passenger vehicles, passenger vans, Sprinter vans, or similar vehicles.

Required Skills & Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are general guidelines based on the minimum experience, knowledge, skill, and or ability required. Individual abilities may result in some deviation from these guidelines. To perform effectively in this position, the incumbent must have:

• Excellent customer service, interpersonal, and verbal communication skills, with the ability to interact professionally and effectively with artists, touring personnel, guests, vendors, leadership, and fellow team members.
• Strong organizational skills and attention to detail, with the ability to coordinate and complete multiple assignments in a fast-paced, event-driven environment.
• Ability to establish priorities, adapt to changing schedules and operational needs, and effectively manage time while meeting deadlines.
• Demonstrated ability to exercise sound judgment, think critically, solve problems, and make appropriate decisions in a dynamic environment.
• Ability to work independently with minimal supervision while also collaborating effectively as part of a team.
• Ability to build and maintain positive working relationships with individuals from diverse backgrounds, roles, and communication styles.
• Demonstrated professionalism, discretion, reliability, and the ability to maintain confidentiality when working with artists, touring productions, and event personnel.
• Ability to learn, retain, and consistently follow departmental procedures, safety guidelines, organizational policies, and operational standards.
• Ability to remain flexible, composed, and service-oriented while responding to changing priorities and time-sensitive requests.
• This position requires the flexibility to work varied shifts and extended hours, including early mornings, days, evenings, weekends, holidays, and other hours as needed to support performances, events, and operational requirements.
• Must be 21 years of age.
• Must be legally authorized to work in the United States.

Computer Skills

• Proficiency with Microsoft Office applications, including Outlook, Teams, Word, and Excel, and the ability to use email, internet browsers, and other standard computer applications.
• Ability to learn and effectively use departmental scheduling, event management, and venue management software.
• Experience with Social Tables, Momentus Elite, or similar event and venue management systems is preferred.

Physical Job Requirements

The physical requirements and demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to frequently stand, walk, sit, and move throughout The Smith Center and off-site locations for extended periods while supporting performances, events, artist services, and operational needs.
• Ability to frequently bend, reach, twist, stoop, crouch, kneel, climb, balance, grasp, and perform repetitive hand and arm movements while carrying out assigned responsibilities.
• Ability to regularly lift, carry, push, and/or pull materials, equipment, supplies, luggage, hospitality items, and other event-related items weighing up to 50 pounds, with or without reasonable accommodation.
• Ability to safely operate standard passenger vehicles, passenger vans, Sprinter vans, or similar vehicles for extended periods while transporting artists, touring personnel, and authorized guests.
• Ability to operate standard office equipment, computers, tablets, mobile devices, and two-way radios, including frequent use of hands and fingers for typing, handling equipment, and communicating during event operations.
• Ability to communicate effectively in person, by telephone, and via two-way radio throughout the workday.
• Specific vision abilities include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. Sufficient hearing is required to receive and respond to verbal instructions, radio communications, traffic conditions, and other environmental sounds.
• Work is performed in both indoor and outdoor environments and may require exposure to varying weather conditions, loud noise levels, theatrical lighting (including strobe effects), dust, grease, smoke, fumes, odors, gases, and potential mechanical or electrical hazards commonly associated with live entertainment and event operations.
• Ability to work safely in a variety of environments, including performance venues, backstage and back-of-house areas, dressing rooms, loading docks, storage areas, kitchens, hospitality spaces, parking areas, and other operational locations as needed to support Programming Department activities.

Certificates, Licenses, and Registrations

Must be able to qualify for licenses and permits if required by federal, state, and local regulations during the course of employment.

• Valid driver's license with an acceptable driving record required.
• Must meet and maintain The Smith Center's motor vehicle driving standards and remain eligible to operate organization-owned, leased, or rented vehicles in accordance with the organization's motor vehicle insurance policy requirements.
• Demonstrated commitment to safe driving practices and compliance with all applicable traffic laws, organizational vehicle policies, and safety procedures.
• Must promptly notify The Smith Center of any changes to driving status, including license suspension, revocation, restrictions, or motor vehicle violations that may affect driving eligibility.

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be constructed as an exhaustive list of all the responsibilities, duties, and skills required for the position.

All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

Pay Transparency 

To encourage pay transparency, promote pay equity, and proactively address regulations, The Smith Center for the Performing Arts will comply with all applicable state or local laws or regulations that require employers to provide wage or salary range information to job applicants and employees. The hourly rate for this on-call position is $19.07 plus retirement benefits. 

With a career at The Smith Center for the Performing Arts, you really benefit! We offer:

• Creative and collaborative work culture
• Competitive Hourly Rates
• Consistent scheduling - advance schedule posting to guarantee you hours of work. We provide flexible options to accommodate your availability. 
• 401(k) retirement savings plan eligibility on your start date with employer match
• Training and career growth opportunities
• Exclusive early access, employee discounts, and complimentary tickets to world-class performances and events.
• Discounts on Starbucks products and merchandise

Limitations and Acknowledgments

The Americans with Disabilities Act requires that reasonable accommodations be made for qualified individuals to help perform the required duties and tasks of the position. Reasonable accommodation is available for qualified individuals with disabilities upon request.

Equal Opportunity Employer Statement

The Smith Center for the Performing Arts (TSC) is an Equal Opportunity Employer and provides equal employment opportunities to all employees and qualified applicants for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, citizenship, genetic information, disability, protected veteran status, age, or any other legally protected characteristic.

This policy applies to all aspects of employment, including recruitment, hiring, transfers, promotions, termination, layoffs, leaves of absence, compensation, benefits, training opportunities, internships, and all other terms and conditions of employment.