Houston, Texas, United States · On-site
THE POSITION IN A NUTSHELL Sciens Building Solutions seeks a Service Team Lead. The Service Team Lead’s primary function is to manage the performance of assigned Inspectors and Service Technicians to achieve a high custo…
Skills: Team Leadership, Performance Management, Customer Service, Mentoring, Training
Houston, Texas, United States · Remote OK
Do you enjoy turning complex data into commercial value? Would you like to shape pricing strategies that drive profitable growth in the energy industry? Join our innovative Commercial & Pricing Analytics Team The Power P…
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Houston, Texas, United States · On-site
$20/hr–$23/hr
Bilingual Apartment Leasing Agent $20–$23 /hr + Bonus | Career Growth in 1 Year Are you Bilingual? Can you sell anything? If you prove yourself through great performance, you can be promoted to be a manager. Three Pillar…
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Houston, Texas, United States · Remote OK
We Go Beyond for A Safer World Tait’s Vision and Values Our vision is to be a leading global company in the design, delivery, and management of critical communication solutions for safe and resilient communities. We will…
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Houston, Texas, United States · On-site
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Houston, Texas, United States · On-site
Description Advant Solutions Job Description Title: Environmental Health & Safety (EHS) Manager Department: Operations Pay Status: Exempt Reports To: Director of Operations JOB SUMMARY This position is responsible for le…
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Houston, Texas, United States · Hybrid
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Skills: BESS Development, Utility-scale Project Development, System Architecture, Supplier Management, Procurement
Houston, Texas, United States · Hybrid
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Skills: Calendar Management, Travel Coordination, Executive Support, Time Management, Interpersonal Communication
Houston, Texas, United States · On-site
Description Supervises and controls the labor and costs of the housekeeping department. Maintains clean guest/public areas at all times. Provides excellent guest service in an efficient, courteous, professional manner; f…
Skills: Staff Supervision, Budget Management, Inventory Control, Training and Coaching, Payroll Processing
Houston, Texas, United States · On-site
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Skills: Reception, Facilities Management, Event Planning, Office Administration, Vendor Coordination
Houston, Texas, United States · Hybrid
At Rimkus, our Forensics Engineering Solutions team operates on a global scale with the advantage of local expertise. Our licensed engineers, architects, and technical specialists bring deep knowledge of regional require…
Skills: Consultative Sales, Business Development, Client Relationship Management, Account Management, Prospecting
Houston, Texas, United States · Hybrid
At Rimkus, our Forensics Engineering Solutions team operates on a global scale with the advantage of local expertise. Our licensed engineers, architects, and technical specialists bring deep knowledge of regional require…
Skills: Consultative Sales, Business Development, Client Relationship Management, Account Management, Prospecting
Houston, Texas, United States · Hybrid
I. Job Summary We are seeking a highly skilled and motivated Business Analyst IV with expertise in data and analytics platforms, including AWS and Snowflake, to join our Data Services organization. The Business Analyst I…
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Houston, Texas, United States · Hybrid
$95k–$110k/yr
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Houston, Texas, United States · On-site
The Project Engineer I is responsible for developing and successfully executing projects including conceptual development, FEED studies, detailed design, up to and including fabrication, commissioning and site integratio…
Skills: Project Management, Conceptual Development, FEED Studies, Detailed Design, Fabrication
Houston, Texas, United States · On-site
Overview Awarded World’s Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht style experience and unique voyages to the world’s best small ports and hidden harbors. Its three sailing yac…
Skills: Digital Communication, Customer Service, AI-Assisted Service, Chat Management, Written Communication
Houston, Texas, United States · On-site
Description Join Our Talent Network for Upcoming Multifamily Maintenance Leadership Opportunities Are you a maintenance leader who excels at developing teams, improving property performance, and ensuring apartment commun…
Skills: Multifamily Maintenance Leadership, HVAC, Plumbing, Electrical, Budget Management
Houston, Texas, United States · On-site
Traveling Hospitality Staff Department: Logistics Employment Type: Temporary Location: Houston, TX Description Cotton Holdings – Join Our Logistics Team! We're looking for motivated individuals who are ready to travel, w…
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Houston, Texas, United States · Remote OK
Overview Awarded World’s Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht style experience and unique voyages to the world’s best small ports and hidden harbors. Its three sailing yac…
Skills: International Sales Support, Booking Management, Escalation Resolution, Cultural Fluency, B2B Travel Support
Houston, Texas, United States · On-site
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Skills: Financial Analysis, Multifamily Asset Management, Financial Modeling, Market Research, Budgeting
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Manage the performance of Inspectors and Service Technicians to ensure high customer satisfaction and professional service delivery. Oversee daily operations, including scheduling, training, and ensuring contractual obligations for fire and life safety services are met.
Requires a high school diploma and at least five years of customer service experience within the fire and life safety industry. FAL or FEL certifications are strongly preferred along with strong leadership and organizational abilities.
THE POSITION IN A NUTSHELL
Sciens Building Solutions seeks a Service Team Lead. The Service Team Lead’s primary function is to manage the performance of assigned Inspectors and Service Technicians to achieve a high customer satisfaction level, ensuring customers receive knowledgeable, responsive, professional, and courteous service. This person will be responsible for managing and mentoring the team members in all aspects of their assigned responsibilities, company policies, and procedures.
WHAT YOU’LL BE DOING (and doing well!)
Provide supervision, mentoring, and training of assigned team members; lead the performance management process of team members and identify training and development needs.
Track and/or quote deficiencies.
Provide general oversite to the on-call schedule, vacation schedule, and subcontractor schedule.
Direct the day-to-day activities of the service team to ensure all tasks are completed in a timely manner and meet the Company’s standards of excellence.
Coordinate closely with the finance department to ensure billings are accurate and timely for customers.
Ensure the Company meets its contractual obligations for all service contracts, emergency calls, service requests and monitoring agreements.
Ensure compliance of all assigned employees to Sciens safety standards.
Direct any corrective action and keep the Service Manager informed.
Participate in Company-sponsored meetings, trainings, and other functions.
Provide feedback to the Service Manager in establishing goals for department personnel; update and monitor on a regular basis.
Ensure that monitoring reports are reviewed daily for trouble signals to ensure preventative measures are being taken to provide excellent customer service.
WHAT WE LIKE ABOUT YOU
High school diploma or equivalent.
Five or more years of experience in customer service or related field in the fire and life safety industry.
FAL or FEL strongly preferred.
Strong organizational skills.
Ability to multi-task and manage self and team.
Remain calm under pressure.
Possess sound decision-making skills and practical judgment priorities.
Ability to manage, motivate, and develop people with positive attitude.
Proven track record of excellent customer service.
WHAT WE’RE BRINGING TO THE TABLE
Competitive salary based on qualifications.
Paid time off plan and holidays.
401(k) matching.
Short term and long-term disability.
Medical, dental, and vision plans with options.
Life insurance.
Professional career development opportunities.
Tuition reimbursement program.
Service from One. Safety for All.
Service from One. Safety for All. We are Sciens. Sciens Building Solutions is a trusted provider committed to delivering complete fire protection, security, communications and electrical solutions that not only protect lives but ensure business continuity of our customers, too. Our top priority is to deliver complete life safety solutions for each customer we serve – from the smallest elementary school to the largest hospital campus or tallest skyscraper – and ensure these systems remain ready to perform when needed in an optimal and fully code-compliant fashion. With thousands of systems installed over decades, our knowledgeable sales team, engineers, installers and highly trained technicians partner together to provide the most effective solutions possible. Count on Sciens for all your fire protection, security, communication and electrical needs – locally, regionally and nationally.
Offices: 5925 Stoneridge Dr, Pleasanton, California 94588, US
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