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Part-time
Employee Discount
Posted 34d ago
Apply by Jul 3
~40 hrs/week
Responsibilities
The KeyHolder supports overall store sales, staff management, and customer service to build brand productivity. They are responsible for motivating sales staff, maintaining client databases, and ensuring exemplary service standards.
Requirements
The ideal candidate should be enthusiastic about fashion with excellent communication skills and a dedication to customer satisfaction. Availability to work weekends and holidays is required, along with the ability to supervise staff and hold store keys.
Full job description
About Us
ROBERT GRAHAM founded in 2001, is an American eclectic luxury men's and women's apparel brand. Robert Graham offers excellent career growth opportunities, competitive salaries and benefits within a dynamic work environment.
The Keyholder is responsible to support overall sales in the store, staff, merchandise and customer service, while promoting a sales culture to build productivity and passion for the brand. This position will ensure that all internal and external customers receive exemplary service and receive a positive store/brand experience.
Specific Responsibilities Would Include:
SALES GENERATION:
Meet sales goals-Continuously motivate sales staff to meet assigned sales and productivity goals
Support the development of associates' sales techniques, ensuring utilization of elevated levels of sales and service to maximize sales
Demonstrate an in-depth knowledge of the merchandise; ensure selling is fluent in all aspects of product knowledge with an ability to grow within the company
Demonstrate sales leadership for staff by playing an active role on the selling floor-collaborate with the management to identify marketing opportunities to support sales
Work with the Store Manager to develop events/incentives that will continue to grow customer base, with particular emphasis on building local market
CUSTOMER SERVICE:
Ensure all associates provide the highest level of customer service to achieve World Class Service standards
Ensure staff maintains constant client communication through referring to client books and client database
Resolve all client problems and complaints quickly and effectively
Assist sales associates with various customer service issues i.e. dissatisfied customers, returns, defective merchandise.
Empower associates to make decisions in the customer's best interest that also support the Company's philosophy
Our Best Fit Candidate Would Have:
Is dedicated to meeting the expectations and requirements of internal and external customers
Gets first-hand customer information and uses it for improvements in products and services
Acts with customers in mind; establishes and maintains effective relationships with customers
Be knowledgeable and enthusiastic about fashion
Excellent communication skills
Availability to work weekends and Holidays and report to work on a timely fashion
Ability to support management with supervision of scheduled staff in the store
Hold Store Key
*This commission eligible position will receive a generous employee discount at Robert Graham.
It all started with the shirt. Then came the buzz, followed by a groundswell of fans and admirers. Since 2001, Robert Graham has captivated consumers with an aesthetic experience that transcends the ordinary. Each piece is an unconventional work of art designed for an individual who exudes confidence and a distinctive identity.
Today, Robert Graham creates four menswear and women’s wear collections a year: spring, pre-fall, fall and resort. The men’s wear collection consists of sportswear, premium denim, furnishings, and outerwear. The women’s wear line consists of sportswear tops and outerwear with plans of expansion into additional categories.
Robert Graham now operates freestanding stores in locations including Los Angeles’s Venice Beach, Houston, Las Vegas, Boca Raton, Palm Beach Gardens, New York’s Long Island, Short Hills, New Jersey and Columbus Circle in New York City. The brand also sells at luxury department stores and boutiques including Neiman Marcus, Nordstrom, Saks Fifth Avenue and Bloomingdales nationwide, and Harry Rosen throughout Canada. Robert Graham has retail presence in more than a dozen countries around the world and has showrooms located in New York City, Los Angeles, Dallas, Toronto, Montreal, Vancouver, and Dusseldorf.
Pushing the boundaries of status quo, Robert Graham strives to be one of the most innovative brands in the industry by consistently pushing boundaries and exceeding expectations. The Robert Graham consumer is a connoisseur, an individual capable of discerning nuances who appreciates products of high quality and unique caliber.
Follow us on Facebook - https://www.facebook.com/robertgrahamdesigns
Follow us on Twitter - https://twitter.com/robertgrahamnyc
Follow us on Instagram - http://instagram.com/robertgrahamnyc
Follow us on Pinterest - http://www.pinterest.com/robertgrahamnyc/
Offices: 264 West 40th Street, 10th Floor, New York, NY 10018, US
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