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The Donor Care Manager focuses on donor retention by managing stewardship calendars, acknowledging gifts, and building lasting relationships with supporters. They also lead and develop the Donor Care team while coordinating with finance and communications to ensure a positive donor experience.
Requires 3-5 years of experience in donor relations, stewardship, or nonprofit development with a track record of retaining customers or donors. Candidates must be professional communicators proficient in English and comfortable using CRM databases.
Role Summary
The Donor Care Manager is the steady, caring voice donors hear from SAPA between appeals. Reporting to the Global Development Director, you focus on keeping donors close: thanking them promptly and personally, showing them the impact of their giving, and building the relationships that turn a first gift into a lasting partnership.
Your north star is retention. Every donor — from a first-time giver to a faithful monthly supporter — should feel seen, appreciated, and certain that their generosity is reaching people who need it. This role suits a warm, organized, deeply reliable communicator who genuinely enjoys caring for people and never lets a thank-you slip through the cracks.
Key Responsibilities
1. Donor stewardship & appreciation
2. Retention & relationship building
3. Donor experience & responsiveness
4. Records, segmentation & coordination
5. Team Management
Required Qualifications
Assets (Preferred)
Working Conditions
What Success Looks Like (First 90 Days)
How to Apply
Interested candidates should submit the following to SAPA Fundraising & Development:
Organization Background
The Sudanese American Physicians Association (SAPA) is a nonprofit, professional, and
humanitarian organization established in January 2019. SAPA is registered in the State of Texas
as a 501(c)(3) organization and operates with a U.S.-based headquarters.
SAPA has grown into the leading Sudanese medical humanitarian organization, supporting
hospitals, health facilities, and emergency medical services in conflict-affected and displacement
settings across Sudan and neighboring countries. Its work spans emergency response, health
system strengthening, advocacy, and institutional partnerships with multilateral and international
donors.
Applications are reviewed on a rolling basis until the position is filled. SAPA is an equal-opportunity employer and welcomes applicants of all backgrounds.
A global network of Sudanese healthcare workers in Sudan and beyond, united to keep hope and healthcare alive. #SAPAHope
Sudanese American Physicians Association is a not-for-profit, scientific professional, non-partisan, and humanitarian membership-based organization (under incorporation) for all Sudanese physicians in the United States of America
Offices: 701 Commerce St, Suite 500, Dallas, Texas 75202, US
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