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Lead and mentor a team of legal operations professionals to optimize operational efficiency and workflow management. Develop KPIs, manage operational projects, and ensure compliance with legal and regulatory requirements.
Requires 5-7 years of progressive experience in legal operations, preferably within a high-volume personal injury law firm. A bachelor's degree in Business, Legal Studies, or IT is highly preferred.
Thompson Law is seeking a highly motivated, empathetic, and seasoned Litigation Operations Supervisor to join our dedicated team in Dallas.
The Position
This pivotal leadership role will primarily drive the optimization of our firm's operational efficiency and focus significantly on cultivating a high-performing team. The Manager will be instrumental in mentoring, coaching, and inspiring staff, ensuring seamless workflow management across all departments, and fostering an environment of continuous improvement and professional growth. This role is for a leader who excels at understanding and developing people and who is committed to maximizing the potential of their team, ultimately contributing to our mission of providing unparalleled legal representation to our clients.
Key Responsibilities
Lead, motivate, coach, and mentor a team of legal operations professionals and manage staff. Foster a positive and productive work environment by conducting regular one-on-one meetings, performance reviews, and professional development planning.
Analyze existing legal workflows and identify opportunities for improvement, automation, and standardization.
Guide the team in leveraging legal technology software (e.g., case management systems, document management systems, e-discovery tools, and communication platforms) to maximize productivity and effectiveness.
Develop and maintain key performance indicators (KPIs) and operational metrics. Generate insightful reports to provide clarity on firm performance, identify bottlenecks, and inform strategic decision-making, presenting findings effectively to leadership and team members.
Assist in the creation, communication, and enforcement of firm-wide operational policies and procedures to ensure consistency, compliance, and efficiency across the team.
Lead and actively contribute to various operational projects, delegating tasks effectively and ensuring timely and successful completion within scope and budget, while also developing project management skills within the team.
Support efforts to ensure operational processes comply with legal, ethical, and regulatory requirements, guiding the team in maintaining high standards of compliance.
REQUIRED
Profound understanding of personal injury law firm operations, including:
The complete lifecycle of personal injury cases from intake through settlement or litigation (e.g., pre-litigation, litigation phases, discovery, mediation, trial preparation).
Key operational drivers and challenges specific to high-volume personal injury practices.
The interplay between different departments (intake, case management, litigation, client relations) within a personal injury firm.
Qualifications
A bachelor's degree is highly preferred in Business Administration, Legal Studies, Information Technology, or a related field.
Minimum of 5-7 years of progressive experience in legal operations, or a similar leadership role within a law firm environment, preferably in personal injury.
Demonstrated leadership experience with a proven ability to motivate, coach, mentor, and develop high-performing teams, and an insightful approach to leading and inspiring individuals.
Proven track record of successfully implementing and optimizing legal processes.
Proficiency with legal case management software, Microsoft Office Suite (especially Excel), and other relevant business tools.
Superior communication, presentation, and interpersonal skills, with a high degree of emotional intelligence and the ability to effectively collaborate and influence at all levels of staff.
High degree of professionalism, integrity, and discretion.
Ability to thrive in a fast-paced, high-volume environment and adapt to evolving needs, while providing stable leadership for the team.
Total Compensation Package:
Competitive salary (Base + Bonus Structure)
Full health insurance coverage and life insurance (100% paid by the firm)
Dental & Vision offered
Generous paid time off and paid holidays
401(k) with employer matching
Personal Injury Law Firm
Accident & Injury Lawyers - FREE CONSULTATIONS 24/7/365 - Hablamos Español If you have been hurt in an accident due to someone else’s negligence, you deserve to be compensated. You need an aggressive accident attorney with the experience to take on the insurance companies and fight on your behalf. The attorneys at Thompson Law are dedicated to relentlessly seeking justice for our clients. We've help people who have been involved in a wide variety of accidents, such as: car accidents, truck wrecks, 18-wheeler accidents, motorcycle accidents, pedestrian accidents, premises liability/slip & falls, wrongful death, traumatic brain injuries, spinal cord injuries, paralysis, dog bites, and many other kinds of personal injuries. Call for a free consultation today toll-free at 1-800-LION-LAW (1-800-546-6529), or locally in Dallas at (214) 444-4444, in Fort Worth at (817) 444-4444, in McKinney at (972) 444-4444, in Arlington at (469) 444-4444, in San Antonio at (210) 880-6020, or in Waco at (254) 221-6590. Thompson Law is available 24/7/365 to help with your personal injury case. We offer FREE CONSULTATIONS, and charge NO FEE unless we win.
Offices: 3300 Oak Lawn Avenue, Suite 300, Dallas, Texas 75219, US · 9901 W Interstate 10, San Antonio, Texas 78230, US · 1500 N Main St, Suite 140, Fort Worth, Texas 76164, US · 321 N Central Expy, Suite 305, McKinney, Texas 75070, US · 1521 N Cooper St, Suite 209, Arlington, Texas 76011, US
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