Columbus, Ohio, United States · Hybrid
$79k–$126k/yr
Company Description RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted…
Skills: People Leadership, Operational Excellence, Financial Management, Client Relationship Management, P&L Management
Columbus, Ohio, United States · On-site
$123k–$201k/yr
Join a team where you can turn strategy into measurable impact, partnering across product and technology to modernize fraud decisioning. You’ll grow your leadership while delivering capabilities that strengthen protectio…
Skills: Product Management, Fraud Decisioning, Product Development Lifecycle, Data Analytics, Jira
Columbus, Ohio, United States · On-site
As part of Risk Management and Compliance, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using …
Skills: Credit Analysis, Underwriting, Portfolio Management, Financial Statement Analysis, Risk Assessment
Columbus, Ohio, United States · On-site
We have an opportunity to impact your career and provide an adventure where you can push the limits of what's possible. As a Lead Software Engineer at JPMorganChase within Infrastructure Platforms(IP) you are an integral…
Skills: Python, Django, JavaScript, SQL, AI-assisted Engineering
Columbus, Ohio, United States · Remote OK
$160k–$200k/yr
Remote (U.S. Eastern Time Zone) or Hybrid (New York Metro Area) — your choice based on location. About us 🚀 Reachdesk is a leading global B2B gifting and swag platform, helping companies create meaningful connections wi…
Skills: Account Management, Revenue Growth, Customer Retention, Renewals, Upselling
Columbus, Ohio, United States · On-site
Company Description Welcome to Flyin Brian INC doing business as Domino's! Locally owned and operating stores in the Franklin County, OH area. 90% of our franchisees started as drivers, including this one, back in 1983! …
Skills: Customer Experience, Team Leadership, Cost Management, Store Operations, Pizza Making
Columbus, Ohio, United States · On-site
$52k–$75k/yr
Company Description Welcome to Flyin Brian Pizza, LCC doing business as Domino's! Locally owned and operating stores in the greater Columbus, OH area. 90% of our franchisees started as drivers, including this one, back i…
Skills: Judgment, Leadership, Math, Multitasking, Restaurant Management
Columbus, Ohio, United States · Hybrid
$150k–$210k/yr
Make your mark for patients We are looking for a Key Account Manager Sr. (KAM) in Rare Diseases who is patient-focused, exceeds sales objectives, and has worked in a complex selling environment to join us in our Rare Syn…
Skills: Biopharmaceutical Sales, Rare Disease Management, Account Planning, Cross-functional Collaboration, Market Access
Columbus, Ohio, United States · On-site
$65k–$75k/yr
Description Lead People. Strengthen Culture. Make a Lasting Impact. At Bierman Autism Centers, we provide ABA therapy, occupational therapy, and speech therapy for children diagnosed with autism between the ages of 2–9 y…
Skills: Team Leadership, People Development, Operational Management, Community Outreach, Talent Acquisition
Columbus, Ohio, United States · On-site
$140k–$160k/yr
Description Coverage Territory: Columbus Area Schedule: Monday - Friday 8am - 5pm Salary Range: $140k - $160k + Bonus Lead the Operations Behind the Mission At Transitions Hospice, we don't just manage care — we protect …
Skills: Clinical Operations, Quality Assessment, Performance Improvement, Regulatory Compliance, People Development
Columbus, Ohio, United States · On-site
$22/hr–$30/hr
Description The Company Miner Ltd, an OnPoint Company is an industry-leading service and equipment solutions provider with branch-based operations across the country. OnPoint Group is a fast-paced and ever-changing compa…
Skills: Project Coordination, Site Surveying, Vendor Management, Blueprint Reading, OSHA Compliance
Columbus, Ohio, United States · On-site
$22/hr–$29/hr
Description The Company Miner Ltd, an OnPoint Company is an industry-leading service and equipment solutions provider with branch-based operations across the country. OnPoint Group is a fast-paced and ever-changing compa…
Skills: Project Coordination, Site Surveying, Vendor Management, Blueprint Reading, OSHA Compliance
Columbus, Ohio, United States · On-site
Screen reader users may encounter difficulty with this site. For assistance with applying, please contact [email protected]. If you have questions while submitting an application, please review these frequ…
Skills: Guest Service, Staff Supervision, Coaching, Training, Problem Solving
Hartford, Connecticut, United States · Hybrid
$226k–$338k/yr
VP Data Science - GD04AE We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – an…
Skills: Applied AI Strategy, Data Science Leadership, Generative AI, Agentic AI, Machine Learning
Columbus, Ohio, United States · On-site
Screen reader users may encounter difficulty with this site. For assistance with applying, please contact [email protected]. If you have questions while submitting an application, please review these frequ…
Skills: Curriculum Planning, Classroom Management, Educational Programming, Child Assessment, Mentoring
Columbus, Ohio, United States · On-site
Screen reader users may encounter difficulty with this site. For assistance with applying, please contact [email protected]. If you have questions while submitting an application, please review these frequ…
Skills: Fundraising, Donor Cultivation, Major Gift Solicitation, Relationship Management, Strategic Planning
Columbus, Ohio, United States · Hybrid
$140k–$225k/yr
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it tak…
Skills: Commercial Lending, Portfolio Management, Business Development, Financial Advice, Credit Quality Management
Columbus, Ohio, United States · On-site
$35/hr–$45/hr
Senior Heavy Equipment Operator / Foreman Position Summary Allied Development Group is a site development, excavating and utilities contractor in Central Ohio. We are in need of a Senior Heavy Equipment Operator/Foreman …
Skills: Heavy equipment operation, Crew leadership, Project scheduling, Blueprint reading, Grade interpretation
Columbus, Ohio, United States · On-site
Screen reader users may encounter difficulty with this site. For assistance with applying, please contact [email protected]. If you have questions while submitting an application, please review these frequ…
Skills: Guest Service, Staff Scheduling, Supervision, Coaching, Training
Columbus, Ohio, United States · On-site
Screen reader users may encounter difficulty with this site. For assistance with applying, please contact [email protected]. If you have questions while submitting an application, please review these frequ…
Skills: Guest Service, Event Operations, Staff Supervision, Security Screening, Conflict Resolution
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Lead operational service delivery and team growth to ensure client needs and contractual obligations are met. Manage financial performance, including P&L reviews and invoicing, while driving continuous improvement and account growth.
Requires a bachelor's degree or equivalent experience and over 5 years of leadership experience in a customer service intensive environment. Must have a proven track record in financial management and managing the full employee lifecycle.
RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.
Shift: Mon - Fri 8am - 4pm 1st shift
Location: Hybrid in Columbus, OH
The Account Manager is an operations leader who will communicate a vision for how we best serves our clients across single or multiple service offerings, and who empowers and enables their team to bring that vision to life. The role focuses on executing service delivery, delivering operational excellence, implementing optimized cost to serve models, applying continuous improvement initiatives, and team growth and development.
( denotes an “essential function”)
Oversee contracted operation(s) to ensure needs of the contract and client are met while addressing needs of employees
People Leadership – develop a highly functioning client team
Responsible for full employee lifecycle of direct and indirect reports including, but not limited to interviewing and hiring; onboarding and induction; on-the-job training; professional learning, development, and growth; performance management including reviews and goal setting; talent management including succession planning for key roles; off-boarding management
Ensure direct and indirect reports understand and are compliant with company and client policies, service level agreements (SLAs) and expected quality of work, utilizing corrective action when necessary
Engage in regular and consistent communication with employees, hold regular team meetings and individual (1:1) meetings to ensure open lines of communication for company and client information, as well as to discuss clear expectations, performance and progress against goals and development
Foster cross-training and a sense of team work to optimize client service delivery
Establish, execute, and sustain quality service delivery through standard operating procedures, account planning, and achieving agreed-upon metrics and goals to ensure client satisfaction and exceptional employee performance
Ensure Engage is implemented and utilized by team according to best practices
Understand how Engage operates, the data it requires and generates.
Utilize Engage output for client reporting at an expert level and use data to manage team, workflow, quality and individual performance
Drive continuous improvement; keep client and manager informed of significant and potential issues, and communicate proposed solutions or processes that will avoid future or other potential issues; timely resolve issues escalated by the client
Manage staffing and workflow volumes; use workflow management system to justify headcount based on work volumes and allocate staffing resources by shift or service line accordingly
Review monthly P&L and submit necessary changes to financial analyst
Review all labor allocations; manage over-time and time-off to avoid non-billable charges
Create and distribute monthly invoice, ensuring it meets contractual requirements
Participate in the budget process; ensure all operational processes are managed to timeline and budget
Manage relationships with clients by ensuring a high level of customer satisfaction
Create and present monthly Client Service Review (CSR); reflect on data presented and be prepared to discuss ideas for process improvement and benefits to the client to support informed decision-making
Solicit feedback from clients (client outreach) regularly
Educate clients on company services already provided and those available through strong sense of the client’s business and the impact our services may have on their success
Identify opportunities for account growth, new services, resolutions to client challenges through communication with clients/end-users – escalate opportunities to manager
Participate or lead due diligence, implementation (people, process, technology) for new business within own client account(s); participate on other or new client accounts
Adhere to company policies in addition to client site policies
A Bachelor’s degree or equivalent experience is required
Over 5 years’ experience and a proven track record of being a recognized leader and manager of people in a customer service intensive environment
Demonstrated record implementing solutions that have resolved poor client, service or contract performance or difficult situations, or have improved or sustained satisfactory contract performance
Excellent client service skills with a service-minded approach toward the client
Proven experience in the delivery and management of complex or multi-service solutions for clients
Minimum of two years of successful financial management; general understanding of how day-to-day and strategic decisions that impact P&L
Able to make independent financial decisions for scope of responsibility
Minimum of two years people management experience supporting employee lifecycle from onboarding to offboarding; use of manager self-service systems and experience with centralized HR functions
Able to foster a team culture of high performance and continuous improvement that values learning and a commitment to quality, with an emphasis on client satisfaction
Attention to detail with demonstrated organizational skills
Must be able to meet deadlines and complete all projects in a timely manner
Able to handle sensitive and/or confidential documents and information
Able to make independent decisions that conform to business needs and policy
Must be able to interact effectively with multi-functional and diverse backgrounds
Able to work in a fast-paced environment
Must be self-motivated with positive can-do attitude
Intermediate to expert level Microsoft Office skillset
RRD's current salary range for this role is $78,700 to $125,900 year. The salary range may be adjusted based on the applicable geographic location of the hired employee, and the range may change in the future. At RRD, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions may vary based upon, but not limited to education, skills, experience, proficiency, performance, shift and location. Depending on the role, in addition to base salary, the total compensation package may also include participation in a bonus, commission or incentive program. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.
#LI-0925
#LI-Hybrid
All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.
RRD is an Equal Opportunity Employer, including disability/veterans
RRD provides a complete portfolio of marketing, packaging, print and business services to the world’s most respected brands, including 92% of the Fortune 100. Our proprietary technology, advanced data analytics and established expertise fuel organizational decision-making, from strategy through execution. With operations in 30 countries, global organizations and regulated industries trust RR Donnelley to reduce complexity and drive audience connections across the entire customer journey.
Offices: 227 W Monroe St, Suite 500, Chicago, Illinois 60606, US
There are currently 2,651 open management & leadership positions in Columbus, OH listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include JPMorganChase, Department of Animal Sciences at The Ohio State University, Domino's, Nationwide, Nationwide Children's Hospital, among others. Browse the listings above to see every active employer.
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