Charlotte, North Carolina, United States · Hybrid
$70k–$80k/yr
Luxer Technical Account Manager: At Luxer One, we’re committed to simplifying life by automating package acceptance and completely solving the package problem using the best technologies available. Whether solving the pr…
Skills: Technical Account Management, Hardware Deployment, Field Operations, Project Management, Troubleshooting
Charlotte, North Carolina, United States · Hybrid
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Charlotte, North Carolina, United States · Hybrid
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Charlotte, North Carolina, United States · On-site
$41/hr–$61/hr
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Charlotte, North Carolina, United States · On-site
TOPPAN Packaging Americas specializes in designing and manufacturing sustainable, high-performance flexible and thermoformed packaging solutions for the food, beverage, medical and consumer goods industries. We offer pro…
Skills: Payroll Coordination, Vendor Management, Compliance, Data Analysis, Team Leadership
Charlotte, North Carolina, United States · Hybrid
$98k–$116k/yr
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Skills: Technical Writing, Risk Management, Project Management, Statistical Testing, Model Development
Charlotte, North Carolina, United States · On-site
$26/hr–$39/hr
Department: 85196 Greater Charlotte Research and Other Sponsored Programs - Academic Musculoskeletal Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: First shift, M-F P…
Skills: Data Analysis, Database Programming, Analytical Review, Healthcare Trends, Project Coordination
Charlotte, North Carolina, United States · On-site
The Account Coordinator manages and coordinates all retail activities relating to their vendor line in all stores carrying the vendor's merchandise. This role serves as the liaison for Belk and the vendor and will uphold…
Skills: Sales Management, Retail Operations, Staff Training, Visual Merchandising, KPI Analysis
Charlotte, North Carolina, United States · Remote OK
Solve Industrial Motion Group strives to be the trusted source for engineered bearings and power transmission solutions. Supported by a diverse range of products within Solve’s brand portfolio and our unmatched technical…
Skills: Business Development, Solution Selling, Consultative Sales, CRM Management, Market Forecasting
Charlotte, North Carolina, United States · Hybrid
$104k–$145k/yr
Wealth Product Manager The Director, Managed Accounts Product Manager is responsible for managing wealth managed accounts products, which includes customer and advisor needs analysis, external benchmarking, and feature d…
Skills: Accountability, Go-To-Market, Product Management, Project Management, Resiliency
Charlotte, North Carolina, United States · On-site
$32/hr–$38/hr
Join Joshua Tree Experts North Charlotte as a Crew Leader and play a critical role in delivering safe, professional, high-quality tree care across residential and commercial properties. We have a strong, respectful, safe…
Skills: Tree Pruning, Tree Removal, Cabling And Bracing, Equipment Operation, Crew Leadership
Charlotte, North Carolina, United States · Hybrid
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Skills: ERP Financial Modules, General Ledger Accounting, Financial Close Process, Internal Controls, SOX Compliance
Charlotte, North Carolina, United States · On-site
Why Join Sunrise Senior Living At Sunrise Senior Living, we believe meaningful work starts with purpose. Our team members are passionate about making a positive difference in the lives of residents every day. The Senior …
Skills: Operations Leadership, Senior Living, P&L Management, Multi-Site Operations, Business Management
Charlotte, North Carolina, United States · On-site
$230/hr–$368/hr
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Skills: Clinical Administration, Process Improvement, Quality Improvement, Budget Management, Strategic Planning
Charlotte, North Carolina, United States · On-site
$15/hr–$18/hr
Rally House is where fans celebrate the teams, traditions, and communities they love. Every day is an opportunity to create memorable experiences that bring fans closer to the moments and teams they care about most. Behi…
Skills: Prioritization, Delegation, Coaching, Retail Operations, Visual Merchandising
Charlotte, North Carolina, United States · On-site
Allana Buick & Bers is looking for a Executive Assistant/Project Admin who will provide administrative support for our executive staff and support our team in North Carolina to coordinate information and document flow an…
Skills: Administrative Support, Project Management, Scheduling, Travel Coordination, Microsoft Office
Charlotte, North Carolina, United States · On-site
At WillScot, our team of nearly 5000+ people makes our company a Great Place to Work® and we believe our people are what give us a competitive advantage in the industry. Our differentiation begins with our values, which …
Skills: Operations Management, Budget Management, Fleet Management, Logistics, Inventory Control
Charlotte, North Carolina, United States · On-site
$35/hr–$37/hr
Wealth Client Relationship Manager Wealth Management Client Relationship Managers at TIAA spend their time partnering with Wealth Management Advisors on deepening the relationships we share with our clients and helping t…
Skills: Business Development, Client Relationship Management, Collaboration, Consultative Communication, Continuous Improvement Mindset
Charlotte, North Carolina, United States · On-site
The Early Talent Operations and Programs Lead is responsible for the planning and execution of early career development programs and leading the operational execution of early talent recruiting. This role serves as the o…
Skills: University Recruiting, Program Management, Operational Logistics, Stakeholder Management, Budget Management
Charlotte, North Carolina, United States · On-site
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following: Assist with store functions and day-t…
Skills: Store Management, Customer Service, Team Development, Inventory Management, Loss Prevention
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The role focuses on owning the technical relationship and system health for assigned accounts to ensure maximum platform value. Key duties include troubleshooting hardware/software issues, leading technical onboarding, and identifying growth opportunities for account expansion.
Candidates need 4+ years of experience in field operations, hardware deployment, or installation management. The role requires the ability to translate technical issues for non-technical stakeholders and a willingness to travel up to 25%.
Luxer Technical Account Manager:
At Luxer One, we’re committed to simplifying life by automating package acceptance and completely solving the package problem using the best technologies available. Whether solving the problem in multifamily apartments, placing lockers in Libraries for a convenient pickup, or solving package management challenges for corporate offices, we dedicate ourselves to finding the best solutions for our customers.
Key responsibilities include:
Own the technical relationship and system health for all assigned accounts, ensuring customers get maximum value from the Luxer One platform — while surfacing and supporting growth opportunities through deep technical trust.
PRIMARY — Technical Management
Serve as the primary technical point of contact for all assigned accounts
Own system health, uptime, and performance monitoring across each customer's Luxer infrastructure
Proactively identify and resolve technical issues before they impact customer operations
Troubleshoot hardware and software issues; escalate to Engineering or Product when necessary
Lead technical onboarding for new locations — configurations, integrations, and go-live support
Train customers and on-site staff on system usage, best practices, and new feature adoption
Manage and document all technical configurations across assigned accounts
Conduct regular system health check-ins and technical business reviews
Partner with Product Development to relay technical feedback and champion customer needs
Collaborate with ISS to ensure seamless hand-offs and issue resolution
SECONDARY — Growth
Identify upsell and expansion opportunities uncovered through technical engagement
Partner with Account Executives to provide technical support on expansion proposals
Ensure customers submit Purchase Orders for new locations
Ensure customers are current on invoices; follow up on outstanding AR
Collaborate with Marketing on technical case studies and customer success stories
Maintain accurate CRM records and technical documentation across all accounts
OUTCOMES
System uptime and performance targets met or exceeded across all accounts
Technical issues resolved within SLA — zero preventable churn from technical failures
Customers trained and fully adopted on current product features
New locations onboarded on time and to spec
Upsell opportunities identified and surfaced to appropriate AE or closed directly
Clean, accurate technical documentation and CRM records
KEY INTERACTIONS
Internal: GM - ARR, ISS (Implementation & Support), Engineering, Product, Account Executives, Customer Success
External: Property Managers, IT Contacts, On-site Staff, Decision-Makers
KPIs
System uptime across managed accounts
SLA compliance on technical issue resolution (Sev 1, 2, 3)
Time-to-resolution on escalations
New location onboarding completion rate and on-time delivery
Customer feature adoption rate
Upsell opportunities surfaced per quarter
CRM and technical documentation accuracy
Required skills and qualifications:
You will have a 401k with up to 4.5% matching, untracked vacation, and a hybrid work schedule.
We promote education through tuition reimbursement.
You will also have medical, dental, vision, and life insurance programs, as well as employee assistance programs.
You’ll have opportunities to advance.
We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored and grow.
We promoted 42% of our employees last year!
Equal Employment Opportunity Statement
Luxer One is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.
Relentlessly improving how the world receives goods.
Welcome to the future of package delivery. With over 14 years in the locker business, Luxer One has managed millions of package deliveries across industries. Our mission? To relentlessly improve how the world receives goods. Visit our YouTube channel to see how Luxer One is different from other package management solutions: http://youtube.com/c/luxerone
Offices: 5040 Dudley Blvd, McClellan Park, California 95652, US
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