Customer Support Technical Coach II (Coding/Scripting/AI Fluency)
Cebu City, Central Visayas, Philippines · Hybrid
Mid level$105M raised
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Skills: Technical Coaching, SaaS Troubleshooting, Python, SQL, AI Implementation
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Other
bachelor degree
Posted 63d ago
Apply by Jun 11
~40 hrs/week
Responsibilities
The Technical Coach II mentors and develops support specialists to improve technical troubleshooting, first-call resolution, and customer satisfaction. They also drive the adoption of AI-enabled support solutions and create technical learning paths to reduce escalations.
Requirements
Requires a Bachelor's degree and at least 2 years of experience in technical support and a coaching role. Proficiency in Python, SQL, and experience with SaaS platforms or RealPage products is required.
Full job description
Overview
The Technical Coach II at RealPage, Inc. serves as a senior individual contributor responsible for mentoring and developing Technical Coached and Customer Support Specialist, ensuring they deliver exceptional technical assistance to customers. This role combines deep technical expertise, coaching excellence, operational performance improvement, and AI-enabled innovation to enhance support effectiveness and customer outcomes. The ideal candidate will have a strong background in RealPage software solutions, excellent communication skills, and a passion for fostering growth in others.
The Technical Coach II acts as a senior subject matter expert for complex RealPage products and provides advanced coaching, training, and troubleshooting support to frontline agents while mentoring Technical Coaches through influence and expertise. The role drives technical capability building, escalation reduction, process improvement, and adoption of AI-enabled support solutions. By providing hands-on coaching and creating technical resources, the Technical Coach directly impacts first-call resolution (FCR), escalation rates, and agent confidence.
Responsibilities
PRIMARY RESPONSIBILITIES
Technical Support Leadership
Provide advanced technical coaching to frontline Customer Support agents.
Conduct 1:1 and group coaching sessions focused on:• Technical troubleshooting depth• First Contact Resolution (FCR)• Average Handle Time (AHT)• Customer Experience (CX/CSAT)• Resolution quality
Mentor and support Technical Coaches to improve coaching effectiveness and knowledge transfer.
Realpage is the leading global provider of AI-enabled software platforms to the real estate industry. By using Realpage. solutions for operational excellence in the front office and throughout property operations, many leading property owners, operators and investors gain transparency into asset performance with data insights, enhancing experiences with customized tools and improving efficiencies to generate incremental yield. In 2021, 2022, 2023 and 2024, Realpage. was recognized as ENERGY STAR® Partner of the Year for Sustained Excellence from the Environmental Protection Agency (EPA) and the U.S. Department of Energy. In 2024, Realpage. was recognized as one of America’s Best Employers by Forbes and America’s Best Employers for Women by Forbes and one of America’s Greatest Workplaces for Women by Newsweek. RealPage has been recognized as The TITAN Innovation Awards’ 2024 Gold Winner in the Innovation in Services and Solutions – Real Estate category for LOFT™.
Founded in 1998 and headquartered in Richardson, Texas, Realpage. joined the ThomaBravo portfolio of market-leading enterprise software firms in 2021 to realize faster growth and innovation in serving more than 24 million rental units from offices in North America, Europe and Asia. Realpage. has been certified as a Great Place to Work™ in India, the Philippines, the UK and the U.S.
Offices: 2201 Lakeside Blvd., Richardson, Texas 75082, US · 5th Floor, Building No. 20, Mindspace Cyberabad, Hyderabad, AP 500084, IN · 2201 Lakeside Blvd, Richardson, TX 75082, US
How many Management & Leadership jobs are open in Cebu City, Philippines right now?
There are currently 134 open management & leadership positions in Cebu City, Philippines listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Management & Leadership roles in Cebu City, Philippines?
Companies currently hiring include Accenture, LegalMatch, CPC - Colder Products Company, Pilmico Foods Corporation - Aboitiz Company, 5 ELK, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Management & Leadership jobs in Cebu City, Philippines?
Yes — 30 of the 134 open management & leadership positions offer remote or hybrid work (17 remote, 13 hybrid).
How do I apply for Management & Leadership jobs in Cebu City, Philippines?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.