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Customer Support - Senior Technical Coach (Coding / Scripting / AI Fluency)
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Full-time
Posted 44d ago
~40 hrs/week
Responsibilities
Lead a team of quality engineers to develop end-to-end testing strategies and drive quality across the application lifecycle. Manage team performance, facilitate continuous improvement initiatives, and provide technical solutions across multiple teams.
Requirements
Requires a minimum of 3 years of experience in Salesforce Testing with expert proficiency. Candidates must have a strong understanding of QA methodologies and experience with automated testing frameworks.
Full job description
Leads a team of quality engineers through multi-disciplinary team planning and ecosystem integration to accelerate delivery and drive quality across the application lifecycle. Applies business and functional knowledge to develop end-to-end testing strategies through the use of quality processes and methodologies. Applies testing methodologies, principles and processes to define and implement key metrics to manage and assess the testing process including test execution and defect resolution.Summary:
As a Quality Engineering Lead, you will oversee a dedicated team of quality engineers, guiding them through the complexities of multi-disciplinary team planning and ecosystem integration. Your typical day will involve strategizing and implementing end-to-end testing methodologies, ensuring that quality is maintained throughout the application lifecycle. You will engage with various stakeholders to drive quality initiatives and enhance delivery processes, while also focusing on the development of key metrics to assess and manage testing effectiveness.
Roles & Responsibilities:
- Expected to be an SME.
- Collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Facilitate continuous improvement initiatives to enhance testing processes and team performance.
- Mentor and support team members in their professional development and technical skills.
- Analyze testing outcomes and provide actionable insights to stakeholders for informed decision-making.
Professional & Technical Skills:
- Required Skill: Expert proficiency in Salesforce Testing.
- Strong understanding of quality assurance methodologies and best practices.
- Experience with automated testing tools and frameworks.
- Proficient in test case design and execution.
- Ability to analyze and interpret complex data to drive quality improvements.
Additional Information:
- The candidate should have minimum 3 years of experience in Salesforce Testing.
- This position is based at our Manila office.
Minimum 3 year(s) of experience is required
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
Accenture helps the world’s leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed for organizations across industries. Our strategy is to be the reinvention partner of choice for our clients and lead in the safe, widespread adoption of AI, and to be the most client-focused, AI-enabled, great place to work in the world. We bring together the talent of our approximately 786,000 people with proprietary assets and platforms, deep process and industry expertise, and leading ecosystem relationships to deliver end-to-end solutions and measurable outcomes at scale. Through our Reinvention Services, we offer broad expertise across Cybersecurity, Digital Core, Finance, Industry and Enterprise, Song, Supply Chain and Engineering, and Talent, with advanced capabilities in AI and Data, Industry and Process, and Technology. We serve approximately 9,000 clients and generated approximately $70 billion in FY25 revenue. Visit us at accenture.com.
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How many Management & Leadership jobs are open in Cebu City, Philippines right now?
There are currently 134 open management & leadership positions in Cebu City, Philippines listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Management & Leadership roles in Cebu City, Philippines?
Companies currently hiring include Accenture, LegalMatch, CPC - Colder Products Company, Pilmico Foods Corporation - Aboitiz Company, 5 ELK, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Management & Leadership jobs in Cebu City, Philippines?
Yes — 30 of the 134 open management & leadership positions offer remote or hybrid work (17 remote, 13 hybrid).
How do I apply for Management & Leadership jobs in Cebu City, Philippines?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.