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Lead engagement with trade unions and develop the industrial relations strategy to support workforce stability and business transformation. Manage complex negotiations, resolve disputes, and oversee the governance of collective agreements.
Requires extensive experience in industrial relations and trade union engagement, preferably within safety-critical industries like rail or logistics. A relevant qualification in HR, employment law, or management is desired, alongside proven leadership and negotiation skills.
Closing Date: Friday 03rd July 2026
We are looking for an experienced and influential Head of Drivers – Industrial Relations Group to lead our engagement with trade unions and play a pivotal role in shaping the future of our workforce strategy.
This is a high-profile leadership position, responsible for building strong and productive relationships with trade union representatives, leading complex negotiations, and ensuring our industrial relations approach supports both our people and our business objectives.
Working at the heart of the organisation, you will help create a collaborative environment that enables successful change, workforce stability, and operational excellence across CrossCountry.
Develop and maintain trusted, constructive relationships with trade union representatives.
Foster open communication, mutual respect, and positive partnership working across the business.
Lead the development and delivery of CrossCountry's industrial relations strategy.
Ensure effective union engagement supports business transformation, operational performance, and long-term workforce sustainability.
Lead complex negotiations and consultation processes.
Resolve disputes effectively while minimising industrial relations risk and protecting service delivery.
Ensure compliance with all relevant legal, regulatory, and organisational requirements.
Oversee the interpretation, application, and governance of collective agreements.
Maintain robust industrial relations processes and ensure consistency across the organisation.
Collaboration & Influence
Work closely with operational leaders, HR teams, and industry stakeholders.
Influence outcomes and help design practical solutions that balance business needs with workforce priorities.
Provide expert advice and strategic guidance to senior leaders.
Develop organisational capability and confidence in managing industrial relations matters effectively.
Participate in an on-call rota as required to support business needs.
Undertake other duties appropriate to the role and business requirements.
You will be a highly credible industrial relations professional with extensive experience of working in unionised and operational environments.
Significant industrial relations and trade union engagement experience, ideally within rail, transport, logistics, or other safety-critical industries.
Strong understanding of trade union structures, collective bargaining, consultation frameworks, and employment legislation.
Proven leadership, negotiation, influencing, and conflict resolution skills.
Experience working across operational, frontline, and support functions, including train crew, depots, planning, HR, and related business areas.
Strong commercial awareness and the ability to balance operational priorities with workforce engagement.
Experience using workforce planning tools, rostering systems, job frameworks, and operational agreements that support effective industrial relations management.
Relevant qualification in HR, employment law, management, or a related discipline is desirable.
Equivalent senior-level experience in industrial relations, organisational change, collective bargaining, or workforce strategy will also be considered.
At CrossCountry, our people are at the centre of everything we do. This is an opportunity to influence strategic decision-making, build meaningful relationships across the industry, and make a lasting impact on one of the UK's leading train operators.
You'll join a business committed to collaboration, continuous improvement, and delivering excellent outcomes for our colleagues and customers alike.
At CrossCountry, we believe our workforce should reflect the diverse communities we serve. Inclusion isn't just part of our strategy—it's central to our success. We're committed to creating a workplace where everyone feels valued, respected, and supported to reach their full potential.
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Europe-wide passenger transport company
Arriva is the leading passenger transport operator in Europe, employing around 36,200 people and delivering 1.5 billion passenger journeys each year, with businesses across 11 European countries. Our services include local buses (scheduled and demand-responsive); inter-urban commuter coaches; local, regional and national train services; waterbuses, bicycles and school transport. We operate passenger transport services in Czech Republic; Croatia; Hungary; Italy; Netherlands; Poland; Slovakia; Slovenia, Spain and the UK. We also have a rolling stock leasing company in Romania.
Offices: Admiral Way, Doxford International Business Park, Sunderland, North East SR3 3XP, GB · Lacon House, 84 Theobalds Road, London, WC1X 8NL, GB
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