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Full-time
high school, bachelor degree
Posted 11d ago
~40 hrs/week
Responsibilities
The Property Manager is responsible for overseeing daily apartment community operations, including financial performance, leasing activities, and property maintenance. They also lead the property team, ensuring excellent customer service and compliance with all legal and fair housing regulations.
Requirements
Candidates must have at least 5-6 years of property management experience and one year of supervisory experience. A high school diploma is required, while a bachelor's degree or CPM certification is highly preferred.
Full job description
Job Summary:
Under the direction of the Regional Property Manager, the Property Manager is responsible for ensuring excellent customer service in the daily management, coordinating all aspects of apartment community operations, maximizing cash flow while preserving assets, achieving budgeted NOI, providing a quality living environment for residents, and establishing a positive working environment for property team members.The Property Manager duties vary depending on the size of the community and the number of staff to which responsibilities might be delegated.
Essential Duties and Responsibilities:
Financial
Oversee all financial performance of the property and work towards achieving budgeted NOI.
Maximize cash flow at the property by minimizing delinquencies, ensuring timely rent collection, monitoring banking activities and daily deposits, and contacting residents to collect overdue rent.
Ensure all Entrata data is correct by monitoring input and report functions, accuracy and timely preparation of leasing activities, A/R cash receipts, A/P Invoices, statements of disposition, monthly closing procedures, and late fees.
Develop cost-saving strategies in an effort to reduce budgeted expenses.
Create an annual operating budget and business plan with the accounting team and Regional Property Manager.
Review financial statements in a timely fashion working closely with the property accounting team members.
Prepare a variance report on a monthly basis.
Analyze income, expenses, traffic, lease expirations, market rents, delinquency financial statements, and make recommendations as needed.
Recommend and oversee all capital improvements, deferred maintenance and upgrade programs
Review and analyze all bid summaries for purchase of goods and services, monitor the vendors’ work, and guarantee accurate invoicing.
Ensure that all contracted services and materials are accounted for and that the work has been performed properly prior to the release of payment.
Process delinquent residents according to policy, collect late fees, and file on units at the appropriate deadline.
Serve as property representative in court proceedings understanding all property legal issues affecting residency, storage, abandonment, bankruptcy, fair housing and unlawful detainer/eviction actions.
Marketing
Support the leasing team by leasing apartments, responding to telephone inquiries, qualifying applicants, showing apartments and ensuring all move-in paperwork is accurately prepared.
Monitor direction of rental activity and all on-site sales, marketing outreach, and advertising plans.
Maintain on-going, in-depth knowledge of associated market
Evaluate and make recommendations for rental pricing.
Ensure all residents are on a NAA lease.
Monitor daily move-in/move-out property status reports.
Verify weekly traffic sources, following up on prospect status and closing ratio numbers and implementing programs and team development plans to improve results.
Monitor compliance with Fair Housing regulations, Tax Compliance regulations, and other laws as they relate to property specific guidelines and occupancy standards.
Maintain passing e-shop, phone shop, and physical shop scores of 85% or higher.
Customer Service
Complete a daily inspection of the property and market-ready units.
Monitor and direct service operations to ensure service requests are completed within 24 hours and curb appeal standards are met.
Supervise safety and risk management functions including coordinating monthly safety meetings.
Review resident retention programs to meet residents’ needs and improve retention.
Provide excellent customer service and display courteous and professional attitude toward all customers.
Maintain availability or coverage for emergencies, on-call duties, resident functions, and weekend.
Personnel Development
Recruit and select team members by understanding and adhering to AION’s selection process policies and procedures.
Train, coach, and mentor team members, working with the training department as well as providing on-going feedback.
Create a team environment by holding weekly team meetings, establishing realistic goals, and fostering open communication.
Generate employee schedules in e-time and audit missed punches.
Provide ongoing feedback to team members.
Provide recommendations for compensation adjustments, promotions, and terminations.
Perform other duties as required
Requirements:
High School Diploma or equivalent, bachelor’s degree or CPM highly preferred
At least 5-6 years of property management experience
One-year supervisory experience
In Pennsylvania or New Jersey, must obtain a real estate license within 120 days of hire
Working knowledge of eviction law, Fair Housing mandates and other legal issues affecting property management
Excellent English communication skills, both verbal and written
Strong computer skills, especially in the Microsoft Office Suite, experience in Real Page preferred
Must be able to walk apartments and grounds, including steps and climbing stairs
Must be available to work weekends and holidays if required
AION Management is one of the fastest-growing property management companies in the Mid-Atlantic, overseeing more than 19,000 apartment homes across the region. We are dedicated to redefining apartment living, providing exceptional customer service, and creating value for our residents. Our mission is to elevate the living experience with modern interior finishes, thoughtful capital improvements, and extended living spaces for every community.
As a privately held, integrated company, AION Management works closely with AION Partners and AION Construction Services to deliver comprehensive real estate solutions. Our hands-on approach ensures we maximize value for our residents, clients, and partners. With a growing portfolio and a focus on innovation, we’re committed to setting the standard for best-in-class property management throughout the Mid-Atlantic and beyond.
Offices: One South Broad Street, Suite 1900, Philadelphia, Pennsylvania 19107, US
How much do Management & Leadership jobs in Baltimore, MD pay?
Based on 1637 listings with disclosed salaries, most management & leadership jobs in Baltimore, MD pay between $46k–$167k per year. Individual offers vary with seniority, company size, and specialization.
How many Management & Leadership jobs are open in Baltimore, MD right now?
There are currently 2,019 open management & leadership positions in Baltimore, MD listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Management & Leadership roles in Baltimore, MD?
Companies currently hiring include John Hopkins University, Northrop Grumman Mission Systems, Inc., Northrop Grumman, University System of Maryland, T. Rowe Price, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Management & Leadership jobs in Baltimore, MD?
Yes — 599 of the 2019 open management & leadership positions offer remote or hybrid work (137 remote, 462 hybrid).
How do I apply for Management & Leadership jobs in Baltimore, MD?
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