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The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which w…
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Lead and support a team of analysts in the day-to-day operations of Enterprise Fraud Management to ensure compliance with regulations and service levels. Responsibilities include monitoring workflow, training new hires, and handling escalated complex financial or reputational issues.
Requires an associate's degree with 3 years of banking experience and 5 years of call center or fraud systems experience. Candidates must demonstrate leadership skills and proficiency in fraud case management systems and Microsoft Office.
If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response).
Language Fluency: English (Required)
Work Shift:
1st shift (United States of America)ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Provide leadership to a team of Analysts. This includes monitoring departmental workflow to achieve appropriate service levels and experience.
2. Monitor call recordings for team to ensure proper caller authentication on all incoming and outgoing calls.
3. Train/Mentor new hires into the team and arrange for refresher training to existing teammates
4. Maintain expert knowledge and understanding of all regulations to ensure any information provided is in compliance. (Regulation E, Regulation Z, VISA Operating Rules, UCC, Federal Credit Reform Act (FCRA), Regulation J, Regulation CC, NACHA, Bank Secrecy Act/Anti-Money Laundering/Patriot Act (BSA/AML), Telephone Consumer Protection Act (TCPA), Office of Foreign Assets Control(OFAC) and Identity Theft red flags.)
5. Maintain expert knowledge and understanding of Enterprise Fraud Management processes to ensure any information provided is in compliance.
6. Provide daily and monthly reporting on work volumes with explanations around any atypical spikes or trends.
7. Handle escalated sensitive, complex and large financial, compliance or reputational issues where appropriate.
8. Demonstrate appropriate decision making and handling of all skill levels and team functions.
9. Serve as back-up to team manager as needed.
Qualifications
Required Qualifications
1. Associates' degree, or equivalent education and related experience
2. 3 years of banking experience
3. 5 years of call center or fraud systems experience
4. Ability to work independently with minimal supervision in a detailed and fast paced phone environment
5. Exceptional verbal and written communication skills
6. Demonstrated proficiency in computer applications, such as Microsoft Office software products
7. Demonstrated knowledge of fraud case management system
8. Ability and willingness to work flexible hours, as required.
9. Demonstrated leadership skills
Preferred Qualifications
1. Bachelor's degree
2. 10 years of banking, call center and/or fraud systems experience
3. Extensive knowledge of bank operations and back-office procedures related to transaction processing
4. Demonstrated conflict resolution skills
General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.
Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.
Truist Financial Corporation is a purpose-driven financial services company committed to inspiring and building better lives and communities. Headquartered in Charlotte, North Carolina, Truist has leading market share in many of the high-growth markets in the U.S. and offers a wide range of products and services through wholesale and consumer businesses, including consumer and small business banking, commercial and corporate banking, investment banking and capital markets, wealth management, payments, and specialized lending businesses. Truist is a top-10 commercial bank. Truist Bank, Member FDIC. Equal Housing Lender. Learn more at Truist.com. Learn more at Truist.com and see social media terms and conditions at Truist.com/SocialTerms.
Offices: Charlotte, North Carolina 28202, US
Based on 2366 listings with disclosed salaries, most management & leadership jobs in Atlanta, GA pay between $45k–$193k per year. Individual offers vary with seniority, company size, and specialization.
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