Atlanta, Georgia, United States · Hybrid
$100k–$130k/yr
Job Type: Permanent Build a brilliant future with Hiscox Job Title: Senior Business Analyst Location: Atlanta, GA, Boston, MA, Hartford, CT, Manhattan NYC Reports To: Business Analysis Director Summary: The Senior Busine…
Skills: Business Analysis, P&C Insurance Domain Knowledge, Requirements Elicitation, Process Mapping, Agile Methodology
London, England, United Kingdom · Hybrid
Job Type: Permanent Build a brilliant future with Hiscox Position: Claims Quality Assurance Manager Reporting to: Group Head of Claims Quality Assurance & Governance Type: Permanent: Full Time Location: London (Hybrid) T…
Skills: Claims Quality Assurance, Regulatory Compliance, Data Reporting, Stakeholder Management, Audit Oversight
London, England, United Kingdom · Hybrid
Job Type: Permanent Build a brilliant future with Hiscox Position: Claims Quality Assurance Analyst Reporting to: Group Head of Claims Quality Assurance & Governance Type: Permanent: Full Time Location: London (Hybrid) T…
Skills: Claims Quality Assurance, Data Analysis, Stakeholder Engagement, Regulatory Compliance, Audit Handling
Scottsdale, Arizona, United States · Hybrid
$80k–$110k/yr
Job Type: Permanent Build a brilliant future with Hiscox Bring your Passion and Enthusiasm to our Team! We are a fun, innovative and growing Claims team where you’ll get the opportunity to learn multiple insurance produc…
Skills: Claims Adjudication, Commercial General Liability, Litigation Management, Claims Analysis, Negotiation
York, England, United Kingdom · Hybrid
Job Type: Permanent Build a brilliant future with Hiscox Position: Data and Insights Analyst Location: York Type: Permanent Responsibilities: We are in the BAU stage of a journey to transform our approach to procurement …
Skills: P2P Processes, S2P Processes, Data Analysis, Microsoft Excel, Power BI
York, England, United Kingdom · Hybrid
Job Type: Permanent Build a brilliant future with Hiscox Role: Global Category Manager (Legal, Operations and Data Services) Position Overview Following a period of rapid growth, Hiscox has around 3,000 employees across …
Skills: Category Strategy, Sourcing, Commercial Negotiation, Stakeholder Management, Supplier Relationship Management
London, England, United Kingdom · Hybrid
Job Type: Permanent Build a brilliant future with Hiscox Role Purpose We are seeking an experienced Product Manager to own and lead the Claims Digital Platform for SME insurance. The role is accountable for the coherence…
Skills: Product Management, Claims Digital Platform, Roadmap Ownership, Stakeholder Management, AI-Enabled Capabilities
Manchester, England, United Kingdom · Hybrid
Job Type: Permanent Build a brilliant future with Hiscox About Hiscox Hiscox UK is a leading brand in the insurance market, recognised as setting the standards others try to emulate. We consistently deliver strong growth…
Skills: Operations Management, Change Management, Stakeholder Management, Insurance Operations, Process Improvement
Birmingham, England, United Kingdom · Hybrid
Job Type: Permanent Build a brilliant future with Hiscox About Hiscox UK Hiscox UK is a leading brand in the insurance market, recognised as setting the standards others try to emulate. We consistently deliver strong gro…
Skills: Account Management, Business Development, Relationship Leadership, Strategic Thinking, Data-Driven Decision Making
London, England, United Kingdom · Hybrid
Job Type: Permanent Build a brilliant future with Hiscox About the team/division Hiscox is a diversified international insurance group. As part of the group, Hiscox London Market insures unusual, complex and larger globa…
Skills: Contract Drafting, Insurance Policy Construction, Casualty Underwriting, Regulatory Compliance, Stakeholder Management
Lisbon, Portugal · Hybrid
Job Type: Permanent Build a brilliant future with Hiscox About us: HISCOX is an international insurer specialized in the market of luxury goods & property, and high-end professional insurance. As experts in risk, we give…
Skills: Diary Management, International Travel Coordination, Expense Management, Microsoft SharePoint, Microsoft Teams
Lisbon, Portugal · Hybrid
Job Type: Permanent Build a brilliant future with Hiscox About the UK Data Engineering team The Data Engineer will be part of the UK Data Engineering team as subject matter expert, responsible for the acquisition, transf…
Skills: Azure Data Lake Storage, Azure Data Factory, Databricks, EventHub, SSIS
Colchester, England, United Kingdom · Hybrid
Job Type: Permanent Build a brilliant future with Hiscox About Hiscox Hiscox UK is a leading brand in the insurance market, recognised as setting the standards others try to emulate. We consistently deliver strong growth…
Skills: Commercial Underwriting, Relationship Management, Negotiation, Portfolio Management, Risk Assessment
Munich, Bavaria, Germany · Hybrid
Job Type: Permanent Build a brilliant future with Hiscox Wir sind Hiscox – Spezialversicherer für Business- und Privatkunden. Mit Wissen, Transparenz und Weitblick schützen wir Unternehmen, Selbstständige und Freelancer,…
Skills: Underwriting, Property Insurance, Art Insurance, Private Client Insurance, Risk Assessment
Lisbon, Portugal · Hybrid
Job Type: Permanent Build a brilliant future with Hiscox About the UK Data Engineering team The Data Engineer will be part of the UK Data Engineering team as subject matter expert, responsible for the acquisition, transf…
Skills: Databricks, Azure Data Factory, TSQL, Azure Data Lake Storage, Data Ingestion
Colchester, England, United Kingdom · Hybrid
Job Type: Permanent Build a brilliant future with Hiscox About Hiscox UK Hiscox UK is a leading specialist brand in the UK insurance market, recognised as setting the standards others try to emulate. We consistently deli…
Skills: Motor Claims Handling, Third Party Property Damage, Policy Coverage Analysis, Civil Litigation, Stakeholder Management
Atlanta, Georgia, United States · Hybrid
$125k–$155k/yr
Job Type: Permanent Build a brilliant future with Hiscox Put your claims skills to the test and join one of the top Professional Liability Insurers in the Industry as a Complex Claims Specialist! Position: Complex Claims…
Skills: Claims Management, Liability Analysis, Coverage Analysis, Case Reserving, Litigation Monitoring
Scottsdale, Arizona, United States · Hybrid
$95k–$120k/yr
Job Type: Permanent Build a brilliant future with Hiscox Bring your Passion and Enthusiasm to our Team! We are a fun, innovative and growing Claims team where you’ll get the opportunity to learn multiple insurance produc…
Skills: Claims Adjudication, Professional Liability, Claims Analysis, Negotiation, Legal Filings
Lisbon, Portugal · Hybrid
Job Type: Permanent Build a brilliant future with Hiscox Position: Principal Platform Security Engineer, London Market As a senior and influential member of the London Platform Engineering Chapter, the Principal Platform…
Skills: Azure, GCP, Terraform, DevOps, Platform Engineering
Colchester, England, United Kingdom · Hybrid
Job Type: Permanent Build a brilliant future with Hiscox The Role Are you a team player? At Hiscox we all pull together to meet challenging deadlines across a diverse range of tasks to produce excellent results. We are h…
Skills: Credit Control, Reinsurance Recoveries, Financial Reconciliation, Excel, Stakeholder Management
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The Senior Business Analyst leads the analysis and delivery of solutions for underwriting, rating, quoting, binding, and claims management processes. They act as a bridge between business stakeholders and technical teams to translate complex needs into actionable functional requirements.
Requires over 5 years of business analysis experience within the Property & Casualty insurance industry, specifically in small commercial or specialty lines. Proficiency in Agile tools and the ability to create detailed process maps and user stories is essential.
Build a brilliant future with Hiscox
Job Title: Senior Business Analyst
Location: Atlanta, GA, Boston, MA, Hartford, CT, Manhattan NYC
Reports To: Business Analysis Director
The Senior Business Analyst is a detailed oriented individual who plays a key role in shaping solutions that support underwriting, rating, quoting, binding, and claims management processes across the Hiscox insurance portfolio.
This role is ideal for someone who thrives in a fast-paced environment, brings strong insurance domain knowledge—especially in small commercial or specialty lines—and has a proven track record of driving business and technology alignment. You’ll work cross-functionally with underwriting, claims, operations, and technology teams to deliver practical, scalable solutions that support business goals and improve the end-to-end customer and agent experience.
Serve as a lead analyst on initiatives involving underwriting, rate/quote/bind workflows, policy lifecycle changes, and claims enhancements.
Elicit, analyze, and document detailed business and functional requirements through stakeholder interviews, workshops, and data analysis.
Map and evaluate current state business processes; identify opportunities for improvement and define optimized future-state workflows.
Partner with product owners, architects, and developers to shape viable solutions and ensure technical delivery aligns with business needs.
Support development and testing teams through story refinement, acceptance criteria, and defect triage.
Act as a bridge between business users and technical teams to ensure mutual understanding and successful delivery.
Translate complex business needs into clear and actionable artifacts (e.g., process flows, data mapping, user stories, BRDs).
Facilitate solution design discussions, prioritization workshops, and backlog grooming sessions.
Apply deep knowledge of P&C insurance operations, with a focus on rate, quote, bind, endorsement, renewal, and claims processes.
Bring working knowledge of rating engines, policy administration systems, and claims platforms (e.g., Duck Creek, Guidewire, Majesco, or similar).
Stay informed of regulatory and compliance considerations that impact underwriting and claims.
Qualifications:
5+ years of business analysis experience in the Property & Casualty insurance industry, preferably with direct exposure to small commercial, specialty, or personal lines.
Demonstrated experience supporting rate/quote/bind processes and claims lifecycle initiatives.
Strong analytical and problem-solving skills with attention to detail and business context.
Proficient in creating process maps, use cases, user stories, data dictionaries, and functional specs.
Experience with Agile and hybrid delivery methodologies and tools (e.g., Jira, Confluence, Visio, Lucidchart).
Strong interpersonal, communication, and facilitation skills across technical and non-technical stakeholders.
Competitive salary and bonus (based on personal & company performance)
401(k) with competitive company matching
Comprehensive health insurance, vision, dental and FSA plans (medical, limited purpose, and dependent care)
Company paid group term life, short- term disability and long-term disability coverage
24 Paid time off days, 2 Hiscox Days, 10 paid holidays, and ability to purchase 5 PTO days
Paid parental leave
4 week paid sabbatical after every 5 years of service
Financial Adoption Assistance and Medical Travel Reimbursement Programs
Annual reimbursement up to $600 for health club membership or fees associated with any fitness program
Company paid subscription to Headspace to support employees’ mental health and wellbeing
Recipient of 2024 Cigna’s Well-Being Award for having a best-in-class health and wellness program
Dynamic, creative and value-driven culture
Modern and open office spaces, complimentary drinks
This position is hybrid and requires two (2) days in our office weekly if the candidate is near one of the locations listed
The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.
As an international specialist insurer, we are far removed from the world of mass market insurance products. Instead, we are selective and focus on our key areas of expertise and strength - all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things.
We insure the unique and the interesting. And we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong. Everyone is encouraged to think creatively, challenge the status quo and look for solutions.
Scratch beneath the surface and you will find a business that is solid, but slightly contrary. We like to do things differently and constantly seek to evolve. We might have been around for a long time (our roots go back to 1901), but we are young in many ways, ambitious and going places.
Some people might say insurance is dull, but life at Hiscox is anything but. If that sounds good to you, get in touch.
Hiscox USA was established in 2006 to focus on the needs underserved and specialty commercial clients via both the regional broker and direct distribution channels and is today the fastest-growing business unit within the Hiscox Group.
Today, Hiscox USA has a talent force of about 400 employees mostly operating out of 6 major cities - New York, Atlanta, Dallas, Chicago, Los Angeles and San Francisco. Hiscox USA offers a broad portfolio of commercial products, including technology, cyber & data risk, multiple professional liability lines, media, entertainment, management liability, crime, kidnap & ransom, commercial property and terrorism.
You can follow Hiscox on LinkedIn, Glassdoor and Instagram (@HiscoxInsurance)
Work with amazing people and be part of a unique culture
Hiscox is a leader in specialist insurance. We seek to provide the best protection and peace of mind for our clients through high quality insurance products, backed with excellent service. We are experts in covering a wide range of personal and commercial risks.
Offices: 4th Floor, Wessex House, 45 Reid Street, Hamilton, HM12, BM · 22 Bishopsgate, London, England EC2N 3AQ, GB · 32nd Floor, 520 Madison Avenue, New York, NY 10022, US · 38, Avenue de l'opéra, Paris, Île-de-France 75002, FR · 104 S Michigan Ave, Chicago, IL 60603, US
Hiscox is a leader in specialist insurance. We seek to provide the best protection and peace of mind for our clients through high quality insurance products, backed with excellent service. We are experts in covering a wide range of personal and commercial risks.
Offices: 4th Floor, Wessex House, 45 Reid Street, Hamilton, HM12, BM · 22 Bishopsgate, London, England EC2N 3AQ, GB · 32nd Floor, 520 Madison Avenue, New York, NY 10022, US · 38, Avenue de l'opéra, Paris, Île-de-France 75002, FR · 104 S Michigan Ave, Chicago, IL 60603, US
