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Full-time
Posted 23d ago
~40 hrs/week
Responsibilities
The Customer Service Office Associate manages front-end operations, including daily task management and resolving customer complaints. They are responsible for financial duties such as balancing safes, settling drawers, and performing lane audits.
Requirements
Candidates must be at least 18 years old with prior experience in customer service, cash handling, and leadership. The role requires the ability to work a fluctuating schedule and perform physical tasks including lifting up to 50 pounds.
Full job description
Job Requirements
Sendik's Food Markets: Join a Century of Excellence. Sendik’s Food Markets is far more than a grocery store—we are a family-owned company built on a century-long tradition of providing "only the best." With our 2026 Centennial Anniversary marking a century of excellence, we seek passionate individuals eager to join a team defined by exceptional quality, genuine service, and community pride. We currently operate 17 store locations across Southeastern Wisconsin.
At Sendik's we blend the warmth of a local grocer with the energy and nimbleness of a fast-paced, innovative retail environment. We empower our associates to become experts, fostering a culture where every single person contributes to our signature, award-winning customer experience.
If you are looking for a career where your passion for service and hard work lead to genuine growth and make a tangible impact right in your community, you belong at Sendik's.
Role Title
Customer Service Office Associate
Manager
Customer Service Manager
Job Summary
The Customer Service Office Associate will be responsible for modeling and promoting Sendik’s culture by consistently providing “best in class” service to our guests. The main responsibility of the Customer Service Office Associate is to maintain the operations of the front end, including daily task management and resolving customer complaints. The Customer Service Office Associate must demonstrate accountability, accuracy and ability to delegate tasks to the team.
Our Values:
Service: We will treat every customer like a beloved family member or friend and find a way to say “yes” to our customers. It’s important that we engage with every customer that enters our store, and follow the 10/4 rule. At the end of any interaction with a customer, we will offer a sincere “Thank you for your business!”
Passion: We have a passion for excellence and to be the best at what we do. We will seek product knowledge and commit to quality by believing in the Sendik’s brand.
Nimbleness: Provide great solutions for our customers by exploring all possibilities and welcoming change. We will be quick to respond to our customers and use “Red Truck Service” when additional assistance is needed.
Work Experience
Duties/Responsibilities
Serve customers while modeling Sendik’s culture and providing “best in class” customer service, which includes, greeting, engaging, delighting and thanking every guest for their business
Provide consistent, timely and friendly customer service when answering questions, making suggestions and resolving complaints
Encourage customers to participate in our monthly charity partnerships and Red Bag Rewards program
Assist with opening and closing duties including, but not limited to, unlocking registers, balancing safe, reviewing daily schedule, settling drawers, and completing cleaning lists
Complete lane audits by reviewing register balances to make sure all transactions are entered and accurate; investigate any discrepancies as they arise
Monitor monetary needs including, but not limited to, placing daily change orders, bank deposits and petty cash
Review lottery ticket stock to confirm accurate inventory count; investigate any discrepancies as they arise
Scheduling break/meal times to ensure coverage throughout the day
Assist with accurately and efficiently checking out customer orders
Assist with maintaining Customer Service reports including, but not limited to, accounting logs, change order request, special request items, delivery logs, customer concerns and lost and found
Assist with store promotional sales events as needed
Assist with the training and mentoring of new associates at the Customer Service Desk
Maintain a clean and safe work environment by adhering to safety/sanitation regulations and procedures
Assist with all other Customer Service duties as needed
Qualifications:
Must be a minimum of 18 years of age due to handling wine and spirits
Prior experience in customer service, cash handling and leadership experience is required
Ability to provide clear direction and delegate responsibilities to a team
Ability to quickly adapt to changing conditions, priorities and circumstances
Ability to maintain composure, meet deadlines and work effectively under pressure
Ability to work effectively in a fast-paced environment
Excellent communication, organizational and planning skills
Ability to make independent decisions regarding department needs and priorities
Strong verbal and written communication skills
Strong sense of urgency, time management, prioritization and multitasking skills
Strong computer skills, working knowledge in Microsoft Office product suite and Google Products
Excellent attention to detail
Excellent problem-solving and conflict resolution skills
Exceptional customer service skills
Ability to accommodate a fluctuating schedule, including evening, weekend and holiday shifts
Ability to stand, walk, lift, bend, push/pull for extended periods of time
Ability to lift up to 50 pounds
Related keywords
RetailGrocery StoreCash ManagementFront End OperationsCustomer ExperienceInventory CountLane AuditsSchedulingTrainingMentoringSafety RegulationsSanitation ProceduresRed Bag RewardsRed Truck Service
Sendik's Food Markets: Join a Century of Excellence
Sendik’s Food Markets is far more than a grocery store—we are a family-owned company built on a century-long tradition of providing "only the best." With our 2026 Centennial Anniversary marking a century of excellence, we seek passionate individuals eager to join a team defined by exceptional quality, genuine service, and community pride.
We currently operate 17 store locations across Southeastern Wisconsin, including: Whitefish Bay, Wauwatosa, Mequon, Grafton, Elm Grove, Franklin, Greenfield, Germantown, New Berlin, West Bend, Bayside, Hartland, Greendale, Brookfield – The Corners, Waukesha – Meadowbrook, Marquette, and Oconomowoc.
At Sendik's we blend the warmth of a local grocer with the energy and nimbleness of a fast-paced, innovative retail environment. We empower our associates to become experts, fostering a culture where every single person contributes to our signature, award-winning customer experience. If you are looking for a career where your passion for service and hard work lead to genuine growth and make a tangible impact right in your community, you belong at Sendik’s.
Offices: 7225 W Marcia Rd, Milwaukee, WI 53223, US · 500 E Silver Spring Dr, Whitefish Bay, Wisconsin 53217, US
GrocerMeatSeafoodWine & SpiritsCheeseDeliBakeryProduceFloralCustomer Service
How much do Management & Leadership jobs in Wisconsin pay?
Based on 2188 listings with disclosed salaries, most management & leadership jobs in Wisconsin pay between $60k–$147k per year. Individual offers vary with seniority, company size, and specialization.
How many Management & Leadership jobs are open in Wisconsin right now?
There are currently 10,237 open management & leadership positions in Wisconsin listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Management & Leadership roles in Wisconsin?
Companies currently hiring include Domino's, Kwik Trip, Inc., Marcus Corporation, Kroger, Universities of Wisconsin, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Management & Leadership jobs in Wisconsin?
Yes — 1550 of the 10237 open management & leadership positions offer remote or hybrid work (431 remote, 1119 hybrid).
How do I apply for Management & Leadership jobs in Wisconsin?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.