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Full-time
Bonus Opportunities, Career Advancement Opportunities, 401k With Company Match, Employee Stock Purchase Plan, Referral Bonus Program, Medical Insurance
Posted 17d ago
~40 hrs/week
Responsibilities
Oversees the creative workflow for cashiering, product returns, and cash office functions to ensure an exceptional customer experience. Responsible for training, developing, and supervising Customer Service Associates while managing performance and scheduling.
Requirements
Requires at least one year of customer service or cashier supervisory experience with a proven ability to direct operations in high-volume environments. Must possess strong communication, delegation, and analytical skills with the ability to exercise independent judgment.
Full job description
PURPOSE This position is responsible for the creative workflow process for cashiering, handling product returns, performing basic cash office functions, and providing every customer with an exceptional shopping experience. In addition, this position is responsible for training and developing Customer Service Associates.
MAJOR RESPONSIBILITIES
Customer Service
A member of the store Junior Management Team.
Act and work in a manner that is consistent with company’s core values.
Demonstrate a thorough understanding and compliance with the company’s safe lifting practices standard operating procedures.
Provide direction to all Customer Service Associates to ensure a highly attentive and accurate level of customer service.
Greet every customer in a helpful and courteous manner.
Demonstrate a thorough understanding and compliance of all customer service-related standard operating procedures (cashiering, credit and close-out).
Process customers at checkout using the point of sale (POS) system.
Process customer refunds and exchanges according to established guidelines.
Open and close registers.
Follow established cash, check and charge card acceptance procedures.
Answer the telephone according to accepted guidelines.
Stock and tag merchandise displays as required.
Create price tags and merchandise signs.
Review and assess the performance of associates on a timely basis
Train, develop and supervise and define workload for associates.
Monitor associate retention and career development; communicate ideas to General Manager.
Address and document unsatisfactory performance and policy violations of associates through administration of disciplinary action and performance counseling.
Ensure compliance to scheduling, hiring, payroll and business planning processes.
Monitor, maintain and follow company policies; support company expectations and systems.
MINIMUM ELIGIBILITY REQUIREMENTS
One year customer service/cashier supervisory experience and proven ability direct operations.
Ability to perform in a high volume, highly complex location.
Ability to demonstrate initiative and be a self-starter.
Demonstrated proficiency in training associates.
Excellent communication, delegation, follow-up, and analytical skills.
Ability to exercise independent discretion and judgment in supervising a fast-paced environment adapting to change with a sense of urgency.
This position description is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change at any time.
WORKING CONDITIONS (TRAVEL, HOURS, ENVIRONMENT)
While performing the duties of this job, the employee is frequently exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically quiet to moderate.
PHYSICAL/SENSORY REQUIREMENTS Medium Work – Ability to exert 20-50 pounds of force occasionally, and/or 10-25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
NOTE: All duties and responsibilities listed are considered to be essential job functions and requirements, and are subject to possible modification to reasonably accommodate individuals with disabilities. Marginal functions of the position (those that are incidental to the performance of fundamental job duties) have not been included. However, the omission of specific statements of duties does not exclude them from the position if the work is similar, related or logical assignment to the position.
This job description does not constitute an employment agreement between the employer and the employee, and is subject to change by the employer as the needs of the business and requirement of the job change.
Store Hours
Monday - Friday 7:00 AM - 8:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Pickup Hours
Monday - Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Benefits & Rewards
Bonus opportunities & career advancement opportunities at every level
Programs that help you reach your financial goals: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program
Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria)
Work-life balance, including:
Paid vacation and sick time for eligible associates
Paid holidays plus a personal holiday
Paid Volunteer Time Off that starts on Day 1
Equal Employment Opportunity
Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.
This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.
At Floor & Decor, our associates are entrepreneurs, innovators, and go-getters.
Industry
Retail
Company size
10,001+ employees
Founded
2000
Headquarters
Atlanta, Georgia
LinkedIn followers
82,260
Floor & Decor is like no other flooring company. Our customers enjoy the largest in-stock selection of tile, wood, laminate, vinyl and stone from around the world at everyday low prices. We deliver a unique shopping experience through inspirational displays and incredible customer service.
From our stores to our corporate headquarters you will find people that care, work hard, collaborate, and innovate. Through our associates’ teamwork and entrepreneurial spirit, we’ve quickly become one of the country’s leading flooring retailers; we’re proud to be recognized as one of Fortune’s 100 fastest-growing companies in 2020. With 200 stores and counting, the opportunities to advance within our organization are endless.
To continue our amazing growth, Floor & Decor is actively seeking gifted people with a solid work ethic and a real passion for helping others. Are you ready to make a difference at a truly groundbreaking company? From our retail stores to our distribution centers, to our corporate office, we encourage you to explore the variety of exciting opportunities available right now. Our career opportunities may leave you floored.
Offices: 2500 Windy Ridge Pkwy SE, Atlanta, Georgia 30339, US
Specialty Retailer of Hard Surface FlooringFree Design ServicesPorcelainCeramicStoneTileWoodLaminateVinyland Pro Services
How much do Management & Leadership jobs in Wisconsin pay?
Based on 2188 listings with disclosed salaries, most management & leadership jobs in Wisconsin pay between $60k–$147k per year. Individual offers vary with seniority, company size, and specialization.
How many Management & Leadership jobs are open in Wisconsin right now?
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Which companies are hiring for Management & Leadership roles in Wisconsin?
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Are there remote or hybrid Management & Leadership jobs in Wisconsin?
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