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$95k–$110k/yr
Full-time
Posted 20d ago
~40 hrs/week
Responsibilities
The Service Manager oversees the profitability, assets, and employees of the Service and Parts Departments to meet labor and parts goals. They are responsible for maintaining high customer satisfaction and managing equipment maintenance for GEODIS.
Requirements
Candidates need at least 6 years of related management experience and strong mechanical knowledge of electrical and hydraulic systems. Proficiency in Microsoft Office and the ability to analyze financial reports are also required.
Full job description
Service Manager
Summary
The Service Manager is responsible for managing the overall profitability, assets, and employees of the MHR Service and Parts Departments. The Service Manager is also responsible for ensuring that the Service and Parts Departments meets their parts goals, labor goals and daily, monthly, and yearly objectives while cultivating departments that focus on customer service and satisfaction by responding in a timely, polite and professional manner.
Job Duties
* See disclaimer 1 and 2 at the end of this Job Description.
Primary Duties
Provides a superior level of customer service and satisfaction; interacts with all departments within MHR to accomplish goals and maintain good working relationships; establishes a positive working relationship with the manufacturer and the manufacturer representatives
Manages personnel across the country including a Service Supervisor, forklift technicians, parts personnel, and supporting administrative personnel
Creates goals and objectives for the Service and Parts Departments, which includes an annual operating budget and a marketing plan to promote new and repeat business
Hires and supervises all service department personnel and remote campus Technicians, as well as monitors their performance in servicing customers
Provides training on administrative policies, safety and procedures for all department personnel
Keeps up-to-date on manufacturer warranty and policy procedures while serving as a liaison with the factory representatives; submits all warranty claims
Responsible for all preventative maintenance and repair of GEODIS equipment; reviews all paperwork and repair orders for errors and makes corrections as needed before the information is submitted to the accounting office
Manages the assets (warranty) and profitability (forecasts) of the department; and, ensures highest standards for quality are maintained in the services rendered by the department
Communicates with Company Management around the country to ensure their equipment maintenance needs are being met
Other Duties
• As required and assigned
Experience
Minimum 6 years related management experience and/or training or an equivalent combination of education and experience
Strong mechanical knowledge
Experience with electrical and hydraulic
PC literate to include Microsoft Office products such as Word, Excel and Outlook
Essential Skills
Ability to read, analyze, and interpret financial reports, technical procedures, or governmental regulations
Ability to write reports, business correspondence, and procedure manuals
Ability to effectively present information and respond to questions from groups of managers, customers, and co-workers
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Environment
While performing the duties of this job, the employee frequently is required to sit, reach with hands and arms, and talk. The employee is regularly required to use hands to finger, handle, or feel. The employee must occasionally lift and/or move up to 15 pounds. The employee is regularly exposed to ambient lighting and temperate climate conditions.
Disclaimer
1. The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
2. Job Duties as documented in this job description are considered "Essential Functions" and have been created by the standards of the Equal Employment Opportunity Commission (EEOC). The standards of the Americans with Disabilities Act (1990) require that employees be able to perform "Essential Functions" of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the "Essential Functions".
Related keywords
Service ManagementParts DepartmentOperating BudgetMarketing PlanWarranty ClaimsPreventative MaintenanceGEODIS EquipmentForklift TechniciansFinancial ReportsTechnical ProceduresMicrosoft WordMicrosoft ExcelMicrosoft Outlook
Transportation, Logistics, Supply Chain and Storage
Company size
10,001+ employees
Founded
1904
Headquarters
LEVALLOIS-PERRET, France
LinkedIn followers
810,708
GEODIS is a leading global logistics provider acknowledged for its expertise across all aspects of the supply chain. As a growth partner to its clients, GEODIS specializes in four lines of business: Global Freight Forwarding, Global Contract Logistics, Distribution & Express Transport, and European Road Network. The Group operates a global network spanning nearly 170 countries and 48,000 employees. In 2025, GEODIS generated €10.6 billion in revenue. GEODIS is a company owned by Group SNCF.
Offices: Espace Seine, 26 quai Charles Pasqua, LEVALLOIS-PERRET, France 92300, FR · Cap West, 7-9 allées de l'Europe, Clichy, 92110, FR
European DistributionAir and Sea TransportLogisticsand Reverse LogisticsAir TransportationWarehousingFreight ServiceWater TransportationLogisticsTransportation
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