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Full-time
Posted 21d ago
~40 hrs/week
Responsibilities
Responsible for end-to-end order management, including accurate processing of sales orders and proactive handling of customer enquiries. Collaborates with internal teams like Warehouse and Sales to ensure timely delivery and resolve service issues.
Requirements
Requires a minimum of 2 years of experience in customer service or order processing. Proficiency in Microsoft Excel and ERP systems is required, with SAP experience being a significant advantage.
Full job description
Position Purpose:
Supporting the Supply Chain department to provide end-to-end customer care and order management support by ensuring the accurate and timely processing of sales orders, proactive management of customer enquiries and service issues, and effective collaboration with internal and external stakeholders. The role is responsible for maintaining service excellence, supporting operational continuity, and contributing to continuous improvement initiatives that enhance customer satisfaction and operational efficiency.
Description of Duties:
Process sales orders (SO) accurately and in a timely manner using various software systems.
Proactively manage order processing and follow up through to successful delivery.
Coordinate with both internal and external stakeholders on order-related issues, including Sales & Marketing, Buyers, and Warehouse teams.
Engage with customers by responding to order and service-related enquiries, providing information on order status and potential service issues.
Prepare order and service reports by collecting and analysing customer information.
Resolve order or service issues by clarifying customer complaints, identifying the root cause, explaining possible solutions, or escalating the matter to the appropriate department or personnel. Follow up to ensure timely resolution.
Process staff purchases and complimentary goods requests.
Process credit notes or debit notes for orders with pricing discrepancies.
Process return orders and follow up on all operational issues until closure.
Ensure continuity of service through inter-departmental cross-training and follow-up support.
Support improvement and enhancement projects assigned by management.
Minimum 2 years of relevant experience in customer service or order processing
Experience in SAP is an added advantage
Proficient in Microsoft Office applications (Microsoft Excel) and ERP systems
Strong coordination and problem-solving skills
Good interpersonal and communication skills
Good command of spoken and written English
Strong numerical and analytical capabilities
Able to work well under pressure and within tight schedules
Related keywords
Order ManagementSupply ChainSAPERPMicrosoft ExcelSales OrdersCustomer CareCredit NotesDebit NotesRoot Cause AnalysisOperational ContinuityCross-trainingKuala Lumpur
The leading omnichannel brand-builder in Asia Pacific, for more than 100 of the finest luxury beauty brands in the world
Industry
Retail Luxury Goods and Jewelry
Company size
1,001-5,000 employees
Founded
1986
Headquarters
Singapore
LinkedIn followers
404,934
LUXASIA is the leading beauty omnichannel brand-builder of Asia Pacific. Since 1986, it has successfully enabled market entry and brand growth for more than 100 luxury beauty brands, the likes of Albion, Aveda, Bvlgari, Calvin Klein, Creed, Diptyque, Hermes, La Prairie, Montblanc, Maison Francis Kurkdjian, Rabanne, Ferragamo and SK-II. LUXASIA has also established Joint Ventures with the likes of LVMH Group, Revlon (for Elizabeth Arden), Puig, Shiseido, and Orveon (for Laura Mercier). The Group's integrated brand-building capabilities include luxury retail, online commerce, consumer marketing & analytics, and supply chain management. LUXASIA is powered by a diverse and dynamic #OneTeam of 2700 talents across a growing footprint of 15 markets.
WHY JOIN US?
At LUXASIA, we believe that there is beauty within every talent – that is you.
We grow you by building your competencies and unleashing your potential. We have curated a vast portfolio of over 100 luxury brands in across Asia Pacific, and growing. Your work will enrich the lives of millions of consumers across Asia Pacific. With us, you get to be an entrepreneur, running the business like it is your very own. We give you autonomy but not without guidance and genuine care. We are a diverse and inclusive team that is courageously innovative. Together as #OneTeam, we celebrate differences, embrace change, explore new ideas, take risks, fail fast, and drive results. While challenges at work are inevitable, the journey promises to be fulfilling.
With LUXASIA, an exciting career filled with robust professional growth awaits you. Isn’t that beautiful?
Here are the Core Values that guide us:
• Respect • Entrepreneurship • Speed • Passion • Excellence • Courage • Transformation •
JOIN US and let’s grow together.
Offices: 12 Tai Seng Street, Level 5 Luxasia Building, Singapore, 534118, SG · Unit 37 - 01, Q Sentral, 2A, Jalan Stesen Sentral 2, Kuala Lumpur Sentral, 50470 Kuala Lumpur, MALAYSIA, Kuala Lumpur Sentral,, Kuala Lumpur 50470 , MY · Prudential Tower 12th floor Jalan Jend. Sudirman Kav. 79 Jakarta 12910 Indonesia, Jakarta , Jakarta 12910, ID · 7/f Net Cube Center 3rd Avenue Corner 30th Street E-square Crescent Park West Bonifacio Global City Taguig, Philippines 1634, Taguig, Taguig 1634, PH · L17-02, 17th Floor, Vincom Center Dong Khoi 72 Le Thanh Ton Street, Ben Nghe Ward, District 1, Ho Chi Minh City, Vietnam, Ho Chi Minh City, Ho Chi Minh City Vietnam, VN
How many Logistics jobs are open in Kuala Lumpur, Malaysia right now?
There are currently 399 open logistics positions in Kuala Lumpur, Malaysia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Logistics roles in Kuala Lumpur, Malaysia?
Companies currently hiring include Teleport, bp, Delivery Hero, LUXASIA, Cartrack, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Logistics jobs in Kuala Lumpur, Malaysia?
Yes — 127 of the 399 open logistics positions offer remote or hybrid work (5 remote, 122 hybrid).
How do I apply for Logistics jobs in Kuala Lumpur, Malaysia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.