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Full-time
bachelor degree
Posted 6h ago
Apply by Aug 19
~40 hrs/week
Responsibilities
The Operations Manager is responsible for planning and implementing sales strategies, managing inventory, and overseeing store operations to meet profit objectives. They also manage staff training, vendor contracts, and ensure compliance with regulatory and company policies.
Requirements
Candidates must hold a degree in Business Administration (Retail) or a related discipline with a minimum CGPA of 3.0. A minimum of 5 years of relevant experience is required for this role.
Full job description
Job Description
POSITION GENERAL SUMMARY
Plan; organize; review; implement strategies and monitor all sales and store operations activities in order to achieve targeted sales and profit objectives in accordance with the Company’s policies and procedures.
ESSENTIAL POSITION FUNCTIONS
SALES
Monitor; implement and review the sales strategies planned within each area/outlet specified to achieve the budgeted sales set by each specific area/ outlet
Propose and coordinate activities/ promotions/ new business that could create awareness and generate additional sales for each specific outlet/area to obtain incremental sales in order to achieve the budgeted sales
Increase and develop the Tour Leader/ External contribution segment to promote the company through the Tour Leader/ External contribution in order to nature the growth which contribute towards incremental of sales
INVENTORY
Formulate; plan; implement and monitor the inventory system planned in order to ensure availability of products to avoid out of stock situation and losses/ damages which could jeopardize the company profitability
Identify; recommend and source for the new range of products that specifically suit the outlet and customers’ needs to create awareness and attract additional sales towards the sales budget
STAFFING & CUSTOMER SERVICE
Plan; identify effectively recommend the required training on specific skill for the staff to ensure staff enable to implement the service in accordance to the company standard
Review; revise and schedule the planned or existing training to upgrade and ensure training method and updating to staff are being updated on timely basis
Plan review and schedule the manpower requirement toward the services to create maximum sales opportunity
Ensure service to customer is excellent to maintain customer loyalty
CASH HANDLING AND RECONCILIATION
Review; recommend; implement and monitor the cash handling and reconciliation procedures and policies are exercise and abided accordingly to ensure persistent integrity and smooth flow on the process of cash handling and reconciliation with high accuracy and in accordance with the procedures and policies.
ADMINISTRATION
Oversee and perform the detail of management function related to overall policies and procedures; ensure the execution of policies and plan to ensure smooth
Prepare require report on the overall operations within the specific assigned area/outlet within specific deadline to brief.
VENDOR/CONTRACT MANAGEMENT
Negotiate, review and manage service contracts
Manage contract renewal, variation, and cost-saving renegotiation cycles
SYSTEM & TECHNOLOGY
Evaluate and recommend retail systems (POS & inventory) to support operational efficiency and compliance
Coordinate system integration requirements with IT/vendors
Drive adoption of technology-led initiatives that reduce manual processes or improve stock/sales visibility
COMPLIANCE & REGULATORY
Ensure operational practices align with regulatory frameworks
Act as operational point of contact for regulatory bodies on matters affecting store operations
REPORTING & BUSINESS INTELLIGENCE
Prepare and present management reporting (sales performance, stock holding, cost tracking) to SM/GM stakeholders on a recurring basis
Translate operational data into decision-ready insights for leadership
Key Challenges
Uncertainty of airlines landing rights penetration into KLIA and other Airports which affects passenger statistics as buyer i.e. Code sharing, reduction on flight frequency
Monitor and administer the operations due to persistent change in regulatory procedures by local and external authorities i.e. Protection restrictions and by quotas by external nations which indirectly affects the purchasing power
Airport authority’s i.e. Customs regulations on duty free allowance (local & international) which limit the selling of duty free items
Uncertainty of travel industry i.e. War, Political instability, World economics, Pandemic
Human management (staff/ customers)
Stocks management (availability of stocks/ pilferage of stocks)
System management (front end & back end)
Skills
High degree of interpersonal and inter-relations skills
In depth product knowledge of specific area
Well groomed, mature and approachable
Relevant Industries
Degree holder with minimum CGPA 3.0 with minimum 5 years relevant experience
Education
Degree in Business Administration (Retail) or any related discipline
Additional Information
Open for Malaysian citizens only. Please be reminded that only online applications will be entertained. Applications should reach us no later than 19 August 2026 Only shortlisted candidates will be notified.
Official LinkedIn.
Malaysia Airports Holdings Berhad
Reg No: 199901012192 (487092-W)
Industry
Airlines and Aviation
Company size
10,001+ employees
Founded
1991
Headquarters
Sepang, Selangor
LinkedIn followers
153,833
𝐎𝐮𝐫 𝐕𝐢𝐬𝐢𝐨𝐧
A Global Airport Group That Champions Connectivity and Sustainability
𝐎𝐮𝐫 𝐁𝐫𝐚𝐧𝐝 𝐏𝐫𝐨𝐦𝐢𝐬𝐞
Hosting Joyful Connections
𝐎𝐮𝐫 𝐒𝐭𝐨𝐫𝐲
Since its corporatisation in 1992 as Malaysia Airports Berhad, Malaysia Airports has grown into one of the world’s leading airport operator groups. In 1999, the company was restructured as Malaysia Airports Holdings Berhad (MAHB) and became the first Asian airport operator to be publicly listed on Bursa Malaysia, marking a significant milestone in our journey.
After 25 years as a publicly listed company, Malaysia Airports was delisted in 2025 following a successful privatisation exercise by Gateway Development Alliance (GDA), a consortium in which comprising 70% is owned by Malaysian GLICs - Khazanah Nasional Berhad (via its wholly-owned subsidiary, UEM Group Berhad) and the Employees Provident Fund (EPF). Remaining investors comprise international investors, Abu Dhabi Investment Authority (ADIA), and Global Infrastructure Partners (GIP). The Malaysian government remains a special shareholder, ensuring that strategic national interests are safeguarded.
Today, Malaysia Airports manages 39 airports across Malaysia, comprising five international airports, 17 domestic airports, and 17 STOLports (Short Take-Off and Landing airports), alongside Istanbul Sabiha Gökçen International Airport in Türkiye.
Offices: Malaysia Airports Corporate Office, Persiaran Korporat KLIA, Sepang, Selangor 64000, MY · KLIA Highway, Kuala Lumpur International Airport, Selangor 64000, MY
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