Summary If you are looking for a career with excellent earnings potential and sales opportunity - then look no further than Global Furniture Group, one of the largest manufacturers of workplace, education, healthcare + h…
Skills: Customer Service, Order Processing, AS400, Microsoft Excel, Microsoft Word
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Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$20/hr–$22/hr
Full-time
high school
Paid Time Off, Holiday Pay, Medical/Prescription Insurance, Dental Insurance, Vision Insurance, Health Savings Accounts (HSA)
Posted 17d ago
~40 hrs/week
Responsibilities
The role involves supporting clients by accurately entering and reviewing order details while handling a high volume of customer inquiries via email and phone. Key duties include tracking shipments, processing credits and warranties, and coordinating with dealers and territory managers.
Requirements
Candidates need a high school diploma or GED, or 3-6 years of related experience. Proficiency in Microsoft Office and the ability to interpret technical instructions and perform mathematical calculations are required.
Full job description
Summary
If you are looking for a career with excellent earnings potential and sales opportunity - then look no further than Global Furniture Group, one of the largest manufacturers of workplace, education, healthcare + hospitality furniture in North America.
Global Furniture Group has an immediate career opportunity for a Customer Care Representative in the Buford, GA Area. In this role, you will support clients by accurately entering and reviewing order details while ensuring timely processing and exceptional service. The ideal candidate is highly organized, detail-oriented, and comfortable working in a fast-paced environment.
Essential Duties and Responsibilities
Answer Customer Questions via Email and Phones
Handle an increased volume of customer care emails and phone calls.
Demonstrate the skills and product knowledge to handle more complex situations.
Knowledge and use of electronic catalog and Globalwebsites.
Continue to learn to navigate the AS400 – but has a general understanding of all major Customer Care functions.
Support Customer Care Operations for Dealers and Territory Managers.
Process Demo requests.
Check order status/electronic orders.
Check inventory.
Provide product information and pricing.
Process credits, returnauthorizationsand factory charge backs.
Process Parts Express, Warranty and Replacement Orders.
Submit changes or cancellations on orders with little to noassistance.
Process Order Addendums.
Track shipments.
Research and resolve customer inquiries.
Reviewappropriate dailyreports.
Follow and adhere to department/company guidelines.
Daily check-in with Customer Care Supervisor.
Attend weekly Teams meetings with Supervisor.
Meet Time to Reply Average for response time.
Escalate open issues with no response to supervisor.
Maintain an open issue log.
Participate in all Global Teams training meetings.
Approve Labor Reimbursement requests with assistance from Lead or Supervisor.
May be assigned small projects by the management team.
Other duties as assigned.
Education/Experience
High school diploma or general education degree (GED); or three to six years related experience and/or training; or equivalent combination of education and experience or military equivalent.
Global product knowledge and processes.
Articulate email,faxand verbally communicate in a clear and concise manner.
Read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Writereports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and thegeneral public.
Calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Define problems, collect data,establishfacts, and draw valid conclusions.
Interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Knowledge of Microsoft Office programs (Excel, Word, etc.).
Working Conditions/Physical Requirements
The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. The noise level in the work environment is typically moderate.
While performing the duties of this position, the employee is regularly required to sit and use hands to fingers, handle, or feel. The employee frequently communicates verbally and must be able to hear. Occasional walking is required, as well as reaching with hands and arms, and the ability to stoop, kneel, crouch, or crawl.
Specific vision abilities required for this role include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
WHO WE ARE
Global Furniture Group is a leading North American Manufacturer of furniture solutions. Global offers a broad range of furniture products designed for the workplace, education, healthcare + hospitality markets, delivering exceptional value and quality to its network of dealers, designers and customers.
Operating for 50+ years and employing more than 4,000 people worldwide, Global has locations throughout Canada, the US, Mexico, China and the UK.
COMPENSATION & BENEFITS
Actual base pay offered will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Global, an individual may not be hired at the high end of the range for their role. Compensation decisions are dependent upon the facts and circumstances of each potion and candidate.
Global offers a comprehensive employee benefit program that enables our employees to stay healthy, feel secure and maintain a work/life balance. The following are benefits we offer employees (or may be eligible for): Paid Time Off | Holiday Pay | Medical/Prescription Insurance | Dental Insurance | Vision Insurance | Health Savings Accounts (HSA) | Company-Paid Life and AD+D Insurance | Company Sponsored Long-term Disability | Short-term Disability | Voluntary Life Insurance | Employee Assistance Program (EAP) | Critical Illness and Accidental Injury Insurance | FSA | 401(k) & Roth 401(k)
WHERE WE ARE
Global has distribution centers and showrooms located all across the USA + Canada.
Global USA Showrooms:
Atlanta | Boston | Chicago | Irvine | Miami | NYC | Philadelphia | Phoenix | Washington DC
Global USA Showrooms + Distribution Centers:
Atlanta | Baltimore |Chicago | Cincinnati | Dallas | Denver | Houston | Kansas City | Los Angeles | Miami | Philadelphia | Seattle | Tampa
Work Authorization: Must be legally authorized to work in the U.S. on a full-time basis. Global does not sponsor work authorization or visas for this role.
Global is a smoke-free, drug-free workplace and equal opportunity employer.
Qualified applicants will receive consideration for this position without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. To request assistance in completing this application, please call 800.220.1900 and ask for Human Resources.
Global Furniture Group originated in 1966, when the company was founded with the vision of manufacturing well-made office furniture at affordable prices. That promise continues today through a network of vertically integrated suppliers, manufacturers and distributors who bring our products to market around the world.
Global offers a comprehensive portfolio of solutions that are designed and engineered to meet the changing needs of the Workplace, Education and Healthcare markets. Our success over the past half-century owes much to our diverse team, who take pride in creating quality products and providing the highest level of service to our clients.
Above all, Global is a good partner. We are committed to our customers’ needs by working together to develop lasting and valued solutions.
Based on 881 listings with disclosed salaries, most logistics jobs in Georgia pay between $59k–$137k per year. Individual offers vary with seniority, company size, and specialization.
How many Logistics jobs are open in Georgia right now?
There are currently 10,804 open logistics positions in Georgia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Logistics roles in Georgia?
Companies currently hiring include Domino's, Lowe's Companies, Inc., Dollar Tree Stores, Advance Auto Parts, Tractor Supply Company, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Logistics jobs in Georgia?
Yes — 534 of the 10804 open logistics positions offer remote or hybrid work (182 remote, 352 hybrid).
How do I apply for Logistics jobs in Georgia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.