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Full-time
Posted 20d ago
~40 hrs/week
Responsibilities
Proactively manage delinquent accounts by contacting members to resolve payment issues and implement loss mitigation strategies. Develop repayment plans and provide financial education resources to help members improve their financial outlook.
Requirements
Requires 1-3 years of experience in consumer loan collections and proficiency in analyzing personal tax returns and financial statements. Knowledge of credit laws, bankruptcy, and consumer regulations is essential.
Full job description
Description
ABOUT THE POSITION
Collections Specialist II is responsible for proactively managing delinquent accounts by contacting Credit Union members. This role involves identifying potential risks, working with members to resolve payment issues, providing repayment solutions, and implementing strategies to mitigate losses to the Credit Union.
NORMAL DAY-TO-DAY WORK
Contact Credit Union Members regarding loans in default via phone, email, and text message.
Provide primary support for all incoming and outgoing call efforts to support delinquency and loss management goals, including by not limited to assisting the Default Management team by providing primary phone support for repossessions and other escalated collections matters.
Proactively contact members via phone, email, or other communication methods to discuss their accounts and identify reasons for delinquency.
Work with members to develop repayment plans, loan modifications, or other solutions to bring accounts current.
Ensure a consultative member approach to restructuring loans as necessary, providing direction on improving the financial outlook of the member in the future. Provide members with information on financial education resources and tools to help them manage their finances and avoid future delinquencies.
Establish proficiency in all current and future software systems utilized by the Loss Mitigation team. Including, but not limited to, our core operating system, collections software, payment portals, and document retention software.
Accurately document all member interactions, payment agreements, and actions plans in the core collection system.
Maintain sufficient call volume and quality standards in like with established positions Key Performance Index goals.
Collaborate as necessary with other internal business units and resources to ensure a coordinated approach to loss prevention.
Assist Loss Mitigation management with reviewing reports on delinquency trends, member interactions, and recovery efforts.
Maintain knowledge of Default Management practices and procedures to best aid in cross-team communication.
Ensure all activities are in compliance with federal and state regulations, as well as Credit Union policies, guidelines, and procedures.
Take ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve.
JOB QUALIFICATIONS
Here are a few skills you MUST have to be qualified for this position.
Minimum 1-3 years experience in consumer loan product collections.
Must have an understanding of accounting principles and business financial statements and tax returns.
Must be knowledgeable in the process of analyzing personal tax returns, personal financial statements, and credit bureau reports.
Experience with credit procedures, policies, regulations and laws, in addition to knowledge of bankruptcy and consumer law.
Strong interpersonal skills with ability to work in a team environment.
Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.
Ability to lift a minimum of 25 lbs. (file boxes, computer).
Travel required on occasion.
Here are a few qualities we’d LIKE for you to have to make you more suited for this position.
Prefer a minimum of 1-3 years of Credit Union consumer credit experience.
Knowledge of loan structuring and work-out solutions in desirable
CIVIC CULTURE
Our organizations believe we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins.
If you have questions about this position description, please feel welcome to ask. You can reach our HR Department at:
Civic is a North Carolina- based, credit union that doesn’t just serve members; we’re building a community of people united in their desire to make a positive impact on North Carolina, culture and the environment. Our strategy is rooted in financial inclusion and community development, both of which are sustainable activities and drivers of growth and relevance.
Offices: 3600 Wake Forest Rd, Raleigh, North Carolina 27609, us
How many Legal jobs are open in Raleigh, NC right now?
There are currently 199 open legal positions in Raleigh, NC listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Legal roles in Raleigh, NC?
Companies currently hiring include LexisNexis Life Sciences Solutions, North Carolina Department of Environmental Quality, RELX, Baker Donelson, Global Language System, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Legal jobs in Raleigh, NC?
Yes — 86 of the 199 open legal positions offer remote or hybrid work (17 remote, 69 hybrid).
How do I apply for Legal jobs in Raleigh, NC?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.